西餐零点服务标准服务流程

西餐零点服务标准服务流程 酒店 制度 关于办公室下班关闭电源制度矿山事故隐患举报和奖励制度制度下载人事管理制度doc盘点制度下载 受控状态 西餐零点服务流程 FY-Hotel-F&B-SOP -005 制度名称 编 号 (1.0) 执行部门 西餐厅 监督部门 餐饮部 生效日期 国际大酒店 西餐零点服务流程 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 1 / 40 酒店制度 各区域准备工作服务流程图 (0) (2) (1) (3) 备餐间的准备工作 开始 餐厅清洁工作 操作台的清洁准备工作 (5) (4) 迎宾员准备工作 餐桌餐具的布置及摆设 (6) (7) (8) (9) 其他营业前的准备工作 营业质量维护准备工作 准备立岗接待 结束 各区域准备工作流程说明 项目 状况 分项 做什么 要求标准 按指定的位置，将所有物品归位。用干要求台子内外都无垃圾、无 1-1 清洁 净的抹布及清洁剂将服务台内外、推车灰尘、无污迹。推车无污迹， 1. 操 作 擦拭干净。 光亮清洁。 台 的 清 准备好菜单、饮料单补足服务台内的餐所有物品按规定位置摆放， 洁 准 备 盘所需要用的花边纸; 准备充足; 工作 1-2 补充 补足服务台内的刀叉匙及其它餐具; 牙签筒内共摆放13根，有 补足服务台的牙签筒; 店标的一面朝外摆放; 补足糖盅内的糖包; 糖盅内需摆放3种类型的糖 将 2 个柠檬切片，制作柠檬水，每个扎包:白糖包、黄糖包、低糖 壶放置 3 片柠檬，剩余柠檬片使用固定糖包; 器皿，放置冰箱存放，备用; 柠檬水要有季节区分: 准备好营业时要用的各种调味料; 夏天要在扎壶内放足够的 备妥数条服务巾; 冰块，制作冰柠檬水。冬天 要用温水泡制柠檬，制作温 热的柠檬水。其它季节可使 用常温水泡制柠檬。 1-3 检查 重新检查所有工作是否完善 仔细检查，无遗漏 2-1 清洁 清洁备餐间卫生，所有物品 要求台子内外都无垃圾、无 2. 备 餐 按规定摆放。 灰尘、无污迹。 间 准 备 地面干净无垃圾、污迹。 工作 2-2 补充 餐巾、服务巾、大小托盘等。 所有物品按规定位置摆放， 准备好营业时要用的各种配料。 准备充足。 掌握当天供应品种， 记录 混凝土 养护记录下载土方回填监理旁站记录免费下载集备记录下载集备记录下载集备记录下载 在案。 按照餐柜摆放标准补充餐具、用具。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 2-3 检查 重新检查所有工作是否完善; 仔细检查，无遗漏 2 / 40 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 店 酒店制度 3-1 台布将脏的台布分类;带着“洗涤收发单”台布分类清楚. 送洗 把脏台布、餐巾送至洗衣房; “洗涤收发单”填写准确， 领回该单上所记录数量的干净台布及与洗衣房交接清楚布件数 餐巾; 量。 3. 餐 厅 台布、餐巾依照尺寸规格归放定位。 清 洁 清扫时将椅子挪开; 工 3-2-1 把地板上的牙签或不易被扫起的东西 作 地板清洁 先捡起来;清扫时的方向，需由里往 3-2 清扫外或由边缘往内部中间扫; 地面清洁，无垃圾、无 与地毯清扫的区域包括餐厅; 污迹。 清洁 将吸尘器带至工作区最内侧。由内向 3-2-2 外以规律的路径吸尘，吸尘时需将椅 地毯清 子移开。 洁 将吸尘器归放定位。 吸尘完毕后，清洁吸尘袋与吸尘器外 观 3-3-1 依顺时钟方向及桌号次序擦3-3-1 所有家具无灰尘、无 3-3-1 拭。 污迹。 3-3 擦拭擦试 湿擦:大门、接待柜等。 家具流干擦:酒水吧台、沙发、茶几等。 程 若为特殊质材之家具，可使用其它清 洁剂来清洁。若有家具脱漆或损坏， 应登记， 并告知主管 3-3-2 3-3-2 检视餐厅内部之设施是否正常， 3-3-2 所有设备设施正常 检查 如有故障及时报工程维修。 工作。 3-4-1 3-4-1 空酒瓶、酒瓶盖、空饮料瓶、空在丢弃垃圾时，可回收垃 可回收 易拉罐、纸箱等均属可以再回收的垃圾与不可回收垃圾要区分 3-4 垃圾 垃圾 圾，要 开来， 分类 集中摆放在专用可回收垃圾箱内。 不得混淆在一起。 3-4-2 3-4-2 客人剩下的饭菜、用过的纸巾属 不可回收 不可回收垃圾，要集中在不可回收垃 垃圾 圾箱内。 将餐桌桌面与桌脚擦拭干净。取干抹桌子表面无灰尘、无污迹。 4-1 擦试 布将桌面与家具上的水气擦拭。 4.餐桌、 拿取足够的餐具备品。 按照散客摆台标准进行操 餐 具 放置台布。放置餐巾。放置餐具。 作。 的 4-2 摆台 摆设水杯。摆放调味品、装饰品。 布 置 桌面摆设完毕， 及 将餐椅同台布垂下边缘成平行 摆设 4-3 检查 再做一次桌面的检查。 检查工作是否有遗漏， 并及时改正。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 3 /40 酒店制度 5-1 查阅订席簿， 5. 迎 宾 查阅 了解当天订席情况 员 准 备 订席 工作 薄 5-2 打电话给当天大桌早上好～X 先生(小姐)， 确定 订位的客人确定订这 语气平缓、音量适中， 订位 位与出席 里是XX酒店，想与您确认 有礼貌。 人数、到达时间将所您今天的预 有客人数据填写 订，确定会到吗, 清楚于「订席 具体时间是 X 点,对吗, 簿」上， 人数是 X 人，对吗, 谢谢，X 先生(小姐)，再 见～ 5-3 检查菜单、 菜单、饮料单无缺损， 准备饮料单是否清洁及无污迹。数量充足。 菜足够 单、 饮料 单 在餐厅桌位图上安遵照客人的要求安排 5-4 排划位，熟记客人姓座位， 安排 名及所排 考虑周详。 座位 座位。向餐厅领班汇 报情况。 5-5 帮助服务员做营业按照清洁流程工作。 清洁 前的清洁工作。 工作 6-1 检查并调整好所有的灯所有灯正常工作，没有 灯光 光， 不亮的灯泡。 有不亮的灯及时通知工程 6. 其 他 部 营 业 前 进行维修。 的 准 备 6-2 检查音乐是否适合，音量音量适中不可太小或 工作 背景 是 太大。 音乐 否适中。 6-3 检查空调是否在规定的温冬季餐厅内温度不低 空调 度 于19 度; 内，空调不正常工作，及夏季餐厅内温度不高 时 于 22 度。 通知工程部查看。 6-4 检查所有电源之控温器是所有设施设备均正常 其它否 工作。 设施都正常。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 设备 4 /0 酒店制度 7-1 参加 所有员工集合排号队列，参加简报。 简报由餐厅经理或主管主 简报 持，全体当班员工必须参 7.营业质 加。 