商务英语写作模板(询问与回复篇)

商务英语写作模板(询问与回复篇) Dear Sir/Madam Please send me a copy of your catalogue and price list of fax machines, together with copies of any descriptive leaflets that I could pass to prospective customers. Yours faithfully Dear Sir/Madam I have seen one of your safes in the office of a local firm and they passed on your address to me. Please send me a copy of your current catalogue. I am particularly interested in safes suitable for a small office. Yours faithfully Dear Sir/Madam I have a large hardware store in Southampton and am interested in the electric heaters you are advertising in the West Country Gazette. Please send me your illustrated catalogue and a price list. Yours faithfully Dear Mrs Johnson Thank you for your letter enquiring about electric heaters. I am pleased to enclose a copy of our latest illustrated catalogue. You may be particularly interested in our newest heater, the FX21 model. Without any increase in fuel consumption, it gives out 15% more heat than earlier models. You will find details of our terms in the price list printed on the inside front cover of the catalogue. Perhaps you would consider placing a trial order to provide you with an opportunity to test its efficiency. At the same time this would enable you to see for yourself the high quality of material and finish put into this model. If you have any questions please contact me on 6234917. Yours sincerely Dear Sir/Madam Please send me a copy of your current typewriter catalogue and price list. I am particularly interested in purchasing an electronic typewriter with a memory and single-line display. Yours faithfully Dear Mr Freeman Thank you for your enquiry dated 8 February. I have pleasure in enclosing the catalogue of typewriters as you requested. This includes details of a number of electronic typewriters by various manufacturers. As you mention your requirement for a memory, have you considered a dedicated word processor? You will find details on pages 15-5, and will see from the price list that prices of the smaller models compare very reasonably with electronic typewriters. If you would like demonstrations of any of the models in the catalogue, I would be happy to arrange for our representative to call on you whenever convenient. Yours sincerely Dear Sir/Madam My neighbour, Mr W Stevens of 29 High Street, Derby, recently bought an electric lawnmower from you. He is delighted with the machine and has recommended that I contact you. I need a similar machine, but smaller, and should be glad if you would send me a copy of your catalogue and any other information that will help me to make the best choice for my purpose. Yours faithfully Dear Mrs Garson I enclose a catalogue and price list of our lawnmowers, as requested in your letter of 18 May. The machine bought by your friend was a 38 cm RANSOME’ which is an excellent machine. You will find details of the smaller size of 30 cm shown on page 15 of the catalogue. Alternatively, smaller than this is the PANTHER JUNIOR shown on page 17. We have both these models in stock and should be glad to show them to you if you would care to call at our showroom. Please contact me on 2314679 if I can provide any further help. Yours sincerely Dear Sirs We have received a number of enquiries for floor coverings suitable for use on the rough floors which seem to be a feature of much of the new building taking place in this region. It would be helpful if you could send us samples showing your range of suitable coverings. A pattern-card of the designs in which they are supplied would also be very useful. Yours faithfully Dear Mrs King Thank you for your enquiry for samples and a pattern-card of our floor coverings. We have today sent to you separately a range of samples specially selected for their hard-wearing qualities. A pattern-card is enclosed. For the purpose you mention we recommend sample number 5 which is specially suitable for rough and uneven surfaces. We encourage you to test the samples provided. When you have done this if you feel it would help to discuss the matter we will arrange for our technical representative to arrange to come and see you. Meanwhile, our price list is enclosed which also shows details of our conditions and terms of trading. Please contact me on 3456891 if I can be of further help. Yours sincerely Dear Sir/Madam Please send me details of fax machines which you supply, together with prices. We need a model suitable for sending complex diagrams and printed messages, mostly within the UK. Yours faithfully Dear Mrs Rawson In reply to your enquiry I have pleasure in enclosing a leaflet showing our latest fax machines. All the models illustrated can be supplied from stock at competitive prices as shown on the price list inside the catalogue. May I suggest a visit to our showrooms where you could see demonstrations of the various machines and at the same time view our wide range of office equipment. Yours sincerely Dear Mr Jenkinson I have studied with interest the literature you sent me with your letter of 28 April. Our Administration Manager, Mr Gordon Tan, would like to visit your showrooms to see a demonstration and report on which machine would be most suitable for our purposes. Can we arrange this for next Friday 6 May at 3.30 pm? If this is inconvenient please call me on 2916347. Yours sincerely Dear Sir/Madam During a recent visit to the Ideal Home Exhibition I saw a sample of your plastic tile flooring. I think this type of flooring would be suitable for the ground floor of my house, but I have not been able to find anyone who is familiar with such tiling. Would you please give me the following information: 1. What special preparation would be necessary for the underflooring? 2. In what colours and designs can the tiles be supplied? 