How to reply costomer politely。如何委婉的回复客户

Howtoreplycostomerpolitely。如何委婉的回复客户在英语交流中如何委婉的回复客户。我的货在哪里？Where’smystuffConfirmT/NtoCustomer(UPS)Thanksforyouremail.PleasebeinformedthatyouritemhasbeenshippedbyEMSwithtrackingnumberXXXXXXXXXXXX,youcantracealltheshipmentdetailsonwebsite(Incasethetrackingnumberisunavailable,pleasetryitagainlaterbecauseitmaytakeupto48hoursforthedatabasetobeupdated).Hopeyoucouldreceivetheitemsoon.Ifyouhaveanyquestion,pleasedonothesitatetocontactus.SendbyStandAirMailThanksforyouremail.PleasebeinformedthatyouritemhasbeensentoutfromHongKongbystandardHongKongPostAir-mailonDATEtothefollowingaddress:IamafraidtherewillbenotrackingnumberforthestandardAirMailservice.Generally,theitemmighttake7-15businessdaystobedeliveredtoyou.However,pleasenotethattherewillbeaslightdelayduetovariationofpostalserviceindifferentareas,someareasmaytakealittlebitlonger.Yourpatienceinwaitingforthisitemwouldbemuchappreciated.Hopeyoucouldreceivetheitemsoon.Ifyouhaveanyquestion,pleasedonothesitatetocontactus.SendbyRegisterAirMailThanksforyouremail.PleasebeinformedthatyouritemhasbeenshippedbyHongKongPostAirmailwithtrackingnumberXXXXXXXXXXXXonDATEtothefollowingaddress:Youcantracethedeliveryhistoryonwebsitewww.hongkongpost.com.(Incasethetrackingnumberisunavailable,pleasetryitagainlaterbecauseitmaytakeupto48hoursforthedatabasetobeupdated).Hopeyoucanreceivetheitemsoon.Over20days,askcustomertowaitWearesorrytohearthatyoustillhaven'treceivedyouritem.However,IcanconfirmthatyouritemhasbeensentoutfromHongKongbystandardHongKongPostAir-mailonDATEtothefollowingaddress:IamafraidtherewillbenotrackingnumberforthestandardAirMailservice.Generally,theitemmighttake7-15businessdaystobedeliveredtoyou.However,pleasetakenotethattherewillbeaslightdelaybecauseofyourlocalcustominspectionorabadweathercondition.It'sbeenourexperiencethatthemajorityoflatepackagesdoeventuallyarrive.Therefore,wouldyoupleasewaitforanothercoupleofdays?Webelieveyoucanexpecttheitemsoon.Yourpatienceinwaitingforthisitemwouldbemuchappreciated.Ifyoustilldidnotgetanythingbytheendoftheweek,pleasejustletusknowbyreplyingtothisemail,sowecaninvestigateandtakeappropriateactions.Andasatisfactorysolutionwillbeofferedtoyou.ShippingtimeWestriveourbesttoprovideyouthemostreliable&affordablewayofshippingservice.Butsometimesinternationaldeliveryishighlydependedonthecouriercompanyandlocalcustoms/duties.Ifyoudonotreceiveyouritemontime,pleasecontactusimmediatelyforfurtherassistance.ThankyouforyourunderstandingLostCaseLostWearesosorrytohearthatyoustillhaven’treceivedyourorderyetaswesentoutonDATEtothefollowingaddress:ADDRESSIamafraidyouritemhasbeenlostduringdelivery.Pleasebeinformedthatwecouldarrangetosendareplacementtoyouimmediately.Itmighttakeanother7-15businessdays,pleasekindlyadviseifthatwouldbeokwithyouandpleasedoubleconfirmyourshippingaddressagain.Alternatively,wecouldrefundthepaymenttoyouifyouprefer.Pleasekindlyadvise.Wereallydonotwanttogiveyouabadbuyingexperienceevenwhentheshippingisoutofourcontrol.Yourunderstandingwouldbemuchappreciated.Weapologizefortheinconveniencecaused.NoStockTemplateMakeanexcuse-damaged,noestimatetimeThanksforpurchasingfromus.However,weareverysorrytoinformyouthatwhenwewerepreparingtoshiptheordertoyou,wefoundthatthelastfewpiecesinstockaredamagedandnotsuitableforsale.Aftercontactingoursupplierurgently,theyinformedusthattheyareunabletoprovideanestimatetimeastowhentheitemwillbeavailableagain.Inthismatterwewouldliketofullyrefundthepaymenttoyoudirectly.Wehopethatwouldbeokwithyoualso.Weapologizefortheinconveniencecaused.Makeanexcuse-damaged,availablewithin3-5daysThanksforpurchasingfromus.However,weareverysorrytoinformyouthatwhenwewerepreparingtoshiptheordertoyou,wefoundthatthelastfewpiecesinstockaredamagedandnotsuitableforsale.Aftercontactingoursupplierurgently,theypromisedustooffernewsupplyandinformedthatreplenishmentwillbeavailablebyETA.Therefore,pleasenotethatyouritemwillbedelayedforXXXdays.Yourunderstandingisappreciated.Weapologizeforthedelay.OneweeklaterstilldidnotsendoutbecauseofnostockWearesorrytohearthatyoustillhaven'treceivedyouritem.IamafraidyouritemhasbeenlostduringthedeliveryaswehaveshippedyourorderonDATE.Wewouldliketoarrangetosendareplacementtoyou,however,itcomestoourattentionthattheitemsrunsoutofstockthesedays,andoursupplierunabletoprovideanestimatetimewhentheitemwillbeavailableagain.Inthismatter,wewouldliketofullyrefundthepaymenttoyoudirectly.Wehopethatwouldbeokwithyoualso,pleasekindlyadvise.Weapologizefortheinconveniencecaused.SentoutaboutoneweeklaterWearesorrytohearthatyoustillhaven'treceivedyouritem.Weareregrettoinformyouthatyouritemhasbeenreturnedtouswithoutanyconfirmedreasonafterwesentout7dayslater.Therefore,wearegoingtosendareplacementtoyouagain.Iamafraidthatwouldbethereasonwhyyourorderhasbeendelayed.Yourunderstandinginthisissuewouldbemuchappreciated.PleasebeinformedthatyouritemhasbeenshippedagainbyHongkongPostairmailonDATE.Youcanexpectitinthenext3-8businessdays.Pleaseacceptourapologyforthedelayeddelivery.OtherAfterSalesInformusneedtopaylaterThankyouforyourupdatedinformation.WewillholdoneitemforyouuntilyousortoutthePayPalissue.Youritemwillbesentoutpromptlyonceyourpaymenthasbeenreceived.Hopeyoucansolvetheproblemsoon.CarelesslistingonauctionpageAfterdoubleconfirmwithoursupplierandpurchasingdepartment,weareverysorrytosaythatwehavemadeamistakeonthelisting.Wewillcorrectitrightaway,andthanksalotfordrawingthisintoourattention.Inthismatter,wewillfullrefundthepaymenttoyou.PleasecheckyourPayPalaccountinthenexttwobusinessdays.Pleaseacceptoursincereapologizeforthemistake.MissingitemsWearesorryformissingtheitemtoyou.Wouldyoupleasetakeapictureoftheitemyoureceived?Thenwewillknowwhatexactlymissedinthispackage.Pleasesendthepicturetothefollowingemailaddress:XXXXXXXX.Andyoucanrestassuredwe'lllookintotheissue.Themissingitemwillbesenttoyouimmediatelyonceweconfirmtheissue.Weapologizefortheinconveniencecaused.WrongitemsendWearesorrytohearabouttheunfortunatesituation.Wouldyoupleasetakeapictureoftheitemyoureceived?AndpleasechecktheorderIDontheenvelop,doesitsayDS-556onit??Pleasesendthepicturetothefollowingemailaddress:XXXXXXXX.Andyoucanrestassuredwe'lllookintotheissue.Acorrectitemwillbesenttoyouimmediatelyonceweconfirmthecase.Weapologizeforourshipmentdepartment’scarelessmistake.DamageditemreceivedWearesorrytohearabouttheunfortunatesituation