量维护 7-2-1 准 备 7-2 仪男性服 工 作 对服务员进行仪容仪表的检查 依照酒店员工手册标准 容、 务员 7-2-2 仪表 女性服 务员 7-3 检查检查服务员随身服务用具是否准备齐服务用具准备齐全，能正常 服务工具 全， 使用; 包括:打火机、笔、便签条、开瓶器。 打火机能正常使用且火苗 大小适中; 笔书写流畅; 便签条准备充足且干净整 洁; 开瓶器能正常使用且干净 无污垢; 7-4 昨日报告昨日营业情形:营业额，餐食、饮每位员工了解昨日营业情 营业情况 料平均消费额。 况。餐厅发生事项，处理结 报告客人之赞誉、抱怨，应如何保持及果。 处理方法。 7-5 今日报告今日特餐及促销活动。 仔细记录，方便向客人提供 工作安排 报告今日沽清菜点及酒水饮料。 周到、详尽的服务。 报告订餐人数、桌号、姓名、习性等。 做营业时的工作分配。 7-6 酒店报告公司规定之新政策、事 认真记录，按标准执行。 新政策、项或特别注意加强事项 事项宣导 西餐零点服务标准服务流程 西餐零点服务流程图 (0) (1) (2) (3) (4) (5) 迎宾接待 带位入座 开始点单 点单流程 下单服务 开始 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three (10) (9) (8) (7) (6) 餐后甜点、饮料 巡台服务 上菜服务流程 上酒水 餐前服务 (11) (12) (13) (14) (15) 结账服务 送客服务 清理台面 重新摆台 结束 5 / 40 酒店制度 西餐零点服务标准流程图说明 项目 状况 分项 做什么 说什么 要求标准 ?接待员 面带微笑,注视四面 仪容仪表端庄整 1.1在迎 在迎宾 八方有无客人接近 洁,腰杆挺直双 1.迎宾接宾时 台时 手自然下垂,不 待 得弯腰趴在台上 或撑在台上， ?接待员 领班迅速补位 不得聊天， 不在迎 不得讲私人话， 宾台时 不得擅离岗位。 1.2当客 注意和客人眼神上早上好,中午好、晚表情与动作要求自 人走近 的交流、面带微笑、 上 然,不要太僵硬、声 接 待柜 鞠躬 45 度角、 好，, 音适中， 台 约 主动问候客人 先生,小姐， 如果是熟客,要主动 五 欢迎光临XXX 称呼客人的姓氏 步距离,如,张先生,您好， 时 1.3 当 客人接询问对方是否有预请问您有预定吗, 声音适中、面带微 近约 1 定? 笑, 步距离 时 声音适中、面带微 ?查询订位表 询问订位人姓名。 请问您订位的姓名。 笑、注意和客人眼神 上的 交流。 X 先生您好,今天为注意和客人眼神上 1.4 当 立即查看订位表,确您预备了您最喜欢的交流,微微点头, 回答 ?有预定时 认客人名字与预定的位 置,熟客，/右手五指并拢指向 “有” 人数, 我为您预备,最舒位置的 时 服，靠,窗，的位置,方向, 这边请, practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three X 先生,请问您有几 ?订位表上没立即查看订位 位,我为您预备,最表情自然,大方得 查 状况并安排座位 舒服，靠,窗，的位体, 6 / 40 酒店制度 2.1 开始 后退一步，伸出一只手，五“请”～ 带位 指并拢指向位置方向，身体 微微前倾～ 2.带 位 2.2 带位 走在客人右前方 2 到 3 这边请～(请注意台阶) 入 座 途中 步 流 程 2.3 到桌 引至桌边，询问客人对位置请问您对这位置还满意 边 是否满意, 吗, ?当对订位帮助拉椅。 请坐 满意时 ?当对订位立即查看订位 X 先生，请稍等，我确认 当有空位时 不满意时 状况，进行换 一下预定情况，马上再为 位。 您安排，好吗, X 先生，非常抱歉，我已 当没有空位时 向客人道歉 经确认过，目前暂时没有 其他的空位，您先坐这儿， 如果有其他的位子，我再 为您安排，好吗, 2.4 入座 2-4-1 成人 将椅子拉开，当客人坐下“请” 来，用膝盖顶一下椅背，双 手同时送。 2-4-2 儿童 帮助摆放儿童凳，凳子和桌请家长注意小朋友的 安 面紧靠在一起，将安全带扣全 。 好 从操作台(side station)上您好，这是我们的菜单 3.1 传递菜?传递菜单 取出菜单、酒水单在客人的(酒水单) 单、酒水单 右边，打开菜单和酒水单的practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 第一页，双手将菜单和酒水 单送到客人面前～ 3.开始点单 ?传递酒水单 询问客人谁负责点酒水。 请问哪一位点酒水, 7 /40 酒店制度 4.1 询服务员站在客人的“请问可以为您点注意身体不要靠 问客人右侧离客人一步距菜了吗,” 着餐台边缘 音量适 是否可离与餐台保持一定 中;身体微微前倾。 以点菜 距离。 4.2 为?点菜 准备好笔、便签纸，“ 请问可以点菜了笔要求要书写流畅; 客人点画好台图，询问客人吗,”“ 您点的有说话时要亲切，热 菜 是否能点菜，记录好„”重复客人点的情，语气平缓;注意 客人所点的菜和特菜，并流利回答客人先女后男，先宾后主 殊要求适时促销及的提问，其中，对餐的顺序进行;与客人 给客人一些合理化点和酒水做推荐销保持眼神交流;向每 建议当客人点到特售～ 位客人复述所点的 4.点菜流 殊菜品时:“如煎蛋内容。 程烈酒要 要问单面煎还是双问要单杯 面煎,沙拉要问配 还是双杯 什么汁,牛排，要问 几成熟,披萨要问 几寸的～点带气的软 饮时要问要不要加 冰～客人点意大利面 时要问清楚需要哪practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 种粉及配哪种料 4.3 客?厨房可 以立即向厨师长了解“X 先生/小姐，您不要慌张，表情 人要点制作该菜 该菜是否能马上制点的XXX 虽然菜 镇静自若。 8 / 40 酒店制度 4.6 遇耐心向客人推 我们有专门为老人介绍一些清淡、易于消 到点适荐适合他们吃的菜(小孩)制作的菜 化、容易食用的菜式， 合老人、式 式 ， XX菜，您看不要介绍那些刺激性、 小孩食行不行, 味道重、带刺多的食物 用的菜给老人或小孩。不要推 时 销烈性酒佐餐～ 4.7 遇?佛教 征求客人意见制作我们可以专门为您了解客人信奉哪种宗 到信奉素食菜。 制作XX 菜，您看行教，有什么忌讳，在菜 宗教的不行, 单上要特别注明，交待 客时 厨师客人的特殊要求; 上菜时要仔细检查以免 ?伊斯兰教 征求客人意见制作 出错。 没有猪肉的菜式。 ?印度教徒 征求客人意见制作 没有牛肉的菜式。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 5.1 输 ?