西餐厅服务英语教学ppt

西餐厅服务英语NEWCENTURYGRANDHOTELBEIJINGWESTERNRESTERANTANSERVICEENGLISHThekeywordsofEnglishstudyBraveryPersistenceDiligence勇敢毅力勤奋Departmentsinourhotel酒店部门HumanResourcesDivision人力资源部FinanceDivision财务部Sales＆MarketingDivision市场部RoomsDivision房务部Food＆BeverageDivision餐饮部SalesDepartment销售部WesternRestaurantBasicEnglish西餐厅基础英语Departmentsinourhotel酒店部门RecreationDepartment康乐部EngineeringDepartment工程部SecurityDepartment保安部CommunicationsDepartment公关部FrontOfficeDepartment前厅部HousekeepingDepartment管家部PurchasingDepartment采购部DinnerknifeDinnerspoonDinnerfork主餐刀主餐勺主餐叉IntroduceTableware餐具介绍TeaspoonFruitforkButterknifeSaladknifeSteakknife咖啡勺水果叉黄油刀色拉刀牛排刀IntroduceTableware餐具介绍ChopsticksChinesespoonDessertfork/spoon筷子瓷勺甜点叉/勺IntroduceTableware餐具介绍chopstickrestTrayAshtraybowl筷架托盘烟缸碗IntroduceTableware餐具介绍MatchToothpickToothpickholderBottleopener火柴牙签牙签盒开瓶器IntroduceTableware餐具介绍TowelCoffeecupWhite/redwineglassIcewaterglass毛巾咖啡杯白/红酒杯冰水杯IntroduceTableware餐具介绍SugarbowlPeppercasterMilkjugTea/coffeepotplate糖缸胡椒盅奶盅茶/咖啡壶盘子IntroduceTableware餐具介绍NapkinFlowervaseTablecloth餐巾纸花瓶台布打火机IntroduceTableware餐具介绍LighterCondiment调味品tablesalt盐Surge糖Red/Whitevinegar红/白醋Chillysauce辣椒酱KetchupaniseedShrimpsauceCurry　　　　Condiment调味品番茄酱八角／大茴香虾油蒜GarlicMustardPepperOil　　　　Condiment调味品咖喱芥末胡椒油卡盟卡盟MicrosoftOfficePowerPoint，是微软公司的演示文稿软件。用户可以在投影仪或者计算机上进行演示，也可以将演示文稿打印出来，制作成胶片，以便应用到更广泛的领域中。利用MicrosoftOfficePowerPoint不仅可以创建演示文稿，还可以在互联网上召开面对面会议、远程会议或在网上给观众展示演示文稿。MicrosoftOfficePowerPoint做出来的东西叫演示文稿，其格式后缀名为：ppt、pptx；或者也可以保存为：pdf、图片格式等ButterGingerSoysauce　　　　Condiment调味品黄油生姜酱油MaindishDrinkingDessertBuffetCoffee/tea　　　　FoodIntroduce食品介绍主菜饮品甜点自助餐咖啡/茶BeefSteakSaladChickenVegetables　　　　FoodIntroduce食品介绍牛肉牛排色拉鸡肉蔬菜SeafoodCrabOysterShrimpShellFoodIntroduce食品介绍海鲜蟹牡蛎虾贝壳HamSandwichmushroomWontonDumpling　　　　FoodIntroduce食品介绍火腿三明治蘑菇馄饨饺子CakeChocolateJuiceIcecreamPudding　　　　FoodIntroduce食品介绍蛋糕巧克力果汁冰淇淋布丁BoilFry(deep-fry)GrillSteamRoastSmokeWaysofCooking烹饪方法煮煎扒蒸烤熏BasicGuestContact简单交流Greeting问候Greeting问候Welcometo欢迎光临Pleasantstay住店愉快Goodmorning早上好Enjoy喜欢Greeting–KeyWords问候-关键单词Greeting–Substitutions问候-句子Welcometoourrestaurant.MayIhelpyou?欢迎光临我们餐厅，我能帮助你们忙？I’mglad/pleased/happy/delightedtoseeyou(again).我很高兴（又）能见到你。Ihopeyouwillenjoyyourmeal.我希望你用餐愉快。BackFarewell告别Farewell–KeyWords告别-关键单词ComplimentCommentsNicetripSmoothflightHaveasafetrip/journeyBonVoyageServiceSatisfiedVisitLookforwardto赞赏评论旅途愉快飞行顺利一路平安服务满意访问期待Farewell–Substitutions告别-句子Goodbye,thankyouforcometomyrestaurant感谢您入住我们的餐厅。Wehopeyouaresatisfiedwithus.我们希望您能满意我们的服务。Welookforewordtoservingyouagain.我们期待再次接待您。Didyouenjoyyourmeal?您喜欢您的菜肴吗？