酒店情景英语chapter 2 Bell Service

Chapter2BellService PartIDialogues PartIIVocabularyStudy PartIIIListeningandSpeaking PartIVPracticalWriting PartVFeatureReadingDialogue1OpeningtheCarDoorfortheGuestContext:Aguestarrivesthehotelbytaxi.Abellmanreceiveshim.Pre-listeningquestions:1)Whatdosethebellmandofortheguest？2)Whenwilltheguestisluggagebesenttohisroom?Staff:Goodmorning,sir.Welcometoourhotel.Guest:Goodmorning.Staff:Becarefulasyoustepdown.Guest:Thankyou.Staff:Isitallyourluggage?Guest:No,Ihaveanthersuitcaseintherearofthecar.Staff:Letmecarrythisforyou.Guest:Thanks.thatiskindofyou.Staff:Youarewelcome.haveyoueverbeentoChinabefore?Guest:No,itismyveryfirst.Ihavewantedtoseethebeautifulcountryforsolong.Staff:Therearealotofplacesworthsightseeinginthecountry.Ihopeyouwillfindyourstayhereenjoyable?Guest:Ihopeso,too.Staff:Thisway,please.Thereceptiondeskisoverthere.Thebellmanwillsendyourluggageuptoyourroomafteryourhavecheckin.Guest:Fine.Thanksforthetrouble.Staff:Notatall.Wearealwaysatyourservice.Dialogue2MeetingtheDisabledGuestsContext:acouplearriveatthehotelbytaxi.Thebellmanrecognizesthem.Butoneofthemhasbecomecrippled.Hegoesuptomeetthem.Pre-listeningquestions: WhathashappenedtoMrs.Jones2)Wheredotheycheckin?Staff:Welcometoourhotel.Mr.Jones.hownicetoseeyouagainGuest1:Nicetoseeyouagain,too.Staff:Watchyourstepswhilesteppingdown.thegroundisalittlerslippery?Guest1:Thanksiwill.Staff:(Openingthefrontdoorofthecar)welcomeMrs.Jones.howareyou.Guest2:Fine,apartfromonething.Itismylegs,youknow.Icannotwalksincetheaccident.Staff:Iamsorrytohearit.butdon'tworry.We'vepreparedwheelchairforyou.?Guest2:Oh,itisverykindofyoutodoso..Staff:Don’tmentionit.Letmehelpyouintothechair.Guest2:Good.wechoosetostayinyourhotelbecauseofyourconsiderateservice.Staff:I’mgladtohearit,Mrs.Jones.Werealwaysatyourservice.Guest2:Idon’tknowhowIcanthankyouenough.Staff:Itisrealpleasureformetodoit.Guest2:Canwegotoourroomdirectly?Staff:Yes,weprovidein-roomcheck-inforthedisabledguest.Guest2:That’sgreat.Dialogue3ValetParkingContext:Aguestdriveshercartothehotelforthenight.Thebellmanhelpsherparkthecar.Pre-listeningquestions: Whatseemstobethetroublewiththeguest? Whenwillthekeybereturnedtotheguest?Staff:Welcome,madam.whatcanIdoforyou?Guest:Ihavebookedaroominyourhotel.Staff:Soyoumeanyouarecheckingintoday?Guest：Exactly.ButwheredoIparkmycar.Staff:Inthegaragearoundthecorner,that’sattheendofthedrive.Guest:Well…youknow,itismyveryfirsttodrive.Ialwaysfinditdifficulttobackthecarintothegarage.Staff:Doyouwantmetogiveyouahand?Guest:Thatwouldbebetter.Staff:Ok,noproblem.Justleaveittome?Guest:Thankyou.Staff:YoumaygotothereceptiondeskfirstwhileIamparkingthecar.Andillreturnthekeytoyoulater.Guest:That’swillbefine.Seeyoulater.Staff:Seeyouthen,madam.Dialogue4SayingGoodbyetotheGuestContext:Aguesthassettledhishotelbill.Thebellmanseehimoffatthelobbyandhelpshimintothecar.Pre-listeningquestions: Whatisusuallysaidwhenyouareseeingguests? Whywilltheguesttellhisfriendsaboutthishotel?Staff:Ihopeyouenjoyyourstayhere,sir.Guest:Yes,quitepleasant.Staff:Allyourluggageishere.Andthetaxiiswaitingjustoutside.Guest:thanksalot.Staff:You'rewelcome.Welookforwardtoseeingyouagain.Guest:IwillrecommendyourhoteltomyfriendsforyourgoodserviceStaff:Iwouldbeveryniceofyoutodoit.We’realwaystobeofhelptoyou.Guest:IreallyappreciateyourhelpStaff:Thankyou.Watchyourstep,sir.Pleasegetonthetaxi.Guest:Goodbye.Staff:Bonvoyage.Goodbye.VocabularyStudyIntherearofSightseeingDeskDisabledSlipperyWheelchairConsiderateIn-roomcheck-inParkgarageRecommendBonvoyage在…后面观光有残疾的滑的轮椅周到的客房（上门）入住登记车库推荐一路顺风；再见Exercise1:Matchtheexpressionsontheleftwiththebestmeaningontheright. -----reara.thoughtful -----disabledb.thebackpartofvehicle -----consideratec.goodjourney4.