使用电脑系至操作台，根据便签动作迅速，准确;输单 统 上记录的内容，按照时注意要按照出菜顺序 出菜顺序将客人所 9 /40 酒店制度 6.4 准从操作台内取 要根据点菜内容 备 出要撤换的餐 判断要撤换哪些 餐具 具，放在托盘内 餐具。例如:客人 点牛排 时 要上 牛排刀，点鱼时要 上鱼刀及鱼叉。 6.5 撤?撤餐具 根据每一位客人左侧使用的餐具 换餐具 所点菜的内容将在 客 人 左 侧 不需要用的餐具撤换，右侧使用的practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 撤走，左手托托餐具在客人右侧 盘，右手拿餐具，撤换;杯子在客人 将撤走餐具摆放右侧撤换。 在操作台指定位 10/40 酒店制度 8. 上菜8.1 准在备餐间准备好所按照每一位客人所 服务流程 备工作 配的调味品(如辣点菜的内容准备。 酱、番茄酱、起司粉 等);在 客人左边 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 上，放在客人正前 方。 8.2 上按照面包、头盆、汤、这道是XX菜 拿盘子时，手指不能 菜 主菜、甜点的顺序或 请小心 伸至盘内，而是使用 11/ 40 酒店制度 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 2-2 客人没有喝完的 *杯子 2-2 客人用餐完毕后杯子不要撤走;撤餐 在客人右边用右手撤具时，要视餐台摆放 杯子，左手拖拖盘。位置的实际情况而 除水杯外的所有空杯 定。如:客人左侧餐 均可收走。 桌靠墙，可在客人右 侧撤餐具。主食用完 后，餐桌上只剩下水 杯、烟灰缸、花瓶、 装饰物等其他餐具 全部撤走。 ?送洗餐具 将脏的餐具器皿按规注意玻瓷器皿的轻 定送至洗碗区，并依拿轻放。 类分开摆置。 ?准备工作 用托盘将干净烟灰缸注意要随时巡视现 置于托盘上。 场，烟缸内不得超过 3 个烟头。 9.4 更换?更换烟缸 以左手持托盘，右手对不起，可以帮您更需 要 换 烟 灰 缸 烟灰缸 拿干净的烟灰缸，将换一 下 烟 缸吗, 时，先提醒客人，小 干净的烟灰缸盖在脏心烟灰不要撒出来。 的烟灰缸上面，然后 一起移到托盘上，从 托盘上拿另一干净的 烟灰缸置于桌面上。 ?点烟 如客人需要，可帮客小心操作，注意不要 人点烟;轻轻地在客烫到客人。 人视线内划火柴，小 心送到客人面前。 9.5 清理 ?准备工作 准备一条服务巾折成每撤一次盘后， 桌面 小四方形和一个点心如桌面有垃圾要及 盘。 时清理。服务巾、点 心盘均干净无污迹。 ?清理桌面 从客人两侧将桌上的注意不要触碰到客 面包屑及杂物轻扫至人。 点心盘上。 10.1 点递送点心单适时推销请问是否要甜点、咖 主动、热情为客人推 单 主动推荐餐后甜品和啡或餐后酒呢,我荐;认真记录客人需 饮料;记录并按流程们的XX很有特色需求。 下单。 不需要尝一尝呢, 上甜品在客人左边上甜品。 这是您点的咖啡和 甜品在客人下单后 10.餐后甜 10.2 甜品～ 10 分钟后端上来。 品、饮料 上饮料1准备好奶缸( 1 咖啡在客人下单后 服务流程 10.3 个 )、 糖盅、咖啡勺或用完甜品后5分钟 等。在客人右边上咖内端上来。 啡。餐后酒服务与餐 前酒服务相同。 12 / 40 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 酒店制度 11.1 准 至操作台打印帐单，确保帐单准确无差 备工作 检查帐单，放在帐单错，帐单夹干净完 夹内，并附上酒店专好，笔书写流畅。 用笔。 11.2 递 在客人提出结帐后 这是您的帐单～ 面带微笑，声音适 送帐单 3 分钟内在客人右中。 11.结帐 边双手呈上帐单，呈 服 帐夹时将账面朝向 务流程 客人，然后退后至客 人右后方，等候客人 付账。 11.3 现 清点数额;将现金交谢谢～这是找您的零仔细核对钱数，要求 金结帐 到收银处，将发票及钱和发票，请您收准确无差错 服务 找零用帐单夹夹好，好～ 送回客人 11.4 信 将帐单、信用卡、一请您签字～对不起，五指并拢，并礼貌地 用卡结起交收银员把卡、认您的签名式样和信指向签名处，示意客 帐服务 购单夹在收银夹内，用卡不一致，请您重人签字～如信用卡和 准备酒店专用笔，请签一次，好吗, 认购单签名式样不 客人在认购单上签一致，礼貌地请客人 名，核对信用卡背面重新签一次～ 的签名和认购单上 是否一致，将认购单 “客户存根联”和信 用卡交给客人并致 谢～ 11.5 客 请客人在帐单上签请您签上您的姓名要求帐单的签名式 人签单上姓名和房号，将帐和房号～ 样与入住单上签名 入房帐单交给收银，收银立谢谢～ 式样一致语气平缓。 服务 即查询客人签单的对不起，因为您的签 信用额度，并入账如单额度不够，请问您 客人不能签单，请客是否能用其它的方 人改用其它的结账式结账，现金或者信 方式～ 用卡～ 11.6 提 询问客人是否需要请问是否需要帮助服务热情周到，记住 供叫出提供叫出租车服务，叫出租车呢,大概客人需求～ 租车服如需要问清楚所需需要多少辆车, 务 出租车数量，立即联 系礼宾部跟进。 11.7 征 询问客人对服务、设请问您对我们这次态度诚恳～ 询意见 备等各方面的意见，宴会接待工作有什 不断改进。 么意见和建议, practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 13 / 40 酒店制度 12.送客服 12.1 拉 ?成人 客人离开时，上 为女士或主宾拉椅 务流程 椅谢客 前用双手托住 动作幅度不要太大， 椅背轻轻往后拉。 以免碰到客人。 ?儿童 帮儿童解开儿 童椅的安全带～ 12.2 检查餐台及周边是否请带好您的随身物 检查要仔细，快速。 检查餐有客人的遗留物品 品～ 座 12.3 见客人起身离开餐厅谢谢光临，再见 表情与动作要求自 送客 时，主动向客人道别 然，不要太僵硬、声 音适中。 12.4 再次检查餐台及周边不得私自保存客人 发现遗是否有遗留物品发现的遗留物品不得拖 留物品 遗留物品立即交给当延上交物品的时间。 班主管 13.1 使用托盘将咖啡杯，动作快速。 撤餐具 咖啡勺，甜品盘，甜 点勺、水杯等分类撤 回。 13.2 将餐具送至洗碗区，餐具必须放到指定 送洗餐并依类堆放整齐，如位置，不得随意堆放 13.清理台 具 有未 脏餐具。 面流程 用之黄油、果酱则放 回备餐间。 13.3 站在桌沿中间的位撤台布时，不要当着 撤换台置，双手拉住台布一客人的面把台布撤 布 边向 走将餐桌完全暴露 身 体 方 向 拉动，在外， 与台布的另一 边 对 撤脏台布的同时要 折 将干净的台布放置 2次，将干净的台 在餐桌上脏台布必 布放置在餐桌上，撤须放到 下脏台布，放入专用指定位置，不得随意 布草筐。 