BackThanks致谢Thanks–KeyWords致谢-关键单词Understanding理解Valuableadvice宝贵意见Appreciate感激Support支持Assist协助Noproblem没问 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 ItistheleastIcando小事一桩Don’tmentionit不客气Thanks–Substitutions致谢-句子Thankyouverymuch/somuchforyourservice.非常感谢您提供的服务。Wereallyappreciateyourkindness,miss.小姐，我们非常感谢您的好意。I’mgladthatyou’rehappywithourservice.我很高兴您能对我们的服务感到满意。Youarewelcome.Itismypleasure.不客气，我很乐意。Apology道歉Apology–KeyWords道歉-关键单词Delay推迟Apology道歉Careless粗心的Accident事故Inconvenience不便Regret遗憾Discomfort不适Takecareof关心Apology–Substitutions道歉-句子I’mapologizeforthemistake.我为这个错误道歉。I’msorrytohearthat我很遗憾听你这么说。Wefellverysorryaboutthis.I’lltakecareofitrightaway.我们很抱歉，我马上处理。Pleasetakecareofthisrightaway.请马上处理此事。BackUsefuldialogue实用对话BookingSeatsService订位服务Reservation预定Windowtable靠窗位Full客满Tablefor4/54/5人桌Confirm确认KeywordsBookingSeatsService订位服务Goodafternoon.thisisIsabellarestaurant.whatcanIdoforyou?Hawmanyofyoumayweexpectinyourparty?I’mafraidwearefullybookedfortonight.MayIhaveyournameandtelephonenumber?SubstitutionsBookingSeatsService订位服务C:Goodmorning.thisisIsabellarestaurant.whatcanIdoforyou?G:Whattimedoyouopenintheevening?C:Weopenat5:30pmsir,andwetaketheordersat10；30pm.G:Good.I’dliketoreserveatablefortow.C:Yessir.whattimewouldyouliketable,sir?G:Iamnotsure,perhapsaround8；00pm.Hawmanyofyoumayweexpectinyourparty?I’mafraidwearefullybookedfortonight.MayIhaveyournameandtelephonenumber?dialogueBookingSeatsService订位服务C:Fine.I’llreserveatableat8；00，sir.MayIhaveyourname,please?G:Bellow.HenryBellow.C:Oh,isthereanychanceofatablebythewindow?Mywifelovestheharborview.Onemorething,asitisherbirthday,Iwantittobeacelebration.C:Isee.wehavealreadyreceivedmanybookingsandthoughIcannotguaranteeanything,pleasebeassuredthatwe’lltryourbest,Mr.bellow.Ihopeyou’llunderstand.G:Ido,butIwouldappreciateitifitcouldbearranged.C:I‘lltrymybest.welookforwardtohavingyouwithustonight,thankyouforcallingus.G:Good-bye.C:Good-bye.Andhaveaniceday!SeatingGuests安排就坐KeyWordsVacantseat空座Dinningroom大厅Reservationlist预定表SeatingGuests安排就坐1、Haveyoumadeareservationwithus？2、I’amsorrysir,thetablebythewindowhasbeenreserved.3、Wedon’thaveavacantseatatthemoment.Wouldyoumindwaitingafewminutes?4、Willthistablebeallright?ImportantsentenceSeatingGuests安排就坐C:Morningsir,welcometotheIsabellarestaurant.G:Morning.C:Howmanyperson,please?G:Atableforfive,please?C：I‘mafraidallourtablearetaken,sir.wouldyoumindwaitinguntiloneisfree?G:Well.howlongwillittake?C:I’mnotsure,sir.Ifyouareinahurry,wealsoservebreakfastatthecaféonthelobbyfloor.G:That’stoomuchtrouble.Iprefertowait.C:MayIhaveyourname?G:Yes,Michham.C:Mr,Michham,couldyoutakeoverthereandIwillgiveyouacallwhenatableisfree.G:Thanks.dialogueTakingOrders点菜KeyWords1order2appetizer3bread4soup5dessert6specialty7recommendation点菜开胃菜面包汤甜点特色推荐TakingOrders点菜ImportantSentenceMayItakeyourordernom?Whatwillbethepleasure?Wehaveabuffet.youcanhaveallyouwantfor_yuan.I’mafraidthisvegetableisnotinseason.wouldyouliketotrysomethingelse?It’sourchef’srecommendation.Whatkindofdressingwouldyoulikeonyour_?TakingOrders点菜dialogueC:Wouldyoulikesomewineforyourmeal,sir?WehaveagoodselectionofclassifiedBordeauxwinesandCalifornianwine.G:We’dliketotakesomewinewiththedinner.W:Hereisthewinelist.Placetakeyourtime.(Afterafewminuetsthewaitercomesbacktothetable.)W:MayItakeyourwineorder?G:Therearesomanywineshere.Wereallydon’tknowwhichonetotake.C:WhataboutabottleofChateauHautLafite?Itisverygood.Manyguestsgivehighcommentsonit.G:Fine,abottleofthiswinethen.(Thewaitertakestheorder)C:(Presentingthebottletotheguest)ThisisthebottleofChateauHautLafite1964G:Aha,itlooksquiteallright.ServingDishes用餐服务KeyWords1taste/tasty2delicious3tender4satisfaction5flavor味道美味的嫩的令人满意的风味ImportantSentenceServingDishes用餐服务1MayItakeorderforyounow?2Whichflavorwouldyouprefer,strawberryorvanilla3Howmuchlongerarewegoingtohavetowaitforourdinner?4HerearetheFriedCarpandtheRoastBeef.dialogueC:Here’syourfish-mawsoup,ma’am.G:Idon’tthinkIorderedthis.C:I’llcheck.I’mafraidthereisnomistake,ma’am.Thisisthedishyouordered.G:Idon’tthinkIwantit.MayIChangeit?C:I’mafraidnot.Onceitorderedandserveitcantbeexchanged.G:Thatallright.Ismyordercomingprettysoon?I’vebeenwaitingforlongtime.C:Whathaveyouordered?G:Steamedbass.C:Oh,thattakesquiteawhiletoprepare.G:I’veanappointmentatnoon.Couldyoutellthecookstohurry?C:Certainly,ma’am.I’lltellthemrightaway.ServingDishes用餐服务GuestComplaints顾客投诉KeyWords1lookinto2excuse3fresh4stained5tough6raw调查原谅新鲜的过熟的硬的生的ImportantSentenceServingDishes用餐服务1What’stheproblem,sir?CanIbeofassistance?2Thisisquiteunusual.I’lllookintothematter.3Wouldyouliketotrysomethingelse?Withourcompliments,ofcourse.4I’msorry,sir.Pleaseexcuseher.We’reverybusytoday.5I’mawfullysorrytohavemadeyourshirtstained.SeatingGuests安排就坐dialogueG:Hello,waitress.CYes,sir.CanIhelpyou?G:Yeah,we’vehadenoughmeatfoodandwedon’tfeellikeeatinganymoremeat.CanyouchangethesweetandporkforSteamedPerch?C:I’llhavetochecktoseeifthesweetandsourporkhasbeendone,Whenadishalreadyprepared,itcan’tbechanged.G:Pleasecheckthechef.C:Yes,sir…I’msorry,sir,buttheporkhasbeenpreparedandwillcometoyourightaway.Isuggestyoutakeitbackhome.MayItakeyourorderforthesteamedperchnow?G:Nothankyou.Doyoumindpackingtheporkforme?C:Notatall.I’lldothatwhenyoufinishyourdinner.Thankyouforyourparticipation,andhopeeverybodycanbecomeEnglishamateur!Thankyou!此课件下载可自行编辑修改，供参考！部分内容来源于网络，如有侵权请与我联系删除！