北京某大酒店员工手册(doc 83页)

北京诺富特海润酒店员工手册EmployeeHandbookofNovotelBeijingWest 目录 工贸企业有限空间作业目录特种设备作业人员作业种类与目录特种设备作业人员目录1类医疗器械目录高值医用耗材参考目录 Foreword前言MissionSatement企业宗旨WelcomeMessagefromtheGeneralManager总经理欢迎辞CHAPTER1.Accor/AAPCPresentation第一章雅高集团简介/雅高亚太集团简介NOVOTELWORLDWIDE诺富特简介NOVOTELBEIJINGWEST北京诺富特海润酒店简介CHAPTER2.ProfessionalismatalllevelsandtheAccorvalues第二章雅高集团饭店管理的全方位职业化表现及雅高品质CHAPTER3.Generaltermsandconditionsofemployment第三章北京诺富特海润酒店员工聘用条例[WB]3.1Recruitmentguideline员工聘用指南3.2Probationperiod员工试用期3.3Workinghours,restdays&overtime工作时间、休息日和超时工作3.4BasicSalary基本工资 说明 关于失联党员情况说明岗位说明总经理岗位说明书会计岗位说明书行政主管岗位说明书 3.5ExtramonthSalary年终双薪3.6Timecard&swipecard考勤卡的使用规定3.7Attendance出勤的要求3.8Staffuniform员工工作服3.9Transfer.promotion&demotion调岗、晋升和降职3.10Resignation/Termination辞职/辞退3.11Renewalofemploymentcontract 合同 劳动合同范本免费下载装修合同范本免费下载租赁合同免费下载房屋买卖合同下载劳务合同范本下载 续约3.12Exclusiveserviceandentiretime限制兼职工作之规定3.13Changeofpersonalparticulars个人情况变更说明CHAPTER4.EmployeeBenefits第四章员工福利4.1Dulymeals免费工作餐4.2StatutoryHolidays法定节假日4.3TheLady'sDay妇女节假4.4AnnualLeave年假4.5MatrimonialLeave婚假4.6MaternityLeave产假4.7CompassionateLeave丧假4.8HomeLeave探亲假4.9PublicLeave公假4.10WorkInjury工伤4.11MedicalBenefits医疗福利4.12HospitalizationLeave住院4.13ProlongedmedicalLeave医疗期4.14LeavewithoutPay事假4.15YearendBonus年终奖4.16Incentive奖金4.17Awards员工奖励4.18Training员工培训4.19EnglishAllowance英语津贴CHAPTER5.HotelRules&Regulations第五章北京诺富特海润酒店员工必须遵守的各项管理规定5.1NameBadge员工工牌管理规定5.2EmployeeIDcard员工工作证管理规定5.3Employeeentrance&exit员工通道管理规定5.4Timecard&dailytimesheet员工考勤管理规定5.5Personalvisit员工接待私人来访的管理规定5.6Personalcalls员工接打私人电话的管理规定5.7Smoking员工在店内吸烟的管理规定5.8Washroom员工使用客用洗手间的管理规定5.9Useoflifts/elevators员工使用电梯的管理规定5.10Loitering员工不允许在店内闲逛的管理规定5.11Lost&Founditems失物招领5.12Theft员工不允许偷窃酒店物品的管理规定5.13Eating/Drinking员工不允许在岗上吃东西的管理规定5.14Drunkenness/underinfluenceofAlcohol员工不允许在岗上醉酒的管理规定5.15Personalpager&Handphone员工配带私人传呼机和手机的管理规定5.16Confidentiality员工必须遵守酒店保密制度的管理规定5.17Health&Safetyatwork员工安全工作的管理规定5.18TypesofMisconduct违纪类别5.19StructureofDisciplinaryAction纪律处分的结构5.20GeneralGuidelines总方针5.21Grievanceprocedure员工进行申诉的程序CHAPTER6.StaffResponsibility第六章员工职责 规范 编程规范下载gsp规范下载钢格栅规范下载警徽规范下载建设厅规范下载 6.1Staffuniform员工个人工作服的保管和使用6.2Personalhygiene员工个人卫生规范6.3Personalgrooming员工个人仪表仪容规范6.4Posture员工个人体态规范6.5Attitude员工工作态度要求6.6Cleanliness员工工作环境规范6.7Punctuality员工守时准则6.8Effcientandpromptservice员工工作效率和服务效率的要求CHAPTER7.EmployeeFacilities第七章员工设施介绍7.1Staffdiningroom员工餐厅7.2Stafflocker&stafflockerroom员工更衣柜和更衣室7.3Staffnoticeboard员工布告栏7.4Staffactivityarea员工活动区域CHAPTER8.Emergencies-whatyoushoulddoincaseof---第八章紧急事故处理一旦遇有紧急事故，您该这样做8.1Fire火灾8.2Accident意外事故8.3Breakdownoflifts/elevators电梯故障AppendixⅠPersonalGroomingStandardForMale附录１员工个人仪表准则(女)PersonalGroomingStandardForFemale员工个人仪表准则(男)AppendixⅡEmployeeHandbookacceptance附录２.