(定稿)谈谈酒店个性化服务管理的意义及重要性-张建辉

(定稿)谈谈酒店个性化服务管理的意义及重要性-张建辉 detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 西安广播电视大学 毕业论文 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 目谈谈酒店个性化服务管理的意义及重要性 姓 名 张建辉 教育层次 专科 学 号 1161101403988 专 业 行政管理 指导教师 薛娟玲 教学点 西安电大直属一分校 detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 摘 要 以顾客为中心的个性化服务在日趋激烈的市场竞争中发挥着差异化经营所 带来的的竞争优势。个性化服务要真正体现在酒店日常的管理和服务之中，而 不是只表现在某一个具体的项目、一个规章制度或者一个口号上。个性化服务 对于硬件和软件都没有准确的定义和原则，所以酒店个性化服务的操作规范不 明确，品牌个性不强，服务人员的技术创新受限等，直接约束着个性化服务的 制度化，品牌化的创立和实践。本文从酒店管理运营机制框架和员工的职业技 能素养的 培训 焊锡培训资料ppt免费下载焊接培训教程 ppt 下载特设培训下载班长管理培训下载培训时间表下载 两个方面阐述了酒店个性化服务的改革和创新的实践与建设。这 样才能形成酒店特色常规高质量的服务与经营，才能赢得更多的顾客，占领更 大的市场，创造不断的赢利。 关键词:个性化 ，服务 ，酒店 目 录 摘 要......................................................... II ABSTRACT ......................................错误～未定义书签。 一、 酒店个性化服务的内涵 ...................................... 3 (一)满足顾客的个性需求,创造自己特有的服务品牌............... 3 (二)寻找新的机会,抢占新的市场............................... 3 (三)酒店个体化服务的原则和规范 二、酒店个性化存在的问题 ....................................... 4 三、酒店个性化服务的创造实践与建设 ............................. 5 (一)从酒店的角度出发........................................ 5 (二)从服务员的角度出发...................................... 6 结 论.......................................................... 6 谢 辞.........................................错误～未定义书签。 参考文献........................................................ 6 equipment, gas masks, accessories, materials and personal protective equipment must be checked before use, ensure the safety of use; Every day must be in service for toxic gas detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 一、 酒店个性化服务的内涵 酒店个性化服务就是以客人需求为中心，在满足客人原来的需求基础上，针对客人个性特点和特殊需求，主动积极地为客人提供特殊的服务，是对客人采取“量体裁衣”定制式的适合他的服务。 (一)满足顾客的个性需求,创造自己特有的服务品牌 顾客的需求是酒店经营活动的出发点和归宿。顾客的需求多种多样，顾客的喜好与要求往往会与酒店的规定有所不同。在这种情况下，就要求服务人员适当偏离标准操作程序，根据顾客的具体要求，灵活地提供特殊服务。 (二)寻找新的机会,抢占新的市场 哪里有需求，哪里就有机会。顾客的需求是酒店财富的源泉。顾客的需求不断发展变化，酒店经营者应不断研究顾客的需求按顾客的需求改进和调整酒店产品和服务项目，创造新的赢利机会,也能在激烈的市场中抢占更多的市场份额。 (三)酒店个性化服务的原则和规范 (一)一个目标 明确一个目标是指饭店必须让全体员工真正明白为什么要提供个性化服务,假日集团创始人Wilson有句名言:没有快乐的员工就没有快乐的客人。进入21世纪后，这句话可以变更为:没有快乐的员工就没有快乐的客人，没有快乐的客人就没有快乐的员工。个性化服务更能让客人惊喜快乐，个性化服务对于饭店、尤其是高星级饭店提高客人回头率，增强饭店竞争力等有重要意义。酒店个性化服务已经成为酒店业向纵深发展的航标，成为高星级酒店强化自身品牌形象的强大动力。 (二)两项保障 两项保障包括客户信息保障和员工能力保障。 首先饭店要提供个性化服务就必须让全体员工充分了解客户信息，做到心中有数，定制服务。为此饭店应发动全体员工利用各种机会通过各种渠道收集客户各类信息，并运用先进的信息管理系统例如采用PSM系统建立客史档案，同时通过早会等方式让员工先了解那些即将来店的客人档案尤其是VIP客人档案，预先布置，做到心中有数。 其次饭店员工必须具备提供个性化服务的意识和能力。一方面饭店应建立相对柔性化的组织机构和各种有效的激励机制，让员工自觉主动并有时间去为客人提供个性化服务。另一方面饭店应加强员工个性化服务能力培养。如在某些情况下，员工可以预测客人的某些需要，而并非被动的对客人的需要做出反应，顾客的任何需要都要再顾客向你提出前为他想到并准备好。如来旅游的客人可主动为其提供地图，带很多行李的客人可主动帮助客人送到房间等。 (三)三个误解 误解一:提供个性化服务就会增加经营成本。