堆放脏台布 13.4 检查地板上、餐椅上 清理工是否有污渍或垃圾、 作 杂物 等，并立即清理。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 14 /40 酒店制度 14.1 ?洗手 洗干净双手准备各双手洁净，无污迹， 准备工类餐具、玻璃器皿双手干燥无水迹。 作 台布、口布、折叠 好餐巾 ?清洁器皿及注意餐具、布件是 餐具 否有破损、污迹， 是否洁净光亮;按 14 重新 规 定 折 叠 餐巾 摆 14.2 铺 ?摆椅 将所需餐椅按就餐餐椅稳当、无倾斜、 台流程 台布 人数摆放于餐桌破损现象横竖要对 边; 齐; 服务员洗干净双干 净 台 布 无 手，并对准备铺用残破、油渍、折皱; 的每块干净台布进 行仔细检查; ?检查台布 站在餐桌边的中间在抛抖过程中，做 位置，距餐台约 40 到用力得当，动作 厘米撤脏台布的同熟练，一次抖开并 时将干净的台布放到位;干净台布不 置餐桌上; 能触及地面 ?铺台布 铺台布时双手将干纹的交叉点应正好 净台布打开，平行在餐桌的中心处， 打折，并提拿在双干净台布的正面凸 手中，身体呈正位缝朝上，中心线 在 站立式，利用双腕桌 子 正 中间，四 的力量，身体略向边下垂部分距离地 前倾，将台布向前面的高度相等;铺 一次性轻轻地抛抖好的干净台布应为 出去，并平铺于餐平整无皱纹餐椅前 桌上。将餐椅整理端边缘与干净台布 好。 下垂的边缘平行在 一条线上。 14.3 拿 使用托盘，托盘用拿酒杯、水杯时握 餐具 口布铺垫。餐具分住杯脚，拿刀、叉 类放置在托盘上。握住柄把处，避免 左手托盘，右手拿受于餐具接触，减 餐具。 少污染餐具落地碰 脏，不得再使用。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 14.4 铺?放置装 在席位的正前方铺刀叉按菜单顺序从 餐具 饰盘 装饰盆，盆底与桌外侧向里摆放拿刀 边 2 厘米距离， 叉的柄处，不触碰 15 / 40 酒店制度 ?放餐具 按照汤、沙拉、主握 杯 子 时 拿 菜、水果的用餐顺杯底、杯脚，不要 序依次摆放餐具。留下手印餐具不 在装饰盆右侧由小心碰脏要更换 外向内铺放汤勺、干净的餐具调味 头盆刀、主刀，勺瓶内为 8 分满， 心向上，刀口向不足时要注意添 左，柄把底部距桌加。 边 2 厘米离。在 装饰盆左侧与右 侧相对应，由外向 里铺设头盆叉、主 叉。叉尖向上，底 部距 桌 边 2 厘 米。头盆叉比肉叉 高出 3 厘米叉的 左侧摆放面包盘， 面包盘上放黄油 刀，刀尖向上，刀 口向外。在装饰盘 上方放水果刀叉， 叉在下，刀在上。 ?放杯具 在右侧刀尖上1 厘米处依次铺设 水杯、白葡萄酒 杯、红葡萄酒杯 ?放置其它在桌子中央放好 物品 调味瓶、烟缸、装 饰物等 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 14.5 摆 将椅子摆好归位。 椅子与席位对应， 放椅子 垂下的桌布要与 椅子前方的边缘 平行 16 / 40 酒店制度 西餐自助早餐服务流程 (0) (1) (2) (3) 开 始 自助餐台预迎宾接待 迎座、入座 备工作 (7) (6) (5) (4) 清理桌面 送客服务 自助餐台 餐间服务 (9) (8) (10) 整理并清洁 重新摆台 结 束 Buffet台 项目 状况 分项 做什么 说什么 要求标准 1.1 自助?清洁 擦 干 净 餐 无灰尘、无污迹。 餐台 台 、uffet 炉表 服务 面、装饰品，准 1. 自助餐 备好酒精炉、中 台 预备工英文菜卡。 作 ?摆台 摆好刀、叉、筷整洁、安排有序，考practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 子、汤勺、咖啡虑周到。 勺、杯、碗、碟 等餐具，同种型 号的餐具摆在一 17/40 酒店制度 ?接待员面带微笑，随时仪容仪表端庄整洁， 2.1 在迎 在 留意四面八方有腰杆挺直双手自然 宾台迎宾台时 无客人接近。 下垂，不得弯腰趴在 时 台上或撑在台上不 2 迎宾接待 得聊天不得讲私人 电话不得擅离岗位 ?接待员领班迅速补位。 不在迎宾 台 时 2.2 当客注意和客人眼神早上好～先生表情与动作要求自 人走近接上的交流面带微(小姐)欢迎然，不要太僵硬、声 待柜台约笑鞠躬 45 度光临XXX! 音适中。 五步距离角。 时。 2.3 当客请对方出示早餐 请您出示您声音适中、面带微 人接近约券。 的早餐券，谢笑。 1 步距离谢～ 时。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 双手接过客人的谢谢 礼貌得体。 2.4 有早 早餐券，检查早 餐券时 餐券的有效日期 18 /40 酒店制度 3.5 当对 ?当有空立即查看餐厅入 请稍等，我马表情自然，不可慌张， 位置不满位时 座情况，帮助换 上再帮您安不要让客人的等待时 意时 位子。 排 间太长。 ?当没有向客人抱歉 非常抱歉，我 空位时 们已经没有 空位了，您是 否可以稍等 一下，如有空 位，我们马上 为您安排。 ?成人 将椅子拉开，当 “请” 一般为女士或主宾拉 客人坐下来，用 椅;力度得当; 3.6(准备 膝盖顶一下椅 入座 背，双手同时送， practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 让客人做在离桌 边 10 到 15 厘 米。 ?儿童 帮助摆放儿童 请家长注意 19 /40 酒店制度 5.1 整理、 用干净的抹布随时保持餐台干净、 清洁自助擦试自助餐台，整洁、没有任何垃圾 餐台 并用干净点心碎屑; 碟装放垃圾碎 屑随时查看酒 精炉是否在燃 5 自 助 烧，如熄灭要立 餐 台 服 即将酒精炉拿 务流程 到备餐间，确定practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 火苗熄灭后，再 添加酒精。 5.2 对客 递送干净的碟这道菜是XX，要求服务热情、周 2 0/ 40 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 酒店制度 7.4 清理 检视地板上、餐椅 工作 上是否有污渍或 垃圾、杂物等，并 立即清理。 8.1 准备 ?洗干净双手。 双手洁净，无污迹，双 工作 手干燥无水迹; 8 重 新 ?准备各类餐具、注意餐具、布件是否有 摆台 台布、餐巾。 破损、污迹，是否洁净 光亮; ?折叠好餐巾。 按规定折叠餐巾; 8.2 铺台 台布中缝居中四台布干净、平整，烫线 边下垂，长短一平直，没有烟洞; 致，四角与桌脚成 直线垂直。 8.3 拿餐具 使用托盘，托盘用拿刀、叉握住柄把处， 口布铺垫。 