接受《员工手册》协议FOREWORD前言ThisEmployeeHandbookisdesignedtogiveyouanoverallinsightandunderstandingofworkinginNOVOTELBEIJINGWEST.本员工手册旨在使您对北京诺富特海润酒店有一个全面的认识和了解。TheManagementreservestherighttoamendanypartcontainedinthishandbook.AnyamendmentshouldbereviewedandapprovedbythehotelLaborUnionandtheStaffRepresentativeMeetingbeforeitcantakeeffectandbeimplemented.Whereanypointinthishandbookdiffersfromthenotices,circularsthattheHotelmayissuefromtimetotime,thelatterwilltakeprecedence.北京诺富特海润酒店管理层有权对本手册的内容进行修改与调整，并经酒店工会和职代会审议通过后方能生效实行。今后酒店颁布的任何管理条例有与之相驳之处，均以后者为准。TheChineseversionofthishandbookwillbedeemedasthebaseforimplementation,mediationandarbitration.本员工手册以中文文本为今后执行、调解、仲裁的标准和依据。MISSIONSTATEMENT企业宗旨THENOVOTELBEIJINGWESTWILLBERECOGNISEDBYITSGUESTSLOCALLY,DOMESTICALLYANDINTERNATIONALLYASFIRSTCLASSLUXURYHOTELAIMEDATTHEUPPERENDOFTHEBUSINESSANDLEISURETRAVELMARKET.北京诺富特海润酒店致力于商业和旅游娱乐市场的最高目标，将被当地及国内外客户公认为第一流的豪华酒店。THEHOTELWILLOFFERUNIQUEANDDISTINCTIVECHARACTERANDCHARM，WITHSTANDARDSOFSERVICEANDFACILITIESTHATREFLECTAGENEROSITYOFSPIRIT,ELEGANCEANDSOPHISTICATION.酒店将以其独特的品质和魅力，提供标准的服务和设施，反映慷慨、优雅和成熟的精神。THEHOTELWILLCOMBINETHEFRIENDLINESSOFTHECHINESEPEOPLEANDEXPERIENCEOFACCORHOTELSTODELIVERAHIGHANDCONSISTENTSERVICEPROMISESTOALLGUESTS酒店将中国人民的友好精神与雅高集团的酒店管理经验相结合，为所有宾客提供始终如一的高质量的服务。OURSALESANDMARKETINGTEAMWILLBECOMMITTEDTOMAXIMIZINGREVENUEWHILSTGAININGRESPECTAMONGSTCOMPETITORSANDTHELOCALCOMMUNITY.我们的销售和市场队伍也将在取得最大利润的同时获得同行和当地社团的尊重。OURSTAFFWILLBEPROUDTOWORKINANENVIRONMENTTHATISBOTHSUCCESSFULANDEFFICIENTANDCONDUCTIVEFORCAREERADVANCEMENTWITHINACCORHOTELS.我们的员工将以能够在雅高集团酒店富有成就的、高效的并有助于其职业发展的工作环境中任职而骄傲。THEOWNERSWILLBENEFITFROMOURCOMMITMENTTHROUGHANINCREASINGRETURNONTHEIRINVESTMENT.业主的投资将因我们的托管而带来不断增加的回报。THEMANAGEMENTWILLINITIATEPROCEDURESTOENSUREENVIRONMENTALLYFRIENDLYPRACTICESAREUNDERTAKENTOPRESERVETHEENVIRONMENTANDSURROUNDSOFBEIJING.我们将在管理中发起环保措施，以确保这些积极措施的落实，保护北京的环境。THENOVOTELBEIJINGWESTWILLBEPOSITIONEDASTHEBESTHOTEL4STARINBEIJINGANDWILLCONSISTENTLYEXCEEDCUSTOMEREXPECTATIONSTHROUGHAHIGHLYTRAINEDANDMOTIVATEDTEAMOFEMPLOYEESCOMMITTEDTOMAXIMISINGPROFITSANDVALUEFORTHEOWNERS.北京诺富特海润酒店将成为北京最好的酒店，经过高水平培训的积极的员工队伍将不断给客户带来超值服务，并给业主创造最大的效益。WELCOMEMESSAGEFROMTHEGENERALMANAGER总经理欢迎辞WelcometoNOVOTELPEACEHOTEL北京诺富特海润酒店欢迎您!DearColleagues.