.Wouldyoupleasetakeapictureofthecrackontheitem?Wearegoingtomakearecordonoursystem.Hopeyouunderstand.Pleasesendthepicturetothefollowingemailaddress:XXXXXXXXXXOnceweconfirmthatyoureceivedadamageditem,abrandnewreplacementwillbesenttoyouimmediately.Askinmoredetailaboutitemdoesn’tworkWearesorrytohearabouttheunfortunatesituation.However,wouldyoupleasetellusinmoredetailaboutthatitemdoesnotwork?Doestheindicatorlightup/Doestheplugfitinto..?Pleaseunderstandwearegoingtoclarifytheproblemfirstbeforeofferingapropersolution.Pleasedon'tworry.Youcanrestassuredwe'lllookintotheissue.Lookingforwardtohearingfromyousoon.ConfirmdefectiveitemWearesorrytohearabouttheunfortunatesituation.IamafraidthatwouldbeamanufacturingdefectandIwillreportthistoourproductdepartment.Pleasebeinformedthatabrandnewreplacementwillbesenttoyoutodayandyoucanexpecttheiteminthenext7-15bussinessdays.Weapologizeagainfortheinconveniencecaused.FeedbackAskremovenegative/neutralfeedback,fordelayeddeliveryWearesosorrytoreceiveyournegativefeedback.Pleaseacceptoursincereapologiesforthedelayeddelivery.Wereallydonotwanttogiveyouabadbuyingexperienceevenwhentheshippingisoutofourcontrol.Icanconfirmthatyouritemwasshippedpromptlyonceyourpaymentwasreceived.However,Iamafraidtherewillbesomedelaysbecauseofyourlocalcustominspectionorthepublicholidays.Yourunderstandingwouldbemuchappreciated.Itseemsthoseunexpectedthingsarebeyondourcontrol.Theonlythingwecandoistryingourbesttoimproveandtoofferasatisfactorysolutiontoyou.Inthismatter,wewouldliketorefundXXUSDascompensationforthedelayedshippingtime.Pleasekindlyadviseifthatwouldbeacceptableforyou.Sinceyourfeedbackisveryimportanttoourbusiness'sdevelopment,wegreatlyappreciateifyoucouldreviseyourcommenttoapositiveoneafterwe'vesolvedtheproblem.Weapologizeagainforalltheinconveniencecausedforyou.Pleasefeelfreetogetbacktomeandpleasedoletusknowifyouhaveanyfurtherinquiries.Wewilltakeeveryactionpossibletokeepyouhappyandsatisfied.Lookingforwardtohearingfromyou.Askremovenegative/neutralfeedback,forqualityproblemWearesosorrytoreceiveyournegativefeedback.Pleaseacceptoursincereapologiesforthefaultyitemyoureceived.Iamafraidthedefectiveitemwascausedduringtransitbecausewecanconfirmthatalltheitemshavebeentestedbeforeusshipping.Yourunderstandingwouldbemuchappreciated.However,ifyoucouldcontactusinadvancebeforeyouleavenegativefeedback,thatwouldbemostgratefulandwecouldsolvetheproblemquickly.Anyway,inordertomakecompensationforthefaultyitem,wewouldliketofullyrefundyourpaymentorarrangetosendareplacementtoyouwithoutreturninganything.Pleasekindlyadvise.Meanwhile,wesincerelyhopethatyoucouldreviseyourfeedbacktoapositiveoneafterwe'vesolvedtheproblemsinceyourfeedbackisveryimportanttoourbusiness'sdevelopment.Onceagain,weapologizeagainforalltheinconveniencecausedforyou.Pleasefeelfreetogetbacktomeandpleasedoletusknowifyouhaveanyfurtherinquiries.Wewilltakeeveryactionpossibletokeepyouhappyandsatisfied.Lookingforwardtohearingfromyou.Sendrevisionnegative/neutralfeedbackrequestPleasebeinformedthatthemoneyhasbeenrefundedtoyourPayPalaccountalready.AndtheFeedbackrevisionrequesthasbeensenttoyouthrougheBay,pleaserespondtorevisethefeedbacktopositive.Thanksalotforyourkindcooperation.RemindcustomertoleavepositivefeedbackHopeyouenjoybuyingfromusandwelookforwardtoservingyouagain.Sinceyourfeedbackisveryimportanttoourbusiness'sdevelopment,ifyoucouldleavepositivefeedbackwithfour5-starsasDSR(DetailedSellerRating)tousbasedonyoursatisfactionwithourcommodityandservice,thatwouldbegreatlyappreciated.Yourrecognitionisourmotivationinimprovingourserviceforeachcustomer.Wealreadyleftpositivefeedbackforyou.Hopeyouwilldothesameforus.ReceivedpositivefeedbackThanksalotforyourpositivecomment.Yourencouragementwillkeepusmovingforward.Wesincerelyhopethatwe’llhavemorechancestoserveyou.Thanksagainforyourbusiness.ModifyGotinformationofupdateaddressThanksforkeepingusupdated.Iwouldconfirmthatyouritemwillbesenttoyourcorrectaddressasbelow:Yourorderisbeingprocessednow,anditmighttake7-15businessdaystobedeliveredtoyou.Hopeyoucanreceiveitsoon.CancelorderWearesorrytohearthatyouaregoingtocancelthisorder.CancelationrequestofthisorderwillbesenttoyouviaeBay,pleaserespondwith"agree".Thuswe'dthenbebothreleasedfromresponsibilityofcompletingthetransaction.Bytheway,sinceyourfeedbackisveryimportanttoourbusiness'sdevelopment,ifyoucouldtakeoneminutetoleavepositivefeedbackwithfour5-starsasDSR(DetailedSellerRating)tousthatwouldbemuchappreciated.OpenunpaiddisputeautomaticallyThanksforyouremail.Itisokforustowaitforyourpaymentandwewillclosetheunpaidcaseonceyourpaymenthasbeenreceived.WeconfiguredoursystemtoopenanunpaiditemcaseoneBayautomaticallyifpaymentisnotconfirmedwithin7days.ThisisNOTaccusingbuyer,butaneBayrecommendedwayformutualcommunication.Itwon'tgivebuyerabadrecordeitherifpaymentisreceivedlater.PaymentissueDidn’treceivepayment,askforpaymentdetailThankyouforyouremail.However,itcomestoourattentionthatwedidnotreceiveyourpaymentyet,Iamafraidthatwouldbethereasonwhywedidnotshipyouritem.Wouldyoupleaseadvise/confirmmoredetailsofyourpayment?Andifyoucouldforwardusthescreenshotofyourpayment(intheformofJPEG)viaemailitwouldbehelpful.Sendmoneyrequest跳转至：导航、搜索Thanksforyouremail.PleasebeinformedthatamoneyrequesthasbeensenttoyouthroughPayPalasyourequested,pleasefollowthestepsandpaytheredirectly.Youritemwillbesentoutpromptlyonceyourpaymenthasbeenreceived.PendingeChequeThanksforyouremail.However,pleasebeinformedthatthepaymentwehavereceivedfromyouisaPendingeCheckPayment.ECheckPaymentsremain"Un-cleared"untilthefundshaveclearedfromthesender'saccount,whichusuallytakeseveralbusinessdays.IamafraidwewillnotshipituntilthefundshaveclearedintoourPayPalaccount.BothofuswillbenotifiedbyPayPalwhenthefundshaveclearedintoourPayPalbalance.Ifyouarenotwillingtowait,pleasecancelthependingpaymentandpayusagainviainstantpayment.FullrefundPleasebeinformedthatyourpaymentwillbefullyrefundedtoyourPayPalaccountinthenexttwobusinessdays.Onceagain,wearesorryforallthisinconveniencecaused.PartialrefundPleasebeinformedthattheXXUSDwillberefundedtoyourPayPalaccountinthenexttwobusinessdays.Onceagain,wearesorryforallthisinconveniencecaused.Whatis“PaymentonHold”Iwouldliketoletyouknowthe“PaymentOnHold”statusmeansthemoneyisbeingheldtemporarilybyPayPalbecauseyoumayhavefiledadisputeorPayPalisreviewingthetransaction.SometimesPayPalneedstoconfirmthesourceofthefundsforthepaymenttomakesurethatthefundsinquestionarelegitimate.Thisisdoneforthesecurityofbuyersandsellers.Whenatemporaryholdisplacedonapayment,thefundsarenotavailabletothesenderortherecipient.Oncethepaymenthasbeenreviewedandisfoundtobelegitimate,thetemporaryholdwillbereleased.Ifadisputeorclaimhasbeenfiledonthepayment,thefundswillbehelduntiladecisionhasbeenmade.PayPaldisputefollowupItemNotReceivedDispute,withinonemonthPleasebeinformedthattheitemhasbeenshippedon(DATE)tothefollowingaddress:ADDRESSBasedontheshippingmethodyouselected,weclearlystatedthattheitemwillbesentfromHongKongbystandardAirMailwithouttrackingnumberandthedeliverytimewouldbe7-15BUSINESSdays,sopleasetakenotethatyourdeliverytimeisstillwithinthetimeframe.Youshouldexpecttheitemverysoon,yourpatienceinwaitingforanothercoupleofdayswouldbemuchappreciated.Meanwhile,pleasedonotleaveanyneutral/negativefeedbackwhilewearetryingourbesttosolvethisissueinafriendlyway.Pleasetakenotethatwearearesponsibleandagoodreputationseller.BestregardsItemNotReceivedDispute,overonemonthWearesosorrytohearthatyoudidnotreceiveyouritemyetbecauseweshippeditouton(DATE).Iamafraidyouritemhasbeenlostduringdeliveryasitreallyhastakenalongtime.Pleasedoublecheckwhethertheaddressbelowisyourcorrectshippingaddress:ADDRESSPleasebeinformedthatwecouldarrangetosendareplacementtoyouimmediately.Alternatively,wealsocouldrefundthepaymenttoyouifyouprefer.Pleasekindlyadvise.However,ifyouwouldlikeustore-shiptheitem,IamafraidyoushouldclosethePayPaldisputeinadvance.Yourcooperationwouldbemostgrateful.Wereallydonotwanttogiveyouabadbuyingexperienceevenwhentheshippingisoutofourcontrol.Yourunderstandingwouldbemuchappreciated.Note:ThereasontoaskthecustomertoclosethisdisputeinadvanceistoavoidthebuyerescalatingthisdisputetoaClaim.IftheDisputeescalatestoaClaimwithoutatrackingnumber,thenPayPalwillreversethepaymenttothebuyer.Itwouldbebettertofullyrefundthecustomerifthecustomerdoesnotagreetoclosethedispute.PleasebetakenotethatiftheDisputehasbeenescalatedtoaClaim,pleasedonotre-shiptheitemtothecustomer.ItemNotReceivedDispute,withinonemonthescalatetoClaimTheeBayer(buyeruserID)paidfortheitem(itemnumber)on(DATE),andweshippedtheitempromptlyfromHongKongviaStandardAirMail.Theitemhasbeenshippedtothefollowingaddresswhichthecustomerprovidedwhenhecheckedouttheorder:ADDRESSWeclearlystatedonoureBaylisting,itmighttake7-15businessdaystodelivertothecustomer.However,therecouldbeaslightdelaybecauseofthecustomer’slocalpostoffice.Furthermore,theshippingmethodwithouttrackingnumberwasselectedbythecustomer.Pleaseinformthecustomerthathisdeliverytimeisstillwithinthetime-frame,andwewouldappreciateitifhecouldclosetheClaim.Meanwhile,wewillcontactthecustomertotrytosolvetheproblemassoonaspossible.Bestregards,Note:Hereisanothertipforyouwhensubmittingtheinformation.ItwillbebetterifyousubmittheinformationatThirdRequestforInformationAboutBuyerComplaint:CaseID#(PPcaseID),becauseifthereisnotrackingnumber,PayPalwillreturnthemoneytothebuyerverysoon.