避免受于餐具接触，减 少污染餐具落地碰脏， 不得再使用 8.4 铺餐具 ?在席位的正前方拿刀叉的柄处，不触碰 铺放餐垫巾，桌边 上方;握杯子时拿杯 2厘米距离。 底、杯脚，不要留下手 ?餐巾放在餐 垫印;餐具不小心碰脏要 巾中央。 更换干净的餐具;调味 ?在餐垫巾右侧，瓶内为 9分满，不足时 摆放早餐刀，刀口要注意添加; 向左，柄把底部距 桌边2厘米距离。 ?在餐垫巾左侧里 摆放早餐叉。叉尖 向上，底部距桌边 2 厘米。叉的左侧 1 厘米摆放面包 盘，面包盘上放黄 油刀，刀尖向上， 刀口向外。 ?在右侧刀尖上 1 厘米处依次摆放 咖啡碟，咖啡杯倒 扣在咖啡碟上，咖 啡杯把手向右侧 外面，咖啡杯前方 摆放咖啡勺，勺柄 朝右侧。 ?在桌子中央放好 调味瓶、烟缸、装 饰物等。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 21/ 40 酒店制度 8.5 摆放 将椅子摆好归 椅子与席位对应，垂 椅子 位。 下的桌布要与椅子前 方的边缘平行 8.6 检查 检查台面、椅子 台面铺设无遗漏，台 工作 面铺设 规范 编程规范下载gsp规范下载钢格栅规范下载警徽规范下载建设厅规范下载 ，椅子配 齐、完好。 9.1 撤餐 熄 灭 所 有 酒 所有物品必须放到指 精炉 ， 将 所 定 位置，不得随意堆 有Buffet 炉内的放。 保温锅送至洗碗 9.整理、清间规定的位置没 洁Buffet台 有使用完的黄 油、果酱等调料、 配料统一收回摆 放在固定位置撤 脏台布，并放到 指定的脏布巾框 内。 9.2 清洁 使用干净的抹布 做到餐台整齐、无垃 和专用清洁剂清 圾、无污迹;地面无 洁 Buffet 炉、 垃圾、无污迹; 自助餐台面检视 地板上、餐椅上 是否有污渍或垃 圾、杂物等，并 立即清理。 9.3 检查 检查餐台是否还 仔细、认真检查，无 有遗漏工作及时 遗漏。 改进 西餐厅下午茶服务流程 (0) (0) (1) (2) (3) 开 始 迎宾接待 带位入座 开始点单 (6) (5) (4) 餐前服务 下单服务 开始点单 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three (7) (8) (9) 上酒水 上菜服务流程 巡台服务 22 / 40 酒店制度 西餐厅下午茶工作与标准说明 项目 状况 做什么 说什么 要求标准 ?接待员在迎面带微笑，注视四面仪容仪表端庄整 1.1在迎宾台时 八方有无客人接近 洁，腰杆挺直双手 1.迎宾接宾时 自然下垂，不得弯 待 腰趴在台上或撑在 台上;不得聊天; 不得讲私人话;不 得擅离岗位。 ?接待员不在领班迅速补位 迎宾台时 1.2当客注意和客人眼神上中午好～先生(小表情与动作要求自 人走 近 的交流、面带微笑、姐)欢迎光临XXX 然，不要太僵硬、 接 待柜 鞠躬 45 度角、主动声音适中;如果是 台 约 问候客人 熟客，要主动称呼 五 客人的姓氏(如: 步距离张先生，您好) 时 1.3当客询问对方是否有预请问您有预定吗, 声音适中、面带微 人接近定? 笑～ 约 1 步 距离时 1.4、当?查询订位表 询问订位人姓名。 请问您订位的姓声音适中、面带微 回答 名。 笑、注意和客人眼 “有” 神上的交流。 时 ?有预定时 立即查看订位表，确X 先生您好，今天注意和客人眼神上 认客人名字与预定为您预备了您最喜的交流，微微点头 人数～ 欢的位 置(熟客)右手五指并拢指向 /我为您预备(最舒位置的方向～ 服)靠(窗)的位 置，这边请～ ?订位表上没立即查看订位状况X 先生，请问您有表情自然，大方 查到客人的并安排座位 几位,我为您预备得体～ 订位 (最舒服)靠(窗) 的位置，这边请。 1.5 当立即查看订位状况 请问您有几位,我表情自然，态度和practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 回答为您预备(最舒服)蔼～ “ 没 靠(窗)的位置， 有 ”时～ 这边请～ 23 /40 \ 酒店制度 2.1 开后退一步，伸出一“请”～ 面带微笑，表情 始带位 只手，五指并拢指自然 ～ 向位置方向，身体 2.带 位 微微前倾～ 入 座 2.2 带走在客人右前 这边请～(请注意适时回头向客人 流 程 位途中 方 2 到 3 步 台阶)询问客人选示意，以免走失; 择吸烟区还是非 吸烟区。询问客人 姓氏并在服务过 程中使用。 向客 人介绍自助下午 茶的特色 2.3 到引至桌边，询问客请问您对这位置声音适中、面带 桌边 人对位置是否满还满意吗, 微笑; 意, ?当对帮助拉椅。迎送员请坐 力度得当，不要 订位满要在客人右边为客将椅子拖出声音 意时 人打开餐巾轻轻铺以 女 性 客 人 在客人大腿上。 优先～ ?当对立即查看订位状X 先生，请稍等，表情自然，保持 当有空位时 订位不况，进行换位。 我确认一下预定微笑不可慌张，不 满意时 情况，马上再为您要让客人的等待 安排，好吗, 时间太长 当没有空位向客人道歉 X 先生，非常抱以诚恳委婉的态 时 歉，我已经确认度、表情向客人说 过，目前暂时没有明 其他的空位，您先 坐这儿，如果有其 他的位子，我再为 您安排，好吗, 2.4 入2-4-1 成人 将椅子拉开，当客“请” 一般为女士或主 座 人坐下来，用膝盖宾拉椅，力度得 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 顶一下椅背，双手当，让客人坐在离 同时送 桌边 10 到 15 厘米，切忌勿撞倒 24/40 如客人用要求打开餐牌这是我们的餐 散餐 酒水牌递给客牌和酒水牌。 人。 如客人用需告知客人自XXX先生，自助 自助下午助下午茶餐的餐时间是X点到 茶餐 服务时间。向客X点，自助餐台 人介绍自助餐在您的X边，离 的位置和使用座时 请保管 方法，并提醒客 好您的贵重物人注意保管行 品 谢谢 祝 李物品 您用餐愉快～ 回到迎送员应将客 岗位情按要求登记 时 在客情表上包 括台号、人数、 客人姓名座 号 。如VIP客人 则要特别关照 所在区域的班 长、组长做好服 务 并告知餐 厅经理。然后尽 快赶回迎送台 (以保证迎送 台不空岗)如餐 厅旺，应留意有 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 哪些空台，做好 记录并与其他 迎送沟通好。应 该将客人平均 25 /40 3.开始点3.1传递 ?传递菜单 从操作台(side 您好，这是我们的一至两位客人取一 单 菜单、酒station)上取出菜菜单(酒水单) 本菜单，三至两位 水单 单、酒水单在客人客人取两本菜单， 的右边，打开菜单四人以上的客人取 和酒水单的第一三本菜单。 页，双手将菜单 和酒水单送到客人 面前～ ?