亲爱的各位员工：WelcometotheteamofNOVOTELBEIJINGWEST,whichismanagedbyAccorAsiaPacific.欢迎各位加入北京诺富特海润酒店的员工队伍，北京诺富特海润酒店是由雅高亚太集团管理。Asanemployeeofthishotel,youhavebeenselectedonthebasisofyoureducationalandprofessionalbackgrounds,yourabilitytoserveguestsinthebestmannerandyourskillstocontributetothesuccessofthehotelandestablishitsreputationasBEIJINGsbest4STARaccommodationanddiningvenue.在您被挑选成为酒店的一名成员时，我们对您的教育和职业背景、您对客人的服务能力和态度及您对酒店的成功运营和确立酒店成为北京最完美的酒店而拥有的技能都做了充分的考虑。AsanemployeeofNOVOTELBEIJINGWESTyoubecomepartofaworldwidegroupofover125,000employees.ThatofACCOR,aFrench-basedcompanywhichownsand/ormanagessome3300Hotelsinmorethan85countries.InAsia,Accorisalreadythelargesthotelgroupintheregionwithover140hotels.雅高是一家总部在法国、在全世界85个国家拥有(或管理)3300多家饭店、聘用超过125，000名员工的世界性饭店管理集团。在亚洲，雅高亚太集团管理着140多家饭店，已成为该区最大的饭店管理集团，作为北京诺富特海润酒店的一名员工，您已成为雅高集团的一名成员。NOVOTELBEIJINGWESTasaqualityinternationaldeluxehoteliscommittedtopromoteguestsatisfactionbyprovidingthehighestlevelofservice.AllourguestsshouldbetreatedasaVIP.Thus,thetimetheyspendatthehotel,withus,shouldbeperfect,successfulandsuchthattheywillbekeentoreturn.作为一家国际标准的高品质酒店，北京诺富特海润酒店将为客人提供最高水准的服务质量以满足客人的需求。酒店的所有客人都应受到贵宾礼遇。只有这样，他们在酒店与我们一起度过的时光才会是完美的，也只有这样，他们才会乐于再次光临我们的酒店。Itrustthatyouwilltakeyourplaceinourgroupandsettleintobecomeanactive,efficientandproductivememberoftheteam.我相信，您在我们的集团中会找到自己的位置并且一定会成为我们这支队伍中有着积极、高效和创造精神的一员。ThisEmployeeHandbookhasbeenpreparedtohelpyousettleintoanewenvironmentandinformyouofthebenefitsandopportunitiesavailable.Italsooutlinestheruleswehavedeveloped,inorderforustoworkwelltogetheratNOVOTELBEIJINGWEST,thusachievingouraimsfromtheverybeginning.为了使您能够适应工作环境，了解和掌握您在本酒店工作所能得到的各种待遇和发展机遇，更好地为北京诺富特海润酒店努力工作，我们特地为您编写了本《员工手册》，希望您能充分理解和认识我们的工作目标，认真遵守我们的各项工作规定和条例。GOODTHINKINGGeneralManager总经理CHAPTER1第一章INTRODUCTIONOFACCORSA&ACCORASIAPACIFIC(AAPC)雅高集团简介和雅高亚太集团简介INTRODUCTIONOFACCORSA雅高集团简介NOVOTELBEIJINGWESTispartoftheFrenchbasedAccorGroup,theworld'slargesthotel,catering,restaurantandtourismcorporationemployingover125,000peoplein135countries.北京诺富特海润酒店是全球最大的酒店、宴会、餐饮和旅游业公司－法国雅高集团管理的一部分。雅高集团在135个国家雇佣超过125，000名员工。Accor'scorebusinessisthemanagementofhotelsanditiscurrentlythelargesthotelmanagementgroupintheworldoperating3300hotels(representing300,000rooms)withahotelchainineverycategoryofthemarketfromluxurytobudgetaccommodation.雅高的核心业务是饭店管理，现在是世界上最大的饭店管理集团，她以连锁的方式在全球经营3300家酒店(拥有30万间客房)，雅高涵盖了全部的饭店类型，种类从豪华型到经济型。Accor'shotelbrandsinclude:Sofitel,Novotel,Mercure,Ibis,Motel6andFormule1.雅高的饭店品牌包括：Sofitel,Novotel,Mercure,Ibis,Motel6andFormule1。