酒店专业术语简写分析

Terminology&Abbreviation酒店专业术语&缩写*学资学习网各部门/职位简称?总经理GM?副总经理DGM?总经理办公室EO?前厅部FO?销售部S&M?保安部SEC?财务部FC(ACCT)?财务总监DFBS?财务副总监DFC?餐饮部F&B?人事部HR?客房部HSKP?值班经理DM?行政楼层EF?商务中心BC?前台FD?客户服务中心GSC?车队TRANS?礼宾部CON?酒店总值班MOD?工程部ENG?销售总监DOSM?公关部PR*学资学习网A?ABF:AmericanBreakfast美式早餐?AC:Account帐/财务部?AD:AdvanceDeposit预收定金?ADD:Address地址?A&G:Administration&GeneralOffice(ExecutiveOffice–EO)行政办公室?A/R:AccountingReceivable应收部?ARR:Arrival到店?AUTH:Authorization授权?A/E(AX):AmericanExpress美国运通卡*学资学习网B?B4:Before在……之前?BBQ:Barbeque烧烤?BQT:Banquet宴会?BC:BusinessCenter商务中心?BF:Breakfast早餐*学资学习网C?CAS:Cash现金?CBF:ContinentalBreakfast欧陆式早餐?C/C:CreditCard信用卡?Cc:CarbonCopy抄送?CHBF:ChineseBreakfast中式早餐?CHQ:Cheque支票?CHRG:Charge收费?C/I:CheckIn入住?CO.:Company公司?C/O:CheckOut退房?COMP:Complimentary免费?CON:Concierge礼宾部?CTA:ChargeToAgency挂旅行社帐?CTC:ChargeToCompany挂公司帐?CXL:Cancel取消*学资学习网D?DC:DinersClub大来卡?DDD:DomesticDirectDialing国内直拨长途?DEP:Departure离店?Dept:Department部门?DF&B:DirectorofF&B餐饮总监?DLX:Deluxe豪华?DM:DutyManager值班经理?DNC:DoNotChange请勿更改?DND:DoNotDisturb请勿打扰?D/O:DueOut预退房?DOB:DateOfBirth出生日期?DOS&M:DirectorofSales&marketing市场营销总监?DOH:DirectorofHumanResources人力资源总监?DOR:DirectorofRooms房务总监?Dr.:Doctor博士*学资学习网G?GC:GeneralCashier总出纳?GH:GuestHistory客史资料?G/L:GuestLedger客帐?GM:GeneralManager总经理?GLM:GuestLoyaltyManager忠诚客户经理?GLO:GuestLoyaltyOfficer忠诚客户主任?GRP:Group团队?GTD:Guarantee担保?GW:GreatWallCard长城卡*学资学习网H?HouseUseRoomisoccupiedbythehotelseniormanagementwhoisstayinginthehotelandroomwithnorate.?HFA:HoldForArrival等候抵店?HFC:HoldForCheckIn等候入住?HK:HongKong香港?HR:HumanResources人力资源部?HSE:HouseUse酒店自用房?HSKP:Housekeeping管家部*学资学习网I?ID:IdentificationCard身份证?IDD:InternationalDirectDialing国际直拨长途电话?INCL:Include包括?IOU:IOweYou欠条?IT:InformationTechnology信息技术*学资学习网L?LateChargeAhotelchargethatarrivesatthefrontdeskforbillingaftertheguestshavecheckedout.?LateArrivalAguestwithareservationwhoexpectstoarriveafterthecut-offhourandsonotifiesthehotelaccordingly.?LetterOfCreditAlettersubmittedoncompanystationerytothehotelCreditManagerrequestingbillingprocedures.WhenapprovedbytheAccountsdepartment,theFrontDeskisgivenguest'snameandinformationsothattheaccountwillbehandledproperlyatcheckout.?LongStayingGuestAgueststaysinthehotelcontinuouslyandexceeds15days.?L/O:LateCheckOut延迟退房?LDY:Laundry洗衣*学资学习网M?MarketCodeCodesestablishedfordifferentmarketsusingourhotel.?MasterAccount(MasterFolio)Onefoliopreparedforgrouponwhichallgroupchargesareaccumulated.?MasterKeyWillopenalmostalldoorsinthehotelbutwillnotopenpinoutlocks.?MODManagerOnDuty;theindividuallegallyinchargeofthehotelintheabsenceoftheGeneralManager.?MultipleRoomwithmorethantwo(2)occupants.?MC:MasterCard万事达卡?M/C:MorningCall叫早服务?MD:MudanCard牡丹卡?MOD:ManagerOnDuty总值班经理*学资学习网N?NoShowAreservationwhichisnothonoredandthehotelwasnotnotifiedtocancel.?NA:NoAnswer无应答?NB:NoBaggage没行李?NDP:NoDeposit无须押金?No.:Number号码?N/S:NoShow未到的预定*学资学习网O?OffMarketRoomAroomthatisoutoforder,oroutofservice.?OOOOutOfOrderroom.?OOSOutOfServiceroom.?OccupancyTheratioofoccupiedroomstothetotalnumberofavailablerooms.?OverbookingThepracticeofcommittingmoreguestroomsthanareavailableashedgeagainstnoshows.?OCC:Occupied占用?OBF:OrientalBreakfast亚洲式早餐?OJ:OrangeJuice澄汁?OPR:Operator总机房?OT:Overtime加班*学资学习网P?PA:PublicArea公共区域?PABX:PrivateAutomaticBranchExchange程控交换机?P/B:PayBy由…付款?PCR:PriorityClubReward优悦会?P/F:PayFor给…付款?PKG:Package包价?POA(P/A):PersonOwnAccount自付?PP:Passport护照?PR:PublicRelation公关部?PSB:PublicSecurityBureau公安局?P/U:PickUp接机?PUR:Purchasing采购部?PYMT:Payment付款方式*学资学习网R?RA:RoomAttendant客房服务员?RC:RegistrationCard住客登记卡?RD:Road路?Reced:Received收到?RM:ResidentManager驻店经理?Rm:Room房间?RO:ReservationOrder订房单?RS:RoomService客房送餐服务?RSVN:Reservation预订部?RT:Rate价格*学资学习网S?SEC:Security保安部?S/O:SleepOut外宿?S&C:Sales&Catering市场销售部?SMKG:Smoking吸烟?SPC:Special特别?SUP:Superior高级*学资学习网T?TransientAguestwhosereservationisnotsubmittedthroughagroupblock.?T/ATravelAgent.?TimeArrivalAllreservationswillholdestimatedtimeofarrival.?Traveler'sCheckPre-paidcheckswhichfunctionascash.?TravelletterAtypeofcheckdrawnonacompanyorbank.?TripleAroomoccupiedbythreepeople;eitheradoublebedplusarollaway,ortwobedsandaroll-away.?TurnAwayTorefuseareservationorwalk-inbusinessbecausenoroomsareavailable.?T/A:TravelAgent旅行社?TBA:ToBeAdvised等待通知?T/C:Traveler'sCheque旅行支票?TG:TourGuide导游?TL:TourLeader领队?TWN:Twin双人房*学资学习网U?UnderBookingAnerroneousbeliefthatallthehotel'sroomsaresoldwheninrealitytheyarenot.?UO:UnionOffice工会V?VIPVeryImportantPerson?VHR:Voucher凭证?VS:VISACard维萨卡?VC:VacantClean干净的空房?VD:VacantDirty干净的脏房*学资学习网W?WaitListRecordofguestswhoareawaitingconfirmationofwaitreservations.?WalkInAguestwhoarrivesatthehotelwithoutareservation.?WalkedGuestApersonwithaguaranteedreservationthatthehotelisunabletohonorandmustbeaccommodatedelsewhere.?WakeUpCallTelephonecallsplacedbytheoperatortowaketheguestathisorherrequestedtime.?WeeklyForecast报表Reportstatingthearrivalanddeparturefiguresandtheexpectedoccupancyofthehotel.*学资学习网ZZest热情*学资学习网