传递酒水单 询问客人谁负责点请问哪一位点酒取一本饮料单给点 酒水。 水, 酒水的客人传递菜 单、酒水单时要动 作自然，面带微笑， 腰部稍弯，先考虑 女宾后男宾 ?促销 开始主动为客人推XX先生，我们酒店熟悉下午茶套餐里 荐下午茶套餐。 最近推出的下午茶的搭配餐及价格。 套餐有XX，可以选如客人不需要推介 择搭配。您可以看要暂时回避，并随 一下，有没有您喜时待命～ 欢的套餐。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 3.2倒柠 客人入座后，为客杯垫上的酒店标志 檬水 人倒柠檬水右手拿正对客人每天下 水壶，在客人右侧午、晚上将柠檬水 放置杯垫，然后倾内的柠檬更换一次 26 /40 酒店制度 4.3 客?厨房可以制立即向厨师长了解“X 先生/小姐，您不要慌张，表情镇 人要点作该菜 该菜是否能马上制点的XXX 虽然菜静自若。 的菜，作 单上没有，但是厨 菜单上师长将尽全力为您 没有时 制作这道菜。” ?厨房无法制 非常抱歉，因为您委婉的向客人说明 作该菜时 点的这道菜菜单上情况～征求客人的 没有，厨房也没有谅解～ 备这种配料，您是 否可以换XX菜, 4.4客人?不参加活动 非常抱歉，因为我委婉的向客人说明 要点的的菜时 们这个月的套餐活情况～征求客人的 套餐菜动是XX菜～您想搭谅解～ 单上没配的XX菜是不参 有 加活动的。您是否 可以换成XX菜, practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 参加活动但如是价位差不多的非常抱歉，我需要 是是要换其菜时，先向主管、请示一下经理，请 他套餐里的经理报告，经理同您稍等, 27 /40 酒店制度 4.8 遇到?佛教 征求客人意见制作素我们可以专门为您了解客人信奉哪种 信奉宗食菜。 制作XX 菜，您看 宗教，有什么忌讳， 教的客行不行, 在菜单上要特别注 人时 明，交待厨师客人的 特殊要求;上菜时要?伊斯兰教 征求客人意见制作没 仔细检查以免出错。 有猪肉的菜式。 ?印度教徒 征求客人意见制作没 有牛肉的菜式。 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 5.1 输单 ?使用电脑系至操作台，根据便签动作迅速，准确;输 统 上记录的内容，按照单时注意要按照出 出菜顺序将客人所点菜顺序， 5. 下 单 28 /40 酒店制度 6.4 准备 从操作台内取出要要根据点菜内容判 餐具 撤换的餐具，放在托断要撤换哪些餐具。 盘内 例如:客人点牛排 时 要 上 牛 排刀，practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 点鱼时要上鱼刀及 鱼叉。 29/40 酒店制度 8. 上 菜 8.1 准备 在备餐间准备好所配按照每一位客人所点菜的内容practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 服务流程 工作 的调味品(如辣酱、准备。 番 茄酱、起司粉等);在 客 人 左 边上，放在 30/40 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 酒店制度 *杯子 2-2 客人用餐完毕后在客2-2 客人没有喝完的杯子不要撤 人右边用右手撤杯子，左走;撤餐具时，要视餐台摆放位 手拖拖盘。除水杯外的所置的实际情况而定。如:客人左 有空杯均可搬走。 侧餐桌靠墙，可在客人右侧撤餐 具。主食用完后，餐桌上只剩下 水杯、烟灰缸、花瓶、装饰物等 其他餐具全部撤走。 ?送洗将脏的餐具器皿按规定送注意玻瓷器皿的轻拿轻放。 餐具 至洗碗区，并依类分开摆 置。 9.4 更换?准备用托盘将干净烟灰缸置于注意要随时巡视现场，烟缸内不 烟灰缸 工作 托盘上。 得超过 3 个烟头。 ?更换以左手持托盘，右手拿干对不起，可需 要换烟灰缸时，先提醒客人， 烟缸 净的烟灰缸，将干净的烟以帮您更换小心烟灰不要撒出来。 灰缸盖在脏的烟灰缸上一下烟缸 面，然后一起移到托盘上，吗, 从托盘上拿另一干净的烟 灰缸置于桌面上。 ?点烟 如客人需要，可帮客人点小心操作，注意不要烫到客人。 烟;轻轻地在客人视线内 划火柴燃，小心送到客人 面前。 9.5 清理 ?准备准备一条服务巾折成小四每撤一次盘后，如桌面有垃圾要 桌面 工作 方形和一个点心盘。 及时清理。服务巾、点心盘均干 净无污迹。 ?清理从客人两侧将桌上的面包X先生，请注意不要触碰到客人。 桌面 屑及杂物轻扫至点心盘问是否需要 上。并询问客人是否还要加酒水。 加什么菜或酒水。 10.1 准 至操作台打印帐单，检查确保帐单准确无差错，帐单夹干 备工作 帐单，放在帐单夹内，并净完好，笔书写流畅。 附上酒店专用笔。 10.2递 在客人提出结帐后 3 分这是您的帐面带微笑，声音适中。 送帐单 钟内在客人右边双手呈上单～ 帐单，呈帐夹时将账面朝10.结 向客人，然后退后至客人帐服 右后方，等候客人付账。 务流程 10.3 清点数额;将现金交到收谢谢～这是仔细核对钱数，要求准确无差错 现 金 银处，将发票及找零用帐找您的零钱 结帐服单夹夹好，送回客人 和发票，请 务 您收好～ 10.4 信 将帐单、信用卡、一起交请您签字～五指并拢，并礼貌地指向签名 用卡结收银员把卡、认购单夹在对不起，您处，示意客人签字～如信用卡和 帐服务 收银夹内，准备酒店专用的签名式样认购单签名式样不一致，礼貌地 笔，请客人在认购单上签和信用卡不请客人重新签一次～ 名，核对信用卡背面的签一致，请您 名和认购单上是否一致，重签一次， 将认购单“客户存根联”好吗, 和信用卡交给客人并致 谢～ practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 31/40 酒店制度 10.1 准 至操作台打印帐单，检查确保帐单准确无差错，帐单夹干 备工作 帐单，放在帐单夹内，并净完好，笔书写流畅。 附上酒店专用笔。 10.2递 在客人提出结帐后 3 分这是您的帐面带微笑，声音适中。 送帐单 钟内在客人右边双手呈上单～ 帐单，呈帐夹时将账面朝 向客人，然后退后至客人 右后方，等候客人付账。 10.3 清点数额;将现金交到收谢谢～这是仔细核对钱数，要求准确无差错 现 金 银处，将发票及找零用帐找您的零钱 结帐服单夹夹好，送回客人 和发票，请 务 您收好～ 10.4 信 将帐单、信用卡、一起交请您签字～五指并拢，并礼貌地指向签名 用卡结收银员把卡、认购单夹在对不起，您处，示意客人签字～如信用卡和 帐服务 收银夹内，准备酒店专用的签名式样认购单签名式样不一致，礼貌地 笔，请客人在认购单上签和信用卡不请客人重新签一次～ 名，核对信用卡背面的签一致，请您 名和认购单上是否一致，重签一次， 将认购单“客户存根联”好吗, 和信用卡交给客人并致 谢～ 10.5 请客人在帐单上签上姓名请您签上您要求帐单的签名式样与入住单 客 人 和房号，将帐单交给收银，的姓名和房上的签名式样一致语气平缓。 