Originallyahotelcompany,Accorhasdiversifieditsoperationsintorestaurantsandcatering,travelagencies,servicevouchersandrailwaypassengeraccommodationandcatering.从一个饭店管理公司开始，雅高已将她的业务领域拓展到餐厅、宴会、旅行社、餐券服务和火车旅客住宿、餐饮等方面。INTRODUCTIONOFACCORASIAPACIFIC(AAPC)雅高亚太集团简介Thecompanycommencedoperationsin1988inBangkok,withthefirsthotelinAustraliaopeningthreeyearslaterin1991.公司于一九八八年在曼谷开始运作，三年后即一九九一年第一家饭店在澳大利亚开业。AccorAsiaPacifichastheexclusiverighttousethehotelbrandnamesoftheAccorgroup.TheyareSofitel(deluxe),Novotel(firstclass),Mercure(amulti-tieredmid-marketbrand),Ibis(economyclass)andFormule1(budget).雅高亚太集团享有使用雅高集团饭店品牌名称的专利。这些品牌是：Sofitel(豪华型)，Novotel(高级型),Mercure(中级型),Ibis(经济型),Formule1(普通型)。Inlittlemorethansevenyears,AccorAsiaPacific(AAPC),Accor’swhollyownedsubsidiaryinAsia,hasestablisheditselfasthelargestandmostdynamichotelgroupintheAsiaPacificregion.雅高亚太集团系雅高集团在亚洲全资拥有的子公司，仅在七余年内已成为亚太地区最大的及最有活力的饭店管理集团。Boastingover140hotelsandover28,000hotelrooms,AAPChotelscannowbefoundin15countriesin–Australia,NewCaledonia,China,Korea,Phili-ppines,Indonesia,Sigapore,Malaysia,Thailand,Vietnam,Cambodia,Laos,Myanmar,IndiaandJapan.拥有超过140家饭店和超过28，000间客房，现在雅高亚太集团的饭店在亚太地区的15个国家随处可见——澳大利亚、新西兰、新喀里多尼亚、中国、韩国、菲律宾、印度尼西亚、新加坡、马来西亚、泰国、越南、柬埔寨、老挝、缅甸和日本。Afurther50hotelsand12,000roomsarecommittedorunderconstruction.withthecompanyontargettoincreasetosome200hotelsbytheendof2002.CurrenlytwothirdsofAAPC'shotelsareinAsiaandonethirdinAustralia.InChina.公司的目标是在2002年底前吸收已达成意向和另外正在建设中的拥有一万二千间客房的五十家饭店，使集团饭店总数发展到二百家左右。目前雅高亚太集团三分之二的饭店分布在亚洲，另有三分之一在澳大利亚。Therapidlygrowingportfolioofhotelsiscomplementedbyaninternationalsales&marketingandAccorreservationsnetworkservices.饭店迅速增长的业务量是由一个国际性的销售、市场推广和雅高预订网络服务所带动。INTRODUCTIONOFNOVOTEL诺富特简介Novotel,GoodThinking诺富特，最佳选择Novotel,WelcomeHome诺富特，欢迎您330hotelsandresortsequaling52.000roomsin54countrieswithrestaurantsopenfrom6amtomidnight,meetingandconferencerooms,swimmingpools,carparking.Everydaymorethan40.000peoplearoundtheworldchooseNovotelforitswiderangeoflocation,thestaff'swarmwelcome,atmosphereanddecor,freeaccommodationforuptotwochildren(under16)sharingtheirparent'sroom,thereputationofthebuffetbreakfast,thequality,thecomfortandspaciousnessoftherooms,theAccorCard,theAdvantagePluscardetcetera分布在54个国家，拥有52000间房间的330家饭店和度假村，从早上6∶00至午夜提供餐饮，各种会议，游泳池，停车场等服务。每天40000多人选择诺富特是由于它的饭店遍及世界各地，服务热情友好，环境舒适，装饰美观，与父母同住的(最多)两位16岁以下儿童可享受免费住宿服务的优惠待遇。信誉极高的自助早餐，高质量，舒适和宽敞的客房，方便的ACCOR卡以及其它各种优惠卡。TheNovotelSpirit诺富特精神Awarmatmosphereafriendlysmile,attentivetouchesarelaxedbar,wearealwaysatyourservice伴随着温馨的气氛，友好的微笑，殷切的关怀，轻松的环境，我们随时为您服务。