(WehavetendaystorespondtoitafterthecustomerescalatestoaClaim)ItemNotReceivedDispute,overonemonthupgradetoClaimRefunddirectlyandemailtocustomer.Wearesorryforthedelayeddelivery,Iamafraidtheitemhasbeenlostbythecarrierduringdelivery.Inordertoavoidfurtherdelay,wewouldliketofullyrefundthepaymenttoyoudirectly.Wereallydonotwanttogiveyouabadbuyingexperienceevenwhentheshippingisoutofourcontrol.Yourunderstandingwouldbemuchappreciated.SignificantlyNotasDescribedDisputeThereisnouniquetemplateforthisissuebecausetherearemanydifferentkindsofproducts.Ifwecouldconfirmthattheitemwasaqualityproblem,normally,Iwillhandlethisdisputeinthefollowingway:1.<5USD,refundpaymentdirectly2.5-10USD,askcustomertoclosethedisputeinadvance,andthenarrangetore-ship.3.>10USD,askcustomertoreturntheitemandre-shipUnderthethirdcircumstance,normally,thecustomerwillescalatethedisputetoaClaim.Thentherewouldbeanoptionforyou:Issuethebuyerafullrefund.Thebuyermustreturntheitemtous.PayPalwillaskthecustomertoreturntheitemtousandofferthetrackingnumber.ThepaymentwillbereversedtothecustomerafterPayPalinvestigatestheissue.Ifthetrackingnumberisnotvalid,thenthecasewillbeclosedautomaticallyaftertendays.Unauthorizedpayment,InquiryofrecenttransactionInquiryofarecenttransaction-thatisaPayPalsecurityinvestigation.Wehavetosubmittheinformation.Submittrackinginformationasbelow:TheorderhasbeenshippedfromHongKongbyStandardAirMailon(DATE)tothefollowingaddresswhichthecustomerprovided:ADDRESSTheshippingmethod,whichispostalservicewithouttrackingnumber,wasselectedbythecustomer.Pleaseinvestigatethistransactionandaskthecustomertoclosethedispute.Bestregards,Unauthorizedpayment,PaymentReversalPleasebeinformedthattheorderhasbeenshippedfromHongKongbyStandardAirMailon(DATE)tothefollowingaddresswhichthecustomerprovided:ADDRESSAsweclearlystatedthattherewillbenotrackingnumberfortheitemsentbyStandardAirMailandthedeliverytimewillbe7-15businessdays.Pleasecontactthebuyerandaskhimtobemorepatientinwaitingforthisitem,andpleasereimburseusforthispaymentreversalafterinvestigation.Unauthorizedpayment,ChargebackUnauthorizedpayment---ItmaybeafraudulenttransactionandthePayPalaccountholderclaimsbackthepayment,thecustomer’screditcardissuerwillinvestigatethiscaseandwillmakeafinaldecision.IfwecouldofferthetrackingnumbertoPayPal,andwehaveshippedtotheaddresswhichPayPalauthorized,thenthePaymentswillautomaticallyeligibleforSellerProtectionaslongasthetransactionfollowsSellerProtectionguidelines,wecouldgetthepaymentbackbecauseweareunderPayPalSeller’sprotection.Chargebackhappenswhenourcustomerdisagreeswithacreditcardchargeandasksthecreditcardcompanyforarefund.Customersinitiatechargebacksforavarietyofreasons:1.Anitemisdifferentfromitsdescriptionorisdefective.2.Anitemhasn’tbeenreceived.3.Acreditcardchargeisn’trecognized.4.Apaymentisprocessedmultipletimes.5.Apaymentisunauthorized.Submitinformation:PleasebeinformedthattheorderhasbeenshippedfromHongKongbyStandardAirMailon(DATE)tothefollowingaddress(asPayPalspecified)whichwasthesameastheBillingaddressprovidedbythecustomer:ADDRESSAsweclearlystatedthattherewillbenotrackingnumberfortheitemsentbyStandardAirMailandthedeliverytimewillbe7-15businessdays.WehavefollowedthesecuritymeasuressetoutbyPayPal,soIamconcernedandfrustratedwhythishashappened.Pleasereimburseusforthispaymentreversalafterinvestigation.Bestregards,XXXXXX