铁路订票流程即注意事项（Railway ticketing process is a matter of caution）

铁路订票 流程 快递问题件怎么处理流程河南自建厂房流程下载关于规范招聘需求审批流程制作流程表下载邮件下载流程设计 即注意事项（Railway ticketing process is a matter of caution） 铁路订票流程即注意事项(Railway ticketing process is a matter of caution) . User registration 1.1 China railway customer service center 12306.cn (www.12306.cn, hereinafter referred to as "12306.cn") only provides online purchase of train tickets for registered users (hereinafter referred to as "ticket purchase"). Internet users are required to register 12306.cn website (hereinafter referred to as "users") before they purchase tickets on 12306.cn. 1.2 when the user is registered, accurate information shall be provided to ensure the smooth purchase of tickets and the services provided by the website 12306.cn. 1.3 a valid identity document can only register one user. 1.4 when buying a ticket, login with the user name and password set by the user. 2. Valid identification 2.1 at 12306.cn, users can purchase tickets for themselves or purchase tickets for others, but they must accurately fill in the information of the passenger's real and valid identity document. 2.2 valid identity documents accepted by the website of 12306.cn refer to: 2.2.1 identity card of the People's Republic of China. 2.2.2 Hong Kong and Macao residents of the People's Republic of China shall travel to and from the mainland. 2.2.3 Taiwan residents shall travel to and from the mainland. 2.2.4 passport. 2.3 the children who have purchased the children's tickets have no valid id and must use the valid identification information of their adult counterparts, and they will be able to get the paper ticket before driving. 2.4 the user may purchase the ticket or enter the station by using a false identity document. If a railway transport enterprise or a third party is lost, it shall be investigated for its legal liability. 3. Website service time 3.1 12306.cn provides services at 5:00-24:00 daily. 3.2 the ticketing, resigning and refund of tickets at 12306.cn must not be later than 2 hours before driving. The pre-sale period of website ticket of 12306.cn is consistent with the station announcement. 4. Scope of purchase The "C", "D", "G", "Z", "T" and "K" train tickets have been opened, and other train tickets have been opened before the Spring Festival. 5. Number of tickets purchased 5.1 a valid id card with the same car date as the same car limit for one ticket, except for 2.3. 5.2 the number of tickets available for the same order is not more than 5. 6. Website purchase and payment 6.1 12306.cn can purchase full price tickets, children's tickets, student tickets, and disabled soldiers (police) tickets. 6.1.1 children's tickets: in accordance with the regulations of railway passenger transport, children who are traveling with adults for the height of 1.2 to 1.5 meters will enjoy half price tickets, expedited tickets and air conditioning tickets (hereinafter referred to as children's tickets). Full price tickets should be purchased for more than 1.5 m. Every adult passenger can carry a child less than 1.2 meters for free. More than one person should buy a child's ticket. The seats for children's tickets should be the same as the adult ticket, which should not be further than the arrival station of the adult ticket. For free rides, children should buy full-price sleeper tickets when using a sleeping berth. Air conditioners should also be purchased at half price. 6.1.2 VIP: in accordance with the relevant provisions of the "regulations of railway passenger transport" and so on, in ordinary colleges and universities (including the country approved by the competent department of education with record of formal schooling education qualifications of non-government college) or military school, secondary vocational schools, the mechanic school, no wage income students, graduate students, family residence and the school is not in the same city, with seal of colleges and universities attached discounted courtesy card id, can enjoy a year between families and institutions (internship), four one-way preferential price ticket (hereinafter referred to as VIP). The travel time of the student ticket is limited to the summer vacation of June 1, solstice, September 30, December 1, December 1, solstice. If you have any students father or the mother school seat to one side, the students drop out of school, resumption, transfer, leave school, schooling students to and from school and internship site, registered student id card is not on time for school, student discount bus interval changes but did not build official seal of the school, Or there is no "student train ticket coupon card", "student train ticket coupon card" cannot be recognized or not consistent with the student card record, cannot sell student ticket. At present, the website of 12306.cn only accepts student tickets which hold "student train ticket card". If in 12306. The cn website to buy student tickets, but (to) do not conform to the provisions on offer or not "student ticket card", not to change the ticket, buy ticket refund formalities according to regulations. Also 