Fromyourarrivaltoyourdeparture,atNovotelwedoourutmosttoseethatyoufeelhome.在诺富特，从您的光临直到您的离店，我们会尽最大努力使您感到宾至如归。It'sapartofourphilosophy.这是我们服务理念的一部分。Theroom:客房Whetheryouaretravelingaloneorwithyourfamily,ourroomsdecoratedinwarmcolorsofferafull24m2oflivingspaceAcorridorwithcloset,largebed,sittingarea,colorTV,minibar,AC,androomforcomfortablestay.不管您是单独旅游还是同您的家人一起旅游，我们都将为您提供24平方米的装饰温馨舒适的客房(包括带壁橱的走廊、大床、会客区、彩色电视机、小酒巴、空调)。Forthebusinesstraveler,deskwithcomputeroutletandIDD对于商务旅游者，我们提供带电脑输出端口的电脑桌以及长途电话。Thebathroom:浴室Warmandappealingcolorsformorecomfort.Washbasin,bathwithshower,largetowel.TheNovotelbathroomofferstheidealambiencetorelaxandre-energize.温暖和吸引人的颜色使您更感舒适。面盆，带淋浴的浴室，大毛巾，诺富特的浴室为您提供一个放松和重新恢复体力的环境。Therestaurant:餐厅Anytimeistherighttimeforanenjoyablepause.From6∶00to24∶00Tostartyourday,nothinglikeatemptingbuffetbreakfasttoawakenyourappetite!无论何时都是令您做一个愉快的短暂停留的最好时机。从6∶00—24∶00当您开始新的一天，没有什么能象您品尝美味自助早餐而唤起您的食欲那样，使您一天感到轻松愉快。TheBar酒吧Quietlaughter,softmusic,thepleasantsoundoftinklingglass…attheNovotelbaryoucanunwindinawarmfriendlyatmosphere.闲适的笑声，轻柔的音乐，碰杯时的快乐的响声……在诺富特酒吧，您可以在温馨友好的环境中放松心情。Meetings:会议室Novotelofferslargemodularmeetingroomsequippedwiththelatesttechnology.Youcanconcentrateonyourspeechwhilewetakecareoftherest.诺富特为您提供装备先进科技设备的大型标准会议室。Receptions:招待会Wedding,themeevenings,anniversaries,cocktailsparties,Novotelorganizesallyourreceptionstoperfectionsandprovideshotelroomforeveryone.众多的主题晚会，周年庆典，鸡尾酒会，诺富特为您安排所有您所要求的招待会并且为与会者提供饭店房间。INTRODUCTIONOFNOVOTELBEIJINGWEST北京诺富特海润酒店简介LOCATION位置NovotelBeijingWestwillbethefirstAccorhoteltoopeninBeijingwithbrandnewstandards.Scheduledtoopenitsdoorsinearly2008,NovotelBeijingWestislocatedintheheartofBeijing’s“siliconvalley”inZhongguancunandboaststhelatestgenerationof318designerrooms,including228spacious duplexLOFT rooms &suites.OtherhighlightsaretheNovotelsignatureshow-kitchenrestaurant“TheSquare”,M3cocktailbarandaspectacularpanoramicindoorpool.NovotelBeijingWest’sstrategiclocationisalsoonlyafewminutesawayfromthe2008OlympicParkandtomorethanadozenmajorUniversities,whilethesubwaystationisatthehotel’sdoorstep.北京诺富特海润酒店是法国雅高集团在北京开业的第一家新品牌标准酒店，预定于2008年年初开业，酒店位于北京硅谷核心区域”中关村”，拥有318套最新式客房，其中包括228套宽大的复式阁楼型套房。此外，北京诺富特海润酒店还拥有别具一格的展台式餐厅”TheSquare”，M3鸡尾酒吧，以及引人入胜的室内游泳池，您可在游泳池里俯瞰酒店全景.2008奥林匹克公园和十几家重点大学分布在酒店四周，您只需花几分钟便可抵达。酒店地处交通便利地带，地铁站就位于酒店正门附近。DestinationattractionsBeijingiswelcomingin2008theXXIXSummerOlympiads.TheForbiddenCity,TheGreatWall,TheSummerPalaceandmuchmore.周边景点北京即将迎来第29届2008年夏季奥林匹克运动会故宫，长城，颐和园等景点。