3. Are the tiles likely to be affected by rising damp? 4. Would it be necessary to employ a specialist to lay the floor? If so, can you recommend one in my area? I should appreciate your advice on these matters. Yours faithfully Dear Mr Wilson Thank you for your enquiry of 18 August regarding our plastic tile flooring. A copy of our brochure is enclosed showing the designs and range of colours in which the tiles are supplied. Bottomline, 22 The Square, Rugby, is a very reliable firm which carries out all our work in your area. I have asked the company to get in touch with you to inspect your floors. Their consultant will be able to advise you on what preparation is necessary and whether dampness is likely to cause a problem. Our plastic tile flooring is hard-wearing and if the tiles are laid professionally, I am sure the work will give you lasting satisfaction. Please let me know if I can provide any further help. Yours sincerely Dear Sir/Madam Dekkers of Sheffield inform us that you are manufacturers of polyester cotton bedsheets and pillow cases. We are dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind. Please let me have details of your various ranges including sizes, colours and prices, together with samples of the different qualities of material used. Please state your terms of payment and discounts allowed on purchases of quantities of not less than 500 of specific items. Prices quoted should include delivery to our address shown above. Your prompt reply would be appreciated. Yours faithfully Dear Mrs Harrison I was very pleased to receive your enquiry of 15 January and enclose our illustrated catalogue and price list giving the details requested. A full range of samples has also been sent by separate post. When you have had an opportunity to examine them, I feel confident you will agree that the goods are excellent in quality and very reasonably priced. On regular purchases of quantities of not less than 500 individual items, we would allow a trade discount of 33%. For payment within 10 days from receipt of invoice, an extra discount of 5% of net price would be allowed. Polyester cotton products are rapidly becoming popular because they are strong, warm and light. After studying our prices you will not be surprised to learn that we are finding it difficult to meet the demand. However, if you place your order not later than the end of this month, we guarantee delivery within 14 days of receipt. I am sure you will also be interested to see information on our other products which are shown in our catalogue; if you need further details on any of these please contact me. I look forward to hearing from you. Yours sincerely Dear Sir/Madam We learn from Spett, Mancienne of Rome that you are producing for export handmade gloves in a variety of natural leathers. There is a steady demand in this country for gloves of high quality, and although sales are not particularly high, good prices are obtained. Please send me a copy of your catalogue with details of your prices and payment terms. It would also be helpful if you could supply samples of the various skins in which the gloves are supplied. I look forward to hearing from you soon. Yours faithfully Dear Mr Fratelli Thank you for the interest shown in our products in your letter of 22 August. A copy of our illustrated catalogue is enclosed, together with samples of some of the skins we regularly use in our manufactures. Unfortunately we cannot send you immediately a full range of samples, but you may rest assured that such leathers as chamois and doeskin, which are not represented in the parcel, are of the same high quality. Mr Frank North, our Overseas Director, will be visiting Rome early next month. He will be pleased to visit you and bring with him a wide range of our goods. When you see them I think you will agree that the quality of materials used and the high standard of the craftsmanship will appeal to the most selective buyer. We also manufacture a wide range of handmade leather handbags in which you may be interested. They are fully illustrated in the catalogue and are of the same high quality as our gloves. Mr North will be able to show you samples when he calls. Please let me know if you have any further questions. Yours sincerely Dear Sir/Madam Several of my customers have recently expressed an interest in your waterproof garments, and have enquired about their quality. If quality and price are satisfactory there are prospects of good sales here. However before placing a firm order I should be glad if you would send me on 14 days’ approval a selection of men’s and children’s waterproof raincoats and leggings. Any of the items unsold at the end of this period and which I decide not to keep as stock would be returned at my expense. I hope to hear from you soon. Yours faithfully Dear Mrs Turner I was very pleased to receive your request of 12 March for waterproof garments on approval. As we have not previously done business together, you will appreciate that I must request either the usual trade references, or the name of a bank to which we may refer. As soon as these enquiries are satisfactorily settled we shall be happy to send you a good selection of the items mentioned in your letter. I sincerely hope that our first transaction together will be the beginning of a long and pleasant business association. Yours sincerely Dear Mrs Turner I have now received satisfactory references and am pleased to be able to send you a generous selection of our waterproof garments as requested in your letter of 12 March. This selection includes several new and attractive models in which the water-resistant qualities have been improved by a special process. Due to economies in our methods of manufacture, it has also been possible to reduce our prices which are now lower than those for imported waterproof garments of similar quality. When you have had an opportunity to inspect the garments, please let us know which you have decided to keep and arrange to