6.1.3 wounded (police) discount tickets: in accordance with the "regulations of railway passenger transport" regulation, the Chinese people's liberation army (PLA) and the Chinese people's armed police forces for disabled soldiers (hereinafter referred to as the disable armyman) by "disability armyman" of the People's Republic of China, who is disabled people's police with "the People's Republic of China disabled people's police documents" enjoy half-price soft seat, hard seat ticket, and additional tickets. The state departments of the People's Republic of China and the People's Republic of China for the disabled shall be issued by the relevant departments of the People's Republic of China and the railway transport enterprises shall have the right to check. 6.2 when purchasing a ticket, the online ticket payment shall be completed within 15 minutes after the successful application of the ticket. 6.2.1 when payment is made online, bank CARDS with online banking functions must be used, and the website of 12306.cn will be used to go to the bank website selected by the ticket buyer. At present, only: industrial and commercial bank of China, agricultural bank of China, bank of China, China merchants bank and bank card with unionpay logo are used, and users of online banking have been opened. 6.2.2 the same order can only be paid in one lump sum. 6.2.3 cannot purchase a ticket again before payment is completed. 6.2.4 12306.cn confirmed the purchase of the ticket after receiving the successful information of the bank's website; If the bank website fails to pay the failed information or the bank website fails to pay the successful information for more than 30 minutes, cancellation of the ticket transaction, the ticket seat will not be retained; You must apply for your ticket when you continue to buy tickets. 6.12306.cn confirms that after the successful purchase and purchase transaction, the purchase ticket information is notified to the purchaser by SMS and E-mail according to the mobile phone and E-mail address provided by the purchaser. The ticket buyer shall promptly notify the passenger and keep the relevant information properly. 7. Change the ticket 7.1 after purchasing the ticket on 12306.cn, the following situations shall be made after the purchase of the ticket and the purchase of the paper ticket before driving: 7.1.1 purchase tickets for other valid id documents other than the second-generation resident identity card. 7.1.2 purchase children's tickets by using the valid id information of the peer adults. 7.1.3 purchase student tickets, disabled soldiers (police) preferential tickets. 7.1.4 bus stops or next station residents do not have the second generation id card ticket conditions (at the moment, only the beijing-tianjin inter-city, the beijing-shanghai high-speed railway, shanghai-nanjing high-speed, shanghai-hangzhou Gao Tieben line station ticket conditions have two generation id card, the other wire must be made in advance in ticket). 7.1.5 the resident identity card cannot be read on the automatic check-in machine. 7.1.6 a ticket reimbursement voucher. 7.1.7 the passenger will take the bus at the halfway station according to the date of the ticket purchased. 7.2 in exchange for paper tickets, the following provisions shall apply: 7.2.1 railway using two generation of resident identification card to buy an electronic ticket, but by the ticket when used by passengers effectively second-generation resident id original to deal with Internet ticket business station ticket window, the railway ticket outlets or ticketing machine go through the formalities of change the ticket. 7.2.2 student tickets by the ticket when the use of the valid identity certificates and student ticket card attached to student id card (both for the original) to deal with the Internet ticket business, installation of student ticket card reader station or railway ticket outlets of the ticket window. Check the discount voucher at the same time and reduce the number of preferential rides. If the price is not eligible for the sale, Tickets purchased can be returned in accordance with the regulations. 7.2.3 wounded (police) discount tickets by the ticket when the use of the valid identity certificates and disability armyman "of the People's Republic of China" and "the People's Republic of China disabled people's police documents" (both for the original) to deal with the Internet station ticket window ticket business is dealt with. When changing the ticket, check the discount voucher, do not accord with the discount condition, do not change the ticket, the ticket that buy can be dealt with by the regulation to return the ticket formalities. 