ManagementNovotelBeijingWestismanagedbyAccor.AccoristhelargestandfastestgrowinghotelgroupintheAsiaPacificregion,with51hotelsand15175roomsinChinain26citiesandover4,000hotelsworldwide.Chinahaspresently11hotelswhichareNovotel.酒店管理：北京诺富特海润酒店是由法国雅高集团统一管理的酒店。法国雅高集团是亚太地区最大，发展最快及逐步壮大的酒店集团，雅高集团在中国26个城市已开设51家酒店，共15175套客房，世界各地多有4000多家雅高酒店。中国地区现有11家诺富特酒店。Highlights——KeyFeaturesTrend-settingrestaurantsandbarsAllpublicareasenjoywirelessaccesstohighspeedinternetAllroomsandsuitesenjoyaccesstobroadbandinternet.IDDinallroomsandsuites24hourin-roomdiningTravelandtourdeskLimousineservice24hourConciergeDesk突出特色时尚新潮的餐厅和酒吧随时随地冲浪无线高速互联网所有房间和套房均接入宽带网络每间房均可直拨国际长途电话提供24小时房内用餐旅游出行咨询服务台机场及车站接送服务24小时礼宾服务Guestroomsandsuite318designerrooms,including228spacious duplexLOFT rooms &suites.LoftroomsaresplitlevelroomwithcomfortableloungeareadownstairsandachoiceofKingbedor2Singlebedsupstairs.Spaciousandairywith2largescreenLCDTV'sandseparaterainforestshoweronlowerlevel.VGAconnectionpointtoLCDscreensatbedsideandworkingdesk.Complimentarybroadbandinternetaccess.TheLoftPremierareabove50squaremetersspaceofluxuryanddisplayaviewtowardstheSummerPalacehills客房及套房酒店拥有318套精心设计的套房，包括228间宽敞的复式阁楼型套房。阁楼型客房分为上下两层，下层是舒适的休憩区，上层是卧室区，有大床或两张单人床供您挑选。房间宽大且通风良好。客房还配备两台大屏幕液晶电视及独立的浴室。床边及工作台旁配备VGA接口，可连接液晶显示器。房内有免费的宽带网络，布置豪华，面积大约为五十多平方米，并与颐和园附近的山峦遥遥相望。ExecutiveFloorsGorgeoussplitlevelsuiteswithExecutiveamenitiesandservicethatincludesprivatecheck-inanda180squaremeterloungewithaconferenceboardroom,computerstationsandcomplimentarywi-fiinallareas,includingguestrooms.Healthybreakfastandall-dayrefreshmentswith"happyhours"areservedwithourcompliments.行政楼层套房布置豪华，分为上下两层，房内用品齐全，服务周详。客人可享受特别入住登记服务。行政楼层休息区面积为180平方米。在行政楼层还有会议室及电脑站。您可在所有区域（包括客房）享受免费无线上网服务。行政楼层提供健康早餐，全天候提供”happyhours”式点心服务。RestaurantandBars"TheSquare"istheNovotelsignaturerestaurantwiththeshow-kitchenconceptandfreshelements.Twoprivatediningroomsavailable.Servingbreakfast,lunchanddinnerbuffets"freshlyprepared".M3Martinis,Music&More-Greatcocktailswithtrendydrinksandmusic.Cozyandairywithdaylight,idealplaceforbusinessappointmentsduringthedayandtounwindintheevenings.餐厅和酒吧“TheSquare”是诺富特集展示厨房概念和各种新鲜元素于一身的标志性餐厅。餐厅内有两个包间，客人可在包间内享用新出炉的自助早、午、晚餐。M3-马提尼酒，音乐等。酒吧提供优质鸡尾酒，流行音乐和广受欢迎的饮品，酒吧内温暖舒适，通风、采光良好，无论白天还是夜晚，都是您进行商务会谈的绝佳之地。Banquets,MeetingsandConferencesThePentiumroomlocatedonlevel3witheasyaccessfromhotelliftsandstaircasewilltakeupto230personsinclassroomstyle.Ithas4pillarsinthecenterwithstageandscreen.Build-inLCD'sandbroadbandaccessandWI-FI,while7multipurposemeetingroomsareperfecttowelcomesmalltomid-sizefunctionsandconferences.Totalbanquetfacilitiesspaceis1000sqm.