return the remainder as early as possible. I hope this first selection will meet your requirements. If you would like a further selection, please do not hesitate to let me know. Yours sincerely Dear Mrs Robinson A few weeks ago you were good enough to send me a selection of waterproof garments on approval. Quality and prices are both satisfactory and I have arranged to keep the items shown on the attached statement. My cheque for ?209.55 is enclosed in settlement. Thank you for the prompt and considerate way in which you have handled this transaction. Yours sincerely Dear Sir/Madam I read with interest your advertisement for plastic kitchenware in the current issue of the House Furnishing Review. I hope you can arrange for your representative to call when next in this district. It would be helpful if he could bring with him a good selection of items from your product range. This is a rapidly developing district and if prices are right your goods should find a ready sale. I look forward to hearing from you soon. Yours faithfully Dear Mr Kennings Thank you for your enquiry dated 1 November. Our representative, Ms Jane Whitelaw, will be in your area next week and she will be calling on you. Meanwhile I am enclosing an illustrated catalogue of our plastic goods and details of our terms and conditions of sale. Plastic kitchenware has long been a popular feature of the modern kitchen. Its bright and attractive colours have strong appeal, and wherever dealers have arranged them in special window displays good sales are reported. When you have inspected the samples Ms Whitelaw will bring with her, you will understand why we have a large demand for these products. Therefore if you wish to have a stock of these goods before Christmas we advise you to place your order by the end of this month. We look forward to working with you. Yours sincerely Dear Sir/Madam We have recently extended our radio and television department and are thinking of adding new ranges to our present stocks. We are particularly interested in your BELLTONE radio and television models and should be glad if you would send us your trade catalogue and terms of sale and payment. Your products are not yet offered by any other dealer in this town, and if we decide to introduce them we should like to request sole distribution rights in this area. I hope to hear from you soon. Yours faithfully Dear Mr Sanderson Thank you for your letter of 8 April enquiring about our BELLTONE radio and television products. This range has been discontinued and replaced by the CLAIRTONE. You will see from the enclosed catalogue that the new models are attractively designed and include the latest technical improvements. Although rather more expensive than their predecessors, the CLAIRTONE models have already been well received and good sales are being reported regularly from many areas. As part of our efforts to keep down manufacturing costs, I am sure you will understand that we must increase sales by distributing through as many outlets as possible. Dealers in other areas appear to be well satisfied with their sales under this arrangement, and it appears to be working very well. I hope we can look forward to receiving your orders soon, and will be glad to include your name in our list of approved dealers, with your permission. I look forward to your early reply. Yours sincerely Dear Sir or Madam Please send us your current catalogue and price list for bicycles. We are interested in models for both men and women, and also for children. We are the leading bicycle dealers in this city where cycling is popular, and have branches in five neighbouring towns. If the quality of your products is satisfactory and the prices are reasonable, we expect to place regular orders for fairly large numbers. In the circumstances please indicate whether you will allow us a special discount. This would enable us to maintain the low selling prices which have been an important reason for the growth of our business. In return we would be prepared to place orders for a guaranteed annual minimum number of bicycles, the figure to be mutually agreed. If you wish to discuss this please contact me on 6921671. Yours faithfully Dear Ms Denning I was glad to learn from your letter of 18 July of your interest in our products. As requested our catalogue and price list are enclosed, together with details of our conditions of sale and terms of payment. We have considered your proposal to place orders for a guaranteed minimum number of machines in return for a special allowance. However after careful consideration we feel it would be better to offer you a special allowance on the following sliding scale basis. On purchases exceeding an annual total of: ?1,000 but not exceeding ?3,000 3% ?3,000 but not exceeding ?7,500 4% ?7,500 and above 5% No special allowance could be given on annual total purchases below ?1,000. I feel that an arrangement on these lines would be more satisfactory to both our companies. Orders will be subject to the usual trade references. I look forward to working with you and hope to hear from you soon. Yours sincerely Dear Mr Ellis We have carefully considered your letter of 18 December. As our companies have done business with each other for many years, we would like to grant your request to lower the prices of our sportswear. However our own overheads have risen sharply in the past 12 months, and to reduce prices by the 15% you mention could not be done without considerably lowering our standards of quality. This is something we are not prepared to do. Instead of a 15% reduction on sportswear, we suggest a reduction of 5% on all our products for orders of ?800 or more. On orders of this size we could make such a reduction without lowering our standards. I hope that you will agree to this suggestion and look forward to continuing to receive regular orders from you. Yours sincerely