有些饭店高层管理人员认为提供个性化服务就需要雇用更多的员工，增加更多的开支，而且往往有些得不偿失。不能否认提供个性化服务可能会增加一些费用，但是这些费用更多地表现为情感投资，而这些情感投资会给酒店带来意想不到的回报。 误解二:提供个性化服务就是要设立专门岗位或提供专门服务项目。随着饭店金钥匙的不断发展，有些人认为提供个性化服务就是设立诸如饭店金钥匙、私人管家等岗位，或是增加更多可以供客人选择的服务项目，甚至建立专门的机构负责，组建一批专门队伍为个人提供个性化服务。 detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 3 detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 设立私人管家、饭店金钥匙的确属于提供化服务一种方式，尤其是金钥匙服务成为国际上高档饭店个性化服务的象征。不过提供个性化服务远远不只是这些，设立专门岗位或提供专门服务项目只是众多途径中的一种，饭店不能仅局限于这些方面。饭店个性化服务是贯穿于饭店经营管理方方面面、贯穿于饭店管理与服务全过程、是在每一位员工身上都应该体现的。 误解三:提供个性化服务只是高星级饭店所需要的。其实，无论是什么档次饭店，都面临一个共同问题即不断提高服务质量。提供个性化服务是饭店服务质量提高到一定程度后的必然要求。低星级饭店虽然受到设施设备、服务项目等方面限制，但服务质量不能因此打折扣。 (四)四个特殊 酒店客人总是因为各种原因来酒店住宿的，而酒店员工因此也会碰上很多特殊的情况。特别是一些低星级的酒店所提供的服务较少的情况下。 首先，特殊的要求。如客人需要打车，邮寄与接收快递，周边旅行建议等，又或者客人想用一道菜单上没有的菜。在酒店员工有能力帮助客人的情况下是否会提供这些帮助。 其次，特殊的人。这是服务对象的特殊性，如儿童，残疾人、生病、醉酒的客人等，他们可能需要你超出正常服务以外的照顾。 再次，特殊的日子。如客人的生日、结婚纪念日、新年、妇女节等，你是否为客人送去了你真诚的祝福。 最后，特殊的情况。客人不小心在酒店跌倒、突然的停电或停水，酒店员工有没有很好的应对方法，即使在出现问题时，解决的 方案 气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载 也能做到让客人满意。 二、酒店个性化存在的问题 第一，酒店的规范性不明确，会让个性化服务变得错乱，导致失误。比如员工操作上的不一致将导致顾客满意度的下降和应对突发的事件不能有一个迅速的妥善的处理等。 第二，酒店缺乏个性化服务所需要的宾客资料收集整理与有效流通。客房服务员假如在工作中无意发现的客人的个性特点，能否让酒店相关部门知道，并且 记录 混凝土 养护记录下载土方回填监理旁站记录免费下载集备记录下载集备记录下载集备记录下载 到档案,各部门是否能在需要时，顺利得到有关资料,这些都是需要制度来规范和指明的问题，否则就容易信息不对称，导致服务对象的针对性变弱。 第三，在服务培训和管理中还存在着“五轻五重”现象，导致个性化服务水准不易提高。即:重应知、重死记硬背、重标准规范程序、重短线应时节走过场、重表彰上榜奖励;轻应会、轻实际操作、轻个性特点发挥、轻长线练内功打基础、轻分析总结推广。 第四，酒店从业人员缺乏对个性化服务的机理、内容、形式、特点以及与标准化、规范化服务的相互关系区别的理解，服务指导上规范和限制较多，个性特点发挥少。 第五，装潢设施无个性。星级酒店往往有雄厚的资金做支撑，建筑与装潢往往能复合等级要求并突出自身特色，而一些低星级的酒店往往不得不考虑到资金的因素而减少对其个性化装潢的投入。 第六，个性化服务只是针对某些客人而服务。在酒店提供个性化服务时，往往只针对有身份、有地位、有名气、能为酒店带来巨大利益的客人，这会导致酒店员工不能一视同仁的为客人提供应有的服务，这样做，不但其他客人的个性化需求得不到满足，也会损害公司的形象。 equipment, gas masks, accessories, materials and personal protective equipment must be checked before use, ensure the safety of use; Every day must be in service for toxic gas detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 第七，一线员工培训不到位，服务意识不强。酒店大部分的工作是由一线员工完成的，如果一线员的服务意识及对客理念与公司的文化不相容，会出现上层下达的指令下层未执行的情况，个性化服务就成空谈。 第作，细节服务未体现。细节体现着完美，关注细节就是潜在的个性化服务，以人为本的理念一定要落实到每一个人，这样，个性化的服务才有可能落到实处。 三、酒店个性化服务的创造实践与建设 关于酒店的个性化建设，需要提及的，这是个性化服务必须建立在标准化、规范化服务的基础之上、其实质就是提升的程序化服务。现在酒店的消费方式已经到了顾客挑剔的时代，前来酒店消费的顾客希望在消费过程中得到享受，以及在住房、用餐、娱乐等方面得到全方位的服务。 提倡对顾客的人文尊重。要与前来入住的客人加强沟通，于细小处见个性化建设;提倡服务到个人，服务到细微之处;要倡导适时的服务，让客人们感受到尊重和关注。 开展个性化服务，必须硬件先行，软件跟上，体现特色，控制成本，并引进、采用先进管理方法，不断提高服务的内涵，提高服务的档次，绝不能始终停留在一个水平上、局限在一个模式中，这样才能与时俱进，达到预期的目标。同时,酒店个性化服务是一种艺术,艺术的东西则更多来自于实践,只有在实践中才能体味,才能得到培养和检验。 (一)从酒店的角度出发 1.建立准确、完整的客人档案 酒店使用计算机建立顾客数据库，存储每位顾客，尤其是重要宾客和常客的客史档案。根据其预订与进店办理手续时提供的信息和服务人员在客人住店时的观察，把客人的爱好、习惯、消费活动、旅游目的等信息储存起来，进行处理、分析，以利于服务人员有针对性地提供特殊服务，投其所好令其满意;并据此进行关系营销、联络感情，提高客人回访率。 