宴会，集会及会议Pentium式的会议室位于酒店3层，可容纳230人，您可乘坐电梯或走楼梯直接抵达。会议室提供讲台及银幕，四根支柱位于会议室中心。会议室内配备液晶显示器、宽带接入及无线保真通讯。7间多功能会议室是您召开小型或中型会议的绝佳选择。宴会厅面积为1000平方米。RecreationfacilitiesIncludesastunningrooftoppanoramicswimmingpoolwithaspectacularviewontheSummerPalace,alargefitnesscenter,aspa,aJacuzziandasaunaroom.Only10minutesdrivingourguestcanenjoygolfcourses.娱乐设施酒店顶层的全景室内游泳池令人眩目，您可在泳池里尽情欣赏颐和园的美景。酒店拥有宽大的健身中心，水疗中心，按摩浴室及桑拿室。仅需驱车10分钟，您便可尽情体验高尔夫之乐。CHAPTER2第二章PROFESSIONALISMATALLLEVELS雅高集团饭店管理的全方位职业化表现THEACCORVALUES雅高品质PROFESSIONALISMATALLLEVELS雅高集团饭店管理的全方位职业化表现StaffskillsandprofessionalismatalllevelsareparamounttothesuccessofAccor.全方位的职业化表现是雅高成功的重要因素。Thegrouphasdistinctcultureandmanagementstylebasedonstrongmotivation,professionalism,progressiveviewsandaninternationaloutlook.注重激励机制、专业化、卓有远见的思维和开阔的视野是雅高企业文化和企业管理独具一格的基石。Decentralizedmanagement,sharedresponsibilityandaninnovativemanagementpolicycharacterizethegroup'sapproach.Accor'spolicyistohirethebestpeopleandprovidethemwithampleopportunityforcareeradvancement.层次管理、各尽其责、不断创造是雅高集团管理特色表现的核心。聘用高品质、高品味的员工队伍，提供和创造充分的职业发展机遇是雅高集团用工 管理制度 档案管理制度下载食品安全管理制度下载三类维修管理制度下载财务管理制度免费下载安全设施管理制度下载 的方针。INACCOR，WEBUILDSMILES.在雅高，我们以诚挚的服务和微笑，营造出客人们的满意和笑容。THEACCORVALUES雅高品质Responsibility责任感Youarepartofacompanythatcountsonyou,thatrespectsandrewardsyourinitiatives.Youareproudofthisfreedomtoactandtocarryoutwhatitdelegatestoyou.Afreedomandindependencethatarebasedonteamspiritandthedesiretowintogether.您是企业可信赖的一员、您的积极参与企业会给以尊重和回报，您会为能够参与并实现代表您意愿的这种自主权而感到自豪，这是一种建立在合作精神和集体必胜愿望上的独立自主权。Transparency透明度Thismeanskeepingthingsassimpleandaccessibleaspossible.Itmeanshavingasenseoffairnessandjustice,andtheabilitytoactinallconscienceandhonesty.使每件事情尽可能简单而可行，这意味着一种公平、公正意识和在道德和诚实准则下做事的能力。Professionalism职业化Thismeansmakinguseofourabilities,coupledwithanongoingspiritofservice.Itmeanshavingthecertaintyofadvancinganddevelopinginacompanythatlistenstoyouandbelievesinyou.Itincludesrecognizingyourvalueandyourpotentialtodevelop,particularlythroughtraining.在一种积极进取的服务精神下，充分发挥我们的能力。在一个可聆听、可信任你的企业里具有一种进步发展的必然，包括认可你的价值和发展潜力，尤其是通过一定的培训后。InitiativeandInnovation积极参与、不断创新Theabilitytokeepchallengingyourself、toremainopentochange,toconstantlyadapttothecompany'sevolutionandallqualitiesthatenableyoutogoevenfurtherandexpressyourcreativitytothefull.Takingactionalsomeanstakingrisksandthecompanyacknowledgesthatyouareentitledtomakemistakes.一种保持自我挑战、开放、更新、适应企业不断发展的能力及所有进一步展示您创造力的品质。参与意味着冒险，失误是不可避免的，企业鼓励员工不断改善工作。