7.2.4 two generation of resident identification card cannot be automatically recognized or use two generation of resident identity CARDS valid credentials to buy other than the railway electronic ticket, need to show their tickets when used by passengers valid identity certificate and the original order number, to deal with the Internet ticket business station ticket window or a railway transport enterprise authorized by the railway ticket outlets, by inputting certificate number and order number and verify the conductor after go through the formalities of change the ticket. If the valid identity document information and the order number are verified and consistent, the tickets shall be changed; If there is any discrepancy, no change of ticket. Student tickets, disable soldiers (police) discount ticket check proof of sale discount (stay) at the same time, is not in conformity with the discounts -- (be) a condition, not to change the ticket, buy ticket refund formalities according to regulations. When changing student tickets, you will reduce the number of rides. After 7.2.5 tickets before, change the ticket, valid identity certificate is lost, to the mouth to the bus station railway public security system, by the contain of the original ticket passenger information valid identity certificate or other valid identity certificate issued by the original license issuing organ certificate to deal with temporary id, and shall be dealt with in accordance with 7.2.2. For purchasing tickets for other people and changing the ticket, you shall provide the original identity card of your resident identity card and the information of the valid identity certificate of the passenger, before you can handle the temporary identification certificate. 7.3 the ticket of the paper ticket shall specify the valid id number of the passenger in the passenger name and ticket, and mark the word "net". The passenger should keep the ticket properly, keep the ticket information clear and readable, and properly protect the ticket identity information. In exchange for the paper ticket, the railway electronic ticket is invalid, and the paper ticket is subject to the formalities of checking, resigning and cancelating the ticket according to the existing regulations, so that no resigning or refund procedure can be processed on 12306.cn website. Note: (1) to provide Internet ticket business station and railway ticket outlets refers to the departure point, after the stop the emu train, into stations (including city station) and the seat of the railway ticket outlets, except as otherwise provided by the railway transport enterprise. (2) there may be a large number of people waiting in the changing ticket window. Please make the travel plan in front of the door and reserve enough time to change the ticket. 8. Re-sign and refund 8.1 users who have not exchanged paper tickets after buying tickets on 12306.cn website can be resigned and refunded at 12306.cn website: 8.1.1 not later than 2 hours before driving. 8.1.2 the same date, train, station, arrival station and other tickets of the same order can be changed in batches. 8.1.3 in 12306. The cn website after refund, subject to cancellation fee reimbursement vouchers, in 12306. The cn website for the use of passenger original valid credentials in a refund to the station within 10 days from the date of the ticket window. 8.2 users who purchase tickets at 12306.cn will be able to handle the change and refund procedures at the station ticket window regardless of whether they are in exchange for paper tickets. 8.2.1 go to the station before driving to install the ticket window of the bank POS machine. 8.2.2 the following situations are as follows: 8.2.2.1 in exchange for paper tickets, they can only be handled at the change ticket station or at the ticket terminal. 8.2.2.2 in the station where the second-generation resident identity card has been checked, the original two-generation resident identity card has been used for check-in and check-in, but the bus has not been taken, and the station has been confirmed by the bus station after confirmation. 8.2.2.3 in the station that has the qualification of second-generation resident identity card, Original inhabitants have been using the second generation id card stops check-in formalities, but due to injury, illness or the responsibility of the carrier while riding in a bus, passenger records issued by the conductor did not take the interval refund formalities in the station. 8.2.3 after changing the signature, the paper ticket is issued. After 8.3 endorsed to new ticket ticket price is higher than the original fare ticket, need to pay the balance, shall be used when using the ticket card or other bank card has the function of the bank on the net pay new ticket full fare, the ticket fare CARDS returned to the original by the issuing bank regulation. If the new ticket price is lower than the original ticket after the refund or the change of the ticket, the card shall be returned in accordance with the issuing bank's regulations. The newly signed ticket price is equal to the original ticket, and no payment procedure is required. 8.4 no matter 12306.cn or station ticket window, can only handle a change of procedures. 9. Check-in and train ticket checking 9.1 after obtaining the paper ticket in any way specified by the user, the railway electronic ticket shall be invalid, and the paper ticket shall be checked in and out of the station and the ticket checking procedure. 