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商场销售英语学习资料

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商场销售英语学习资料EnslishforCustomerService|&PEE.+ffJs-ffiFirstimpressions/H-418Ic.eetingthecustomer/lfr[*,Eiii*:-sayingitwithabdghxefsmileandpolite.aHello./Hi.aHowareyou?/Howdoyoudo?aGoodday,goodmorning,goodaIlemoon,goodevening.alt's$eat(good)toseeyou-/Gladtomeeiyou..I...

商场销售英语学习资料
EnslishforCustomerService|&PEE.+ffJs-ffiFirstimpressions/H-418Ic.eetingthecustomer/lfr[*,Eiii*:-sayingitwithabdghxefsmileandpolite.aHello./Hi.aHowareyou?/Howdoyoudo?aGoodday,goodmorning,goodaIlemoon,goodevening.alt's$eat(good)toseeyou-/Gladtomeeiyou..It'sgreat(good)toseeyouagain-aWelcometoourreslaurant/shop.aHopeyouenjoyyourmeal.2Helpingthecustomer/[,lDIFI&a)recommenditemsofisoneofourpopularitems.b)payattentiontocustomer\need..CanCMay)Ihelpyou?.WlatcanIdofbryou?aIsrhereanlthingIcandoforyou?aCanIgetyouanythjngelse?aI'malwaysatyourservice..Wouldyouliketotryourfarnous(food)?3cashierwork/uthhlrtr.tEa)howtocount.b)receivingandveriEingcashorcredit/charyecardpayments.c)€onectlygivingchangeandissuingreceiprs.d)assistinginattendingtocustomersona"firsicomefirsxserve"basise)up-keepingofcleanlinessatlhecadringpoint/area.aTotalamounrisSGD.TheamountisSGD_..ThatwouldbeSGD_.aHere'syou(cba.nge..Thankyou.aPleasecomeagain.ionev-Countine/t4Itit€Lc€nt:-ti5cent=tr)10cent:-€20cent=fi€50cent:.E€Idollar=-ti/-n10dollar=l-!,t/1-l-20dotlar-:+tA/.+t50dollar=fi*14/f*l100dollar=-ErR/-trie.g.Utecnons//lFl,tE--fa)makesulegivethecleardirectionstocustomer.e.g.whereistheloil€flSGD122.80-On€HundredTwentyTwoDollarandEiShtyCentonlySGD7.28SevenDollarandTwentyEightCentonlySGD115.50-OneHundrcdFifteenDollarandFiftyCentonlySayinggoodbye/€tlja)makesurethecustomerissatisfied.ThankyourcustomerforcomingintoyourOusiness)shoP.Goodbye.Seeyouagain.Goodbyeardthankyoufor€oming.coodbyeandhop€toseeyouagain.Haveaniceday./Hav€agoodtime.Itwasapl€asureseeingyou.iii.11.iv.vi.viii.x,xii.Turnleft.TuInrightGostraight.Infiontof.opposjteofBesideof.Between.Crosstheroad-Passalong.Passby.Passthrough.Dos&Don'ts/H5,-*'Dos/E'l.Alwaysgreetcunomerswithasmile2.Bepolite,ftiendlyandcourteous1()allcustome6andmaintaindignityunderallLSetanexampleofgoodconductandprcfession'lhefiavior4.HaveapositiveattitudeatalltimesWeemPlovedvouforvoupersonaliq'andskills'the.eforeusethemtopromoteyourselfandthecompanvthatvouworkfo'5.Selagoodexampleof!'haivouaresellingYoupersonalappearanceisthcbesl6.Knowtheprodctswellandbewellinformedofanvpromotionsforlhedav7.Bepuncual.Arrivea!workontime.Takeonlvthetimeallowedforbr€aks'8.DevelopserviceabilitiesalongwirhcommonsenseUseractwhenupsellingtocustomers/9.Listenattentivelywh€nothersspeak10.Conplywithrherulesandregulationsestabushedbvth€managementIl-Keepfaithwithyourprofession-DoYoutbestatalltimes12.EnsoretlEtlhereisnocigarettesmellonattireafterwo'kngll.Makesureyouhaveevertthingvounecdi)rvourshiftbeforevous€toutBorrowingiiomothersisabadhabitDon'ts/,-(1,LHoveraroundclientswithoutspeaking10them'2.Notlisteningtoclientsandsmotheringthemwithattentionwhentheywantspace-3.BadmouthingthecomPetition4.Arguingwithcustom€rsor€o-worker'5-Beingtoopushy.6.Badbreath,bodyodorsneezingandcoughingintootberp€ople'sface'7.Eatingchewinggumsandsmokinginthep'esenceofcustomers8.Speakinginaloudandharshvoice9.Discussingpersonalproblemswithcustomers10.Sp[ead;nggossiporusingprofaneofsatcasticlanguageIi.Po.trayabossy,domimeerrngmanner12.Beingtooinquisitiveaboutthecuslomer\pe^onallifell.AnnoyingmannerisNsuchasnailbitingandlipche$ingll.ll.rndphor-lonr.rarror':nd"r'r'mfiorrto'r'orqer'lj.Avoidtouchingnose.rnouthhairoffacelvhilehandlingfoodanddrinks16.Leaveslatlonsduringopentinghoursunlessabsolurel)necessary-inwhichioumu\rensuferh3tthemanagenrentiralvafeofandthatolhe.staftco\e'syouAboutYourselfl.2.3.Wheredoyoulive?g)descriptonofaPlace-Introduceyourselfb)namec)aged)familym€mberse)qualification0workingexpenen€€Whatdidyouhaveforbreakfast?Wlatdidyouhaveforlunch?wllatdidyouhavefordimer?wlaldidyouhaveforsupper?4.WlydoyouwanttoworkinSingapore?5.Yourhobby?h)howyouspendyourfieetime?polite=€ilfifi!courteous=ilk+.:fi!rnaintain=lli#disnity:6Fcicumstances='fFfi;t64conduct=lti!|i-\professional:tillfi!behavior=4tl:positive=trhirl!,fr1+&fr.lvon.ote:E1+,E+happearance=!|li:il.lladvertisemenx=J'+promotion:&4Hpunctual=itsFltact=itt€,fi*paron=fflrrlattentively:iii*fl!,BHH!comply=)4f;lfr/Lregulations=)i[!1lJestablished=Efill€Flprofession:!!L;4flllensure=rftiRcigarette:6ttEattire:,{ti*habit=>lllihover=llF?Ebadmouthing=+LtiYri{ElFcompentron:E?i1introduce=,}rHqualification=fttfiIaml|ymemoers:2(rler{r-rworkingexperience=l-{f49$description=#i5;lt74tum:*Fright=,tii4infiontof=#...iiEibes;de=*llbeween=/t...Zlrrlroad=4F&passby:t;urotaramounr=,tl.41argun::+lLpushy=lrritibadbreath:llRbodyodor=ftEsneezing:tT6rBcoughing-rZrMchewinggum=EI6#*harsh:,lrl4ffleossip:Eiiliprofane=*&fillsarcastic:ifl;{rllfr!portray=#ii5;{:iiFbossy:5ffiS!domineerins='iF,fiifiEfl!inquisitive=il*imannerhms='f*i.ffnailbiting=lElEaFlipchewing:oitH,trconv€rsation=tiavoid:it14,touching=/l{r#operatinghours-l,fFtlliiJabsolutely-,iAfi!,,fi{t6necessaJ:y=lqr47fbreakfast=7€lunch:+&dinner=[4€supper=Hi4hobby=f,1lspend=li5tsgostraight:El€opposite=li'ifilbehind=,HLEIpassalong=iA...iE;iS)JPassfirougn:9lJrIEl!cent=,J'(ftfri',.|v.)2.3.ISocialEtiquette/GroominsinServiceIndustrvHairtidiness:rNocolor.FrihgecannotcoverfaceOralhygiene:rNobadbreathNailcleanliness:.Shofiardclean4.Bodyhy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