Exemplarity典范Thismeansgivingthebestofyourselfwhendealingwithothersaswellaswhenexercisingyourprofession.Itmeansservingasanexampleandatouchstonetomakethedifferenceatalltimes.当与他人相处时就象从事您的职业一样要展现出完美的自我，时刻作服务的典范和先锋。Trust信任感Thisisamarkofesteemandconsiderationthatisevidencedbyteamsolidarty.humankindness,respectforothers,opennessofspirit.Trustisalsothefeelingofbeingrecognized,listenedtoandunderstood.是一种团结协作、友好善良、尊重他人、心胸开阔所体现的被尊重、重视的象征。信任同时也是一种被承认、被倾听和被理解的感觉。CHAPTER3第三章GENERALTERMSANDCONDITIONSOFEMPLOYMENT北京诺富特海润酒店员工聘用条例3.1RECRUITMENTGUIDELINES员工聘用指南·Anapplicantunder18yearsoldwillnotbeemployedbytheHotel.酒店不聘用任何未满十八周岁之申请者。Employmentcontractmustbesignedbetweenthehotelandthecandidatepriortotheplacementinthejob.Employmentcontractmustbesignedbetweenthehotelandthecandidateonthebasisofmutualagreement.Bothpartiesshallobserveandimplementthetermsandregulationsstipulatedinthecontract.Whenthecontractexpires,itsrenewalorextensionissubjecttothemutualagreementofbothparties.聘用员工须与酒店签订《劳动合同》。酒店(甲方)与所聘员工(乙方)建立劳动关系，须在双方同意的基础上签订劳动合同。劳动合同一经签订即具有法律效力，双方必须履行规定条款。合同期满，所签订合同终止，重新签订或续签合同须双方同意。Anapplicantmuststatethenamesofrelatives,ifany,workingintheHotel.申请者如有任何亲属在本酒店工作，则须告知亲属姓名。Anynewrelativesofthehotelemployeesuchasbrothers,sisters,husbandsorwives,sonsordaughteretc.willnotbeemployedinthesamedepartmentofthehotel.部门不聘用与本部门员工有亲属关系的员工(如兄弟、姐妹、夫妻、父母与子女等关系)。EveryapplicantmustbescreenedbytheDiretorofHumanResourcesorHumanResoureesManager,acceptedbytheHeadofDepartmentandapprovedbytheGeneralManagerpriortoplacementinthejob.Criteriausedinrecruitmentwillbebasedoneducationalqualification,languageability,workingexperienceandattitude.任何申请者只有在通过人力资源总监或人力资源经理和各部门经理面试并得到总经理批准后方可就职。聘用标准将以其受教育程度、语言能力、工作经历及工作态度为基础。TheselectedapplicantmustsubmitthefollowingcredentialstotheHumanResourcesDepartmentwhenreportingonthefirstdayofwork:在就职第一天，受聘之申请者必须向人力资源部提交以下证件：(1)10photographs,fullfacewithouthat(2×2″，8×1″)10张(2张2寸、8张1寸)正面免冠照片。(2)PhotocopyofIdentityCard身份证复印件。(3)PhotocopyofRegistrationCard户籍登记簿复印件。(4)Photocopiesofeducationalcertificatesandtestimonials学历证书复印件。(5)Clearanceletterfrompreviousemployerand/orunemploymentcertificate原所在单位的辞工单或失业证。(6)Photocopyofmarriagecertificateandbirthcertificateofchild/children.结婚证和子女出生证复印件。(7)HealthCertificate(medicalexaminationdonemorethantenmonthsagoisnotvalid)健康体检证书(十个月之内)。(8)Copyofsocialoverallplannedinsuranceandresidentpublicreservefund(ifany).各项社会统筹保险与住房公积金转移手续(如果原已持有)。(9)PensionFundBook(ifalreadyacontributor)养老保险手册(如果原已持有)。3.2PROBATIONPERIOD员工试用期Eachemployeeissubjecttoaprobationaryperiodofnotmorethan6mo