9.2 in 12306. The cn website using two generation of resident identification card tickets of passengers, the bus station and the station has two generation of resident identification card ticket conditions, can be two generation of resident identification card is the credence of bus directly through the station automatic ticket machine (gate) in and out of the station check-in formalities; On the train, the staff will check the checking procedures by checking the second generation id card, railway electronic ticket information and the passenger. 9.2.1 when the check-in ticket is checked, it is found that the resident identity card of the driver is not readable, the automatic ticket checking machine (brake) is not passed, and the passenger must go to the station window in exchange for the paper ticket. 9.2.2 when the train ticket is verified, the passenger who confirmed that the passenger does not have the railway electronic ticket information shall be required to make up the ticket. 9.2.3 when a ticket is checked, the automatic check-in machine (brake) shall not pass, and the passenger shall confirm the railway electronic ticket information at the arrival ticket office. If there is no information on passenger railway electronic ticket, it is necessary to make up the ticket. 9.2.4 if the original original of the resident identity card is lost on the bus, the ticket shall be paid according to the regulations. After ticket, to the station and find the second generation id card, the conductor confirmed passenger records issued by passengers, passengers are passenger records to the station ticket window and second generation id card, the station through the ticketing system to verify passengers after the electronic ticket information, ticket refund after repair, no cancellation fee. The passenger record shall fill in the number of resident identity card number, passenger name, seat information and so on. 10. Contract matters The railway passenger ticket purchased by website 12306.cn is a railway passenger transport contract embodied in the form of electronic data, which has the same legal effect as the paper ticket. Ticket in 12306. The cn website to confirm the transaction time as railway passenger transportation contract comes into effect, refund in 12306. The cn website to confirm the transaction time as railway passenger transportation contract termination, endorse the original ticket refund, involved in (to buy) a new ticket, respectively, in accordance with the ticket, the ticket processing. 10.2 railway electronic tickets shall not be registered or transferred. 10.3 the user name and password set by the user on 12306.cn website are the preliminary vouchers for handling the purchase, resigning, refund of ticket and enquiry of orders, cancellation of orders, etc. On 12306.cn website. 10.4 users in 12306. The cn website used by passengers when buying tickets valid identity certificate and 12306 cn website to confirm the user they will then be able to give the order number, with which the user in the railway ticket Windows in votes, endorse, refund or inspection formalities related to the effective certificate. Please keep it in mind and keep it safe. 10.12306.cn confirms that after the successful purchase and purchase of 12306.cn website, the purchase ticket information will be notified by SMS and E-mail according to the mobile phone and E-mail address provided by the purchaser. The ticket buyer shall promptly notify the passenger and keep the relevant information properly. Please keep the relevant information and the valid id card used by the user properly, and the responsibility for the theft of railway electronic ticket information should be carried out. 10.6 use of online, bank card payment for collection, refund and other matters in accordance with the contract handling between the payer and the bank. 10.7 to the following behaviors, the site of 12306.cn will conduct a good faith evaluation of the user and unilaterally refuse to provide the customer with 12306.cn ticket booking service: 10.7.1 after the successful application for the ticket 3 times in a day, the online payment has not been completed. 10.7.2 other ACTS that impair the legitimate rights and interests of railway transport enterprises. 11. A prompt 11.1 the terms of this note may be adjusted for specific circumstances. Please pay attention to the website of 12306.cn and the announcement of the station. 11.2 the guidelines "station" and "the railway ticket outlets" refers to Harbin, shenyang, Beijing, taiyuan, zhengzhou, wuhan, xi 'an, jinan, Shanghai, nanchang, chengdu railway station and the guangzhou railway group company tube opening of the railway passenger transport railway ticketing Internet business is dealt with stand (including city station) and the railway ticket outlets (except as otherwise provided by the railway transport enterprise); "Before driving" is the time before the driving time for the ticket. 11.3 the unmentioned matters in this notice shall be handled in accordance with the railway passenger transport regulations. Please refer to the relevant provisions.