签单入收银立即查询客人签单的号～谢谢～ 房帐服信用额度，并入账如客人对不起，因 务 不能签单，请客人改用其为您的签单 它的结账方式～ 额度不够， 请问您是否 能用其它的 方式结账， 现金或者信 用卡～ 10.6 提 询问客人是否需要提供叫请问是否需 服务热情周到，记住客人需求～ 供叫出出租车服务，如需要问清要帮助叫出 租车服楚所需出租车数量，立 租车呢,大 务 即联系礼宾部跟进。 概需要多少 辆车, 10.7 征 询问客人对服 请问您对我 态度诚恳～ 询意见 务、设备等各方 们这次宴会 面的意见，不断 接待工作有 改进。 什么意见和 建议, practice activities implementation programme, and XX town party leadership party of mass line education practice activities rec tification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 32/40 11.1 11送客服 ?成人 客人离开时，上前用为女士或主宾拉椅动作幅度 拉 椅务流程 双手托住椅背轻轻往不要太大，以免碰到客人。 谢客 后拉。 ?儿童 帮儿童解开儿童椅的 安全带～ 11.2 检查餐台及周边是否请带好您的 检查要仔细，快速。 检查餐有客人的遗留物品 随身物品～ 座 11.3 见客人起身离开餐厅谢谢光临， 表情与动作要求自然，不要太 送客 时，主动向客人道别 再见 僵硬、声音适中。 11.4 再次检查餐台及周边不得私自保存客人的遗留物 发现遗是否有遗留物品发现品不得拖延上交物品的时间。 留物品 遗留物品立即交给当 班主管 12.1 使用托盘将咖啡杯，动作快速。 撤餐具 咖啡勺，甜品盘，甜 点勺、水杯等分类撤 回。 12.2 将餐具送至洗碗区，餐具必须放到指定位置，不得 送洗餐并依类堆放整齐，如随意堆放脏餐具。 12.清理台 具 有未用之黄油、果酱 面流程 则放回备餐间。 12.3 站在桌沿中间的位撤台布时，不要当着客人的面 撤换台置，双手拉住台布一把台布撤走将餐桌完全暴露 布 边向身 体 方 向 拉在外，撤脏台布的同时要将干 动，与台布的另一 边 净的台布放置在餐桌上脏台 对 折2次，将干净的布必须放到指定位置，不得随 台布放置在餐桌上，意堆放脏台布 撤下脏台布，放入专 用布草筐。 12.4 检视地板上、餐椅上 清理工是否有污渍或垃圾、 作 杂物等，并立即清理。 13.1 ?洗手 洗干净双手准备各类双手洁净，无污迹，双手干燥 准备工餐具、玻璃器皿、台无水迹。 作 布、口布折叠好餐巾 ?清洁器 注意餐具、布件是否有破损、practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 皿及餐污迹，是否洁净光亮;按 规 具 定 折 叠 餐巾 13.2 ?摆椅 将所需餐椅按就餐人餐椅稳当、无倾斜、破损现象 铺台布 数摆放于餐桌边; 横竖要对齐; 33/40 ?检查台布 站在餐桌边的中间位在抛抖过程中，做到用力得 置，距餐台约 40 厘当，动作熟练，一次抖开并 米撤脏台布的同时将到位;干净台布不能触及地 干净的台布放置餐桌面;干净台布中间折; 上; ?铺台布 铺台布时双手将干净纹的交叉点应正好在餐桌的 台布打开，平行打折， 中心处，干净台布的正面凸 并提拿在双手中，身缝朝上，中心线在桌子正中 体呈正位站立式，利间，四边下垂部分距离地面 用双腕的力量，身体的高度相等;铺好的干净台 略向前倾，，将台布向布应为平整无皱纹餐椅前端 前一次性轻轻地抛抖边缘与干净台布下垂的边缘 出去，并平铺于餐桌平行在一条线上。 上。将餐椅整理好。 13.3 拿 使用托盘，托盘用口拿酒杯、水杯时握住杯脚， 餐具 布铺垫。餐具分类放拿刀、叉握住柄把处，避免 置在托盘上。左手托受于餐具接触，减少污染餐 盘，右手拿餐具。 具落地碰脏，不得再使用。 13.4 铺?放置装饰盘 在席位的正前方铺装刀叉按菜单顺序从外侧向里 餐 饰盆，盆底与桌边 2 摆放拿刀叉的柄处，不触碰 具 厘米距离， 上方。咖啡勺不需摆放; ?放餐巾 餐巾放在装饰盘中 央， ?放餐具 按照汤、沙拉、主菜、握杯子时拿杯底、杯脚，不 水果的用餐顺序依次要留下手印餐具不小心碰脏 摆放餐具。在装饰盆要更换干净的餐具调味瓶内 右侧由外向内铺放汤为 9 分满，不足时要注意添 勺、头盆刀、主刀，加。 勺心向上，刀口向左， 柄把底部距桌边 2 厘米离。在装饰盆左 侧与右侧相对应，由 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 外向里铺设头盆叉、 主叉。叉尖向上，底 部距 桌 边 2 厘米。 头盆叉比肉叉高出 3 34/40 ?放置其 在桌子中央放好 它物品 调味瓶、烟缸、 装饰物等 13.5 将椅子摆好归椅子与席位对 摆放位。 应，垂下的桌布 椅子 要与椅子前方的 边缘平行 13.6 检查台面、椅子。 台面铺设无遗 检查漏，台面铺设规 工作 范，椅子配齐、 完好。 打烊前工作服务流程 (2) (0) (1) (3) 填写各类 表格 关于规范使用各类表格的通知入职表格免费下载关于主播时间做一个表格详细英语字母大小写表格下载简历表格模板下载 、报 开 始 各项收尾工作 结束 表及工作日志 打烊前工作职能 1、收档工作检查表 2、工作日志 3、签退本 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 打烊前工作流程与标准说明 35/40 1.4 擦试餐具、餐?杯具 准备一冰桶开水 擦试时要快速、用 具 准备一块干净的力均匀。杯具、餐 擦杯布一个干净具均无任何污 垫有口布的圆托迹，手印、水迹， 盘将清洗过的玻要求光亮洁净。 璃杯从洗碗间取 回用左手拿住擦 杯布的一角将杯 脚包住，放在开水 上方熏蒸一下，使 杯壁有水汽产生 用右手拿布巾另 一角塞入杯内，两 手协助杯子转动， 擦拭杯脚、杯壁、 杯口和杯底擦拭 时用力不宜过大， 以防弄碎玻璃杯 擦拭完成后，将杯 子对准灯光检查， 保证其无污迹、无 水迹、无指印和布practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 屑依然用手中擦 杯布包住杯脚将 杯口向下，整齐码 36/40 2 填写各类 填写《 收档 做完收档工作仔细填写，项 表格、报 工作检查表 后，按每一项 目内容落实 表、工作日 目填写收档工作到位。 