汇丰环球英语面试必备资料

汇丰环球英语面试必备资料 ----------------------------------最新精选范文公文分享-----欢迎观看----------------------------------------------- 汇丰环球英语面试必备资料 一.could you introduce yourself? My nama is…..and I graduated from….,I am ….years old .i am from…..province… My hobbies are travelling.playing backestball….. I am a hardworking,positive and self-motived person I believe I am qualificated for the position and look forward the opportunity to work with you 二( what is your opinion about the telephone custom service? 1. provide the service to the custom and it is the connection between custom and company 2. provide the advice to the custom and introduce the products to the custom 3. help to handle it when custom have some problems 三( what do you think a best telephone custom service? 1. you are polite 2. you are famillar with the products and service 3. you are very patient 4. you can have great communication with custom 四( what are your caree plan? 1. HSBC is a great company and I want to learn more --------------------------------------------最新精选范文分享--------------谢谢观看-------------------------------------- ----------------------------------最新精选范文公文分享-----欢迎观看----------------------------------------------- knowledge and skills in the company 2. I want to be a expert in the custom service and have the opportunity to be promoted and get more responsibilities in 3-5years 五( Why do you want to work for HSBC? 1. HSBC is a great company and it is furtune 500 and I can learn more knowledge and skills in the company 2.It can help you increase your ability of communication and handing the problems 3. Financial industry is great industry and full of potential and I like to work in the financial industry 金融服务专员 Financial Services Specialist - 客户服 务中心 Contact Centre 1. 大专或以上学历 College degree or above2.良好的英语/粤语读写说能 力，以及良好的沟通能力/电话沟通能力 Ability to speak and understand Cantonese/English fluently, and have good conversational / telephone skills;3. 良好的系统操作能力，懂得使用微软办公软 件Ability to operate system and know about MS Office,e.g. Excel4. 有客服/销售相关工作经验者优先 考虑 --------------------------------------------最新精选范文分享--------------谢谢观看-------------------------------------- ----------------------------------最新精选范文公文分享-----欢迎观看----------------------------------------------- Experience in customer request/queries is preferred.5. 能适应轮班或固定夜班/通宵班的工作 Be able to adapt to the rotating shift or fixed-night / overnight shift working environment. 为客户提供专业的电话呼叫中心营运支持，主要通 过电话与客户联系，解答、处理客人的问 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 或者联系 客人提供服务和产品介绍。提供服务函盖多个银行业 务范围，包括信用卡服务、综合理财、工商业务、电 话理财销售、诈骗管理等。 Provide professional support to customers, mainly responsibility is contact with customers by telephone. Makes, receives customer calls and resolve customer inquiries in a professional manner. Present and promote banking product and service in a pro-active manner. Provide service to cover multiple bank business scope, including credit card services, integrated financial management, commercial banking, telephone banking sales, fraud management etc. Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 8,000 offices in 87 countries and territories in Europe, the --------------------------------------------最新精选范文分享--------------谢谢观看-------------------------------------- ----------------------------------最新精选范文公文分享-----欢迎观看----------------------------------------------- Asia-Pacific region, the Americas, the Middle East and Africa. --------------------------------------------最新精选范文分享--------------谢谢观看--------------------------------------