-----recommendd.notabletouseapartofonesbody5.-----bonvoyagee.toadvisesomeonetodosomethingExercise2:Completethefollowingwithwordsorexpressionsfromthedialogues. Somehotelsprovidein-roomc------forthedisabledguests. R-------deskagent,reservationagent,telephoneoperator,bellcaptain,conciergeareregardedasskilled-levelpositionsofthefrontoffice. Youcannotp----yourcarhere,forthereisnovacancy.4.Whenrealitymatchescustomersexpectation.Theyratethes-----assatisfactory.5.I'vegotaworldofluggage.Couldyoucalltheb----tohelpmewithit?1.FunctionalSentences欢迎客人Goodmorning,sir.welcometoourhotel.Welcometoourhotel,------.Mr.Jones.Hownicetoseeyouagain.Mr.Jones.howareyou?开/关车门Becarfulasyoustepdown.Watchyoursteps------Whilesteppingdown.Thegroundisalittlebitslippery.Sir.Pleasegetonthetaxi.引领客人进入大堂Thisway,please.thereceptiondeskisoverthere.Watchoutfortherevolvingdoor.答复客人感谢语Notatall.Weareatyourservice.Wearealwaysofhelptoyou.Iamglandtohearit.Don’tmentionit.Itisrealpleasureformetodoit.接待残疾客人LetmehelpyouGetoffthecar.Intothechair.Throughthatpassagewithoutsteps.We'vepreparedawheelchairforyou.Weprovidei-roomcheck-inforthedisableguests.主动提供帮助Doyouwantmetogiveyouahand?WhatcanIdoforyou?IsthereanythingIcandoforyou?泊车服务Thegarageis----.Aroundthecorner.Attheendofthedrive.Ok,noproblem.justleaveittome.YoumaygototheReceptionDeskfirstwhileIamparkingthecar.Iwillreturnthekeytoyoulater.与客人道别Allyoubaggageishere.Thetaxiiswaitingjustoutside.Ihopeyou’veenjoyyourstayhere,here,sir.Welookforwardtoseeyouagain.2.AnswertheFollowingQuestions Howwouldyougreettheguestwhohasneverstayedinyourhotelbefore? Whatwouldyousaytoofferhelptoguestsarrivingatthehotel? Whatisyourresponsetoguests“thank-you”expressions? Howwouldyoudirectthegueststoparktheircar? Whatwouldyousaytoguestswhohavecheckedoutandareleavingyourhotel?Exercise1:Listentotheshortdialogues.Fillintheblanks.Thenpracticewithyourpartner.Dialogue1Staff:Goodmorning.sir.--------Guest:Hello.Itisnicehere.Staff:Thankyou------------,please.Guest:Thanks.Dialogue2Staff:-----------inthetrunkofthecars?Guest:Yes,severalpieces.Staff:-------------it.Guest:That’ssokindofyou.Dialogue3Staff:----------,Mr..andMrs.Reagan.Guest:Nicetoseeyouagain,too.Staff:Wehopeyou--------asyoudidbefore.Guest:IamsureIwillDialogue4Staff:-------withthepram?Guest:No,thanks.Wecan------.Staff:-------,madam.Guest:Thankyou.Dialogue5Staff:---------madam.Guest:No,it’smyfriend’sStaff:Letme------intothegarage.Guest:Sokindyou------alotoftrouble.Dialogue6Staff:Thisisthe--------asyoustepin.Guest:Thanks.Staff:Wehopeyou-----.Goodbye.Guest:Ihaveawonderfultimehere.Bye-byeExercise2:ListenandFillintheMissingInformation.MeetingtheGuestArrivaltime:Howtheguestarrived:weather:TheguestcometoBeijing:WhytheguestcametoBeijing:Exercise3:Listenandfillintheblanks.Staff:Goodevening,sir.-------EvergreenHotel.Reservations.Guest:Goodevening,whataday.Itis------.Staff:Yes.Please---------asyougetoutthecar.Thegroundisalittlebitslippery?Guest:sure.Staff:Isyourluggageallhere?Guest:Yes.Staff:---------anescortyoutotheReceptionDesk.Guest:Thankyou.Staff:IsityourfirstvisittoBeijing,sir?Guest:No,I-------ago.Staff:You------atourhoteltomorrow,Iguess..Guest:Thatisright.Staff:Hereweare,sir.Doyou-------whileyouarecheckingin?Guest:Thatwouldbebetter.Bytheway,whatisthetimenowhere?.Staff:Itis-------Guest:Thankyou.Exercise4:CompletethedialogueorallywiththeChineseprompts.Staff:(先生你有急事吗？我能帮你吗？）Guest:Yes.canyougetmeataxi.Staff:.(请稍候片刻。我来让应接员替您叫车）Guest:Ihaveanappointmentwithmyclientat7:00p.m.Notmuchtimeforme.Staff:(现在时下班时间，所以很难找到出租车）Guest:Icantwaittolong.Staff:(但是我们会尽力叫车。