2.加强员工培训工作 服务质量的决定性因素是人。管理人员通过持之以恒的员工培训工作，向员工灌输服务观念，丰富员工的服务知识与技能，培养员工的服务营销意识，鼓励员工发挥创造力和主观能动性。使全体员工以优质服务作为自己的行为准则，努力提高服务能力和自信力，在服务工作中，热情、主动地为顾客解决实际问题，提供体贴、周到、富有人情味的服务。 3.适当授权，同时表示对员工的绝对信任 由于服务的对象，即顾客及其需求是多种多样的，要使顾客正当需求及时得到满足，服务人员必须具备迅速作出各种与服务工作有关的决策的权力。同时管理者的管理对象，即服务人员的工作技能和素质也是各异的。管理人员应支持并鼓励服务人员根据顾客的具体要求，灵活地提供优质服务，授予服务人员偏离标准操作程序的权力，以便服务人员采取必要 措施 《全国民用建筑工程设计技术措施》规划•建筑•景观全国民用建筑工程设计技术措施》规划•建筑•景观软件质量保证措施下载工地伤害及预防措施下载关于贯彻落实的具体措施 满足顾客具体的独特的要求。适当授权，向员工转达了这样的信息:酒店认为他们是有才华的员工，是组织的一部分。这样不仅提高顾客满意程度，同时，也提高了员工工作满意感，调动了其积极性。 4.加强企业内部个部门的沟通与协作 以顾客利益为重，为顾客创造更高消费价值，是酒店全体成员的共同职责。个性化服务的提供，有时涉及几个部门，譬如餐饮，娱乐，住宿等。只有沟通渠detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 5 detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 道畅通，各部门鼎立合作，才能保证服务的及时、有效提供。管理人员应建立明确的沟通和协作制度，增强部门间理解、上下级沟通，奖励内部服务激励协作精神，使协调工作成为各部门各成员的共同行为准则。这样才能及时准确地把顾客的需求和意见反馈并处理。 5.建立奖励机制 酒店还要建立行之有效的考核和奖励制度，综合内部和外部效率考核服务实绩，奖励优质核心服务基础上的特殊服务。管理人员可通过顾客意见调查、工作日志抽查、班组工作评议等途径收集优质服务信息，及时、合理地运用多种方式奖励、表彰创造性提供优质服务的员工，比如评选服务星级，顾客打分，年度或月度工作之星等，使优质服务成为全体员工的共同价值观念，在全员中形成关心顾客、助客为乐的服务风尚。 (二)从服务员的角度出发 1.助人为乐的精神 服务人员具有较高的职业道德素质，以助人为乐为己任，才能真心实意为顾客考虑，急顾客之所急,想顾客之所想，才有为顾客排忧解难的积极性和主动性。建立服务员工手册，定期培训，提高人员的职业素养。 2(娴熟的专业服务技能 服务人员要掌握一定的业务知识和服务技能，在娴熟操作的基础上，才有信心和能力针对顾客的具体情况，确定恰当的服务方法，机动灵活地提供特殊服务，满足顾客需要和愿望。可以进行职业技能竞赛，选拔并奖励其优秀者，形成激励机制。 3(善于了解顾客的真实需求 学会善于和顾客沟通。每个人的品味都有所不同，不能以自己的喜好去对待顾客。服务人员要尊重、了解、熟悉、热爱顾客，真心诚意倾听顾客要求，靠“心灵”去感知顾客的需求，给顾客以最大满足。 4. 个体的自我超越 引导个体自我察觉,重在理解客人,服务客人。员工要善于打破常规，不要限制了自己的创造力。培养自己在服务时的潜意识。因地制宜和随机应变的能力也是在职业培训中锻炼出来的，不抑制员工在规范内的个性化服务的发挥。 结 论 酒店卖的就是服务，服务质量上去了，才能拉动经济拉动效益。在很多酒店都有规范服务的同时，想要与众不同，想要出类拔萃，想要有很好的口碑，个性化服务不能缺，所以每个酒店都能尝试适合自己酒店文化，适合每个顾客的个性化服务。个性化服务仅靠服务人员的主观能动性是远远不够的，要把可能出现的个性化服务过程通过制度确定，使之成为每个服务人员必须的工作程序，并且在这个程序中不断推陈出新，制度上补充的创新，人员追求卓越细致的经营理念的培养，这样才能形成酒店整体常规性的特色经营;这样，酒店服务才能真正上一个台阶，才能真正赢得固定的顾客消费群体，带动更多的消费者。 参考文献 [1]海萌辉，现代饭店管理，郑州大学出版，2003.4。 equipment, gas masks, accessories, materials and personal protective equipment must be checked before use, ensure the safety of use; Every day must be in service for toxic gas detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety [2]侯明贤，管理学原理与方法，浙江大学出版，2009.2。 [3]田喜洲，论酒店管理中的人性化趋势，商业研究，2005,1。 [4]章平，激活你的员工,,激励理论在饭店管理中的应用，商业时代:新商论，2002 [5]李桂萍，人性化管理在现代企业中的应用，中国人力资源开发，2003,5(3)。 [6] 魏小安，沈彦蓉:我国旅游饭店业的竞争与发展[M]广州:广东旅游出版社1999.9. [7] 邹益民，郑宏宾:我国饭店管理的战略思考[J]. [8] 吴欢，我国饭店业改革创新的思路[J]北京:我国旅游报2002.11.27第12版. [9] 戴维奇，关于我国发展饭店联合体的初步研究[J]北京:旅游学刊2002年第3期. [10] 徐虹，饭店集团国际化经营与跨文化管理[J]南开:大学国际经济合作2001年第3期. detection and record, consistent with requirements to lower production; Excavation pile construction of excavation process must have special care; Intervals the excavation hole pile on the required distance to