我乡车很快就会来）Guest:OK,thankyou.Exercise5:RolePlay一位客人乘出租车来到饭店下榻，她有两只手提箱放在出租车后箱。应接员迎了上去。一对年轻夫妇带着不满周岁的孩子来饭店入住。应接员迎了上去，把他们带劲进了大堂。一位客人退房后要求应接员替她把车从饭店车库取出来。HotelDirectorySignature旅游饭店设立的服务项目，设施等具体情况可以用图形符号来 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 示，以便旅游饭店想不同国际的旅客提供准确明晰的服务信息。各图形符号可与文字配合使用，可根据环境需要选者不同形状，不同尺寸的外观。图形的符号的颜色应与背景形成叫强的反差。个图形符号应保持在正方形内框中，并注意个图形要素的比例及与边框的位置关系表示方向入口出口紧急出口楼梯上楼楼梯下楼楼梯自动扶梯电梯残疾人设施卫生间男性女性DirectionWayinWayoutEmergencyexitStairsupStairdownEscalatorElevator;LiftFacilitiesforthedisabledpersonToiletMale;ManFemaleMen’slockerWomen'slockerDrinkingwaterMailboxPostalserviceTelephoneWesternRestaurantChineserestaurantSnackbarBarCoffeeFlowerBookandnewspaperConferenceroom男更衣室女更衣室饮用水邮箱邮政电话西餐中餐快餐旧吧咖啡花卉 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf 报会议室手续办理（接待）问讯货币兑换结帐失物招领行李寄存行李手推车理发（美容）舞厅卡拉电影桑拿浴按摩游泳Check-in;ReceptionInformationCurrencyexchangeSettleaccountsLostandfound;LostpropertyLeftluggageLuggagetrolleyBarberDancehallKaraokebarCinemaSaunaMassageSwimmingChessandcardsTabletennisBilliardBowlingGolfSquash/RacketballTennisGymnasiumSportingactivitiesSilenceSmokingallowedNosmoking棋牌乒乓球台球保龄球高尔夫球壁球网球健身运动场所安静允许吸烟禁止吸烟 Exercise:PlanadirectorysignatureforyourhotelhealthcenterLeavingGuestaGoodFirstImpressionPre-readingquestions: Whatserviceshouldthefrontdoorbellpersonoffertotheguest? Howshouldthebellpersongreettheguestsatthefrontdoor?Eachhotelemployeeisinapositioninsomewaytohelpguestsandmakethemfeelwelcome.Someofthehotelbellpersonsareresponsibleforwelcomingguestsastheyarriveatthehotel.Usuallytheirpositionisinfrontofthehotelornearthefrontdoor.Sincethebellpersonisthefirsthotelemployeemanyguestscontact,thewarmthandcourteoushelphe/shegivescanhaveeffectontheguestsisentirevisit.Thename“bellman”camebecause,inearlieryears,thestaffwouldcometothe”frontdesk”tohelpaguestwhenabellwasrungasacalltothem.Thesebellpersonsreporttotheconcierge,helpguestsenterandleavethehotel,helpguestswithluggage,storeandhandleluggage,aidguestsgettinginandoutofautosbyopeningandclosingdoorsmakenecessaryarrangementsfordispatchingtaxianddirectandoverseetrafficinhoteldriveway.Theyalsoprovideinformationaboutroads,localdirections,andplacesofinterest,workwiththegaragetohaveguestcarsdeliveredandpickedup,andobservethehoteldrivewaytopresentunauthorizedparkingorstandingofcars.Incaseofrains,employeesshouldholdanumbrellatosheltertheguestsastheyaregettingoutthecar.WhenopeningthecardoorforguestswithBuddhistandIslamicbeliefs,itisnotallowedtoputahandontheupsideofthedoorframe,becausetheyregarditasanimpoliteactthem.Exercise1:choosefrombelowanappropriateChinesetomatcheachequivalentinthepassage.Exercise2:SubstitutionPractice Whoseresponsibilityistowelcomeguestsastheyarriveatthehotel?a.Everyemployeeofthehotelb.Bellpersonc.Concierged.Frontdesk2.Wheredoesabellpersonusuallystand? Infrontofthedoor Behindthedoor Nearthehotel Infrontofthehotel3.Whyisthejobofabellpersonveryimportant? Becausethebellpersoncanprovidegoodservices Becauseguestsneedthehelpofbellperson Becausethebellpersonwillhelptoleavetheguestsagoodfirstimpression Becausethebellpersonwillaccompanytheguestfromthebeginningtotheend4.WhichofthefollowingisNOToneofthejobsofthebellperson? Punishtheunauthorizedparkingorstandingcarsonthehoteldriveways. Helptheguestsstoreandhandleluggage Provideinformationaboutplacesofinterest Helpguestsgetinandoutofautosbyopeningandclosingdoors5.WhycannotthebellpersonputahandontheupsideofthedoorframewhenopeningthecardoorforguestswithBuddhistorIslamicbeliefs?. Becauseitisunnecessary Becauseitisanimpoliteactfortheseguests. Becauseitisdangerous Becauseitisharmful