dig, dig deep each 500-1000mm wall once; Section one wall higher than hole 250mm, required opening protection facilities; Lighting hole job safety miner's lamp or the safety voltage of 12 volts; Lower personnel must wear helmets, seat belts, by the rigid ladder, into the hole after work or job, you must set 1.2m high fence around the hole and gaikongkou; Digging when pumping, operating personnel must be on the ground before they can be carried out after the pump power supply must be disconnected; 10, acceptance may be homework, not qualified for acceptance or acceptance not made the next processes work. Site specific security disclosure disclosure signatures; 11, targeted the construction site safety disclosure; 12, the other. Disclosure signatures to accept cards deliver the signature time Japan form in duplicate, teams from the deposit of an instrument, and filed a report. Earthwork construction technology to give the low-down (reference tables) 4-2-2 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Manual excavation should be from the top down, layer-by-layer excavation dig gods Earth is strictly prohibited, there should be adequate lighting at night; Deep Foundation pit when soil wall changes at any time, if there are any large cracks had to stop construction, reporting to the project manager for processing; In the pit or deep in work, must wear a helmet, no dirt and other objects above fall head injury, in the event of groundwater seepage, water well should be excluded; At the side, if there are any unidentifiable goods or prior did not foresee the coming of cables, pipes and so on, should stop operations, reporting to the superior, no knocking or play with; Artificial lift dirt, you should review the tools, ropes, hook is solid, lifting vertical and not someone, wheel, should be the formation of walkways, to remove barriers; Underwater operations to strictly check the electrical zero connection and leakage protection switch, cable should be in good condition and wear PPE; Slope, to be carried out in accordance with the requirements, and cannot concentrate too much, such as when the soil is poor, shall assign a person in custody; Acceptance can be carried out operations, acceptance or unqualified acceptance not made the next processes work; 10, the construction site ... 4-2-1 construction organization name project name the construction site construction requirements of security technical cards on the table in accordance with the construction plan operations; Digging holes, hoisting, Dado, residue used in transportation of all equipment, facilities, safety 7