志 表，并签名。 填写《工作日 记录当日工作发详细记录，不 志》 生的特殊事项，要遗漏 交代下一班需跟 进的事 项。 填写《签退 签好名字和下班如实填写 本》 时间。 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 卫生与标准流程图 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three (0) (1) (2) (3) (4) (5) 开 始 餐具盘点餐具存工作保养工作结 束 工作 量控制 计划 与计划 37/40 严 不要把毛巾、湿衣服搭放在家具 防 上，保持餐厅通风以免受潮或空 1.2家具 ?严防受 受 气湿度过大。 无掉色、脱漆、霉 的使用 潮、曝晒 潮 变。 与 保 养 严 夏天直晒时要拉上窗帘防止阳防 光暴晒。 暴 晒 ?定期上 要使用干燥柔软的绸布。半年左使家具无尘、无迹、practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 腊打光 右上一次蜡。上蜡时家具表面处发亮发光。 先除尘除迹，然后涂上一层薄薄 的白蜡，用洁白的绒布反复擦 38/40 ?电器使 使用前认真阅读说明书。检 查 电 掌握要领后才能操 用前的 线是否安全，安装前要选择合适的作。 1.3 注意事 位置，使用专用的电源插座。定期清洁前要拔掉电源， 餐厅 电 项 清洁电器。 待机器冷却后方可进practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 器的 使 行。电气部分不能着 用与保养 水，清洁时不能用水 冲。 ?冰箱 *放置 放置在通风良好的场所，保证有一其背部要与墙有10 39/40 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three 3 餐 具 3.1 盘点 每个季度盘点一次，并正确记录书记准确、详细、 存 量 控 每月破损或遗失数量。 无差错。 制 3.2 破 损 餐饮部和财务部根据餐厅每月营每月的破损率应控制 率 业情况计算出破损率。 在饭店所规定的合理 范围内，如超过该范 围，则应追踪超乎范 围的项目，找出原因， 以 利改善。 3.3 补充?计划 年终需统计该年所破损或遗失的 新 采购 数 餐具 量，拟定明年的采购计划，统一 采购。 ?员工 如超出破损率，超出部分按照相 赔偿 关程序和制度，员工分摊赔偿。 4 工 作 4.1 日 常 根据淡季、旺季对餐厅菜色、饮 计划 促 销 与 料、服务等进行各种销售推广计 推销计划 划。 4.2 原料、 根据餐厅营业情况制定每日、每 物 品 采 周、每月、每年的原料、物品的 购计划 统一采购计划。 4.3 菜单厨 房 根 据 季 节 变化、节假 更 日等拟定菜单更新计划。 新计划 4.4 培训根据职位、工种等拟定培训计划，有经验的专业人士进 计 所有员工必须配合参加，并参加行所有员工必须按时 划 考核。 参加。 40/40 practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three practice activities implementation programme, and XX town party leadership party of mass line education practice activities rectification programme, and XX town carried out four wind aspects highlight problem special regulation implementation programme and XX town system construction plans,. One is to pay special attention to education. A party Lecture with 71 for all party members and cadres education, organizations watch anti-corruption warning education propaganda, promoting seven special and 9+1+X problems of rectification, Enhance the awareness of all the party members and cadres and the sense, honesty in politics and corruption of immunity. Second, well check the urge. Efforts to increase the annual implementation of the supervision to ensure completion of the various tasks. Third, conscientiously implement the Central, provincial, municipal and County requirements. All party members and cadres and workers to improve the style of work of the Organization, and strive to improve the level of services and service for the masses. Four are in strict accordance with the Central eight regulations and requirements set out in provincial, city and County of ten, resolutely eliminate and prevent expensive recreational activities and entertainment, such as during the holiday season. Five is the renovation of office space. In accordance with the requirements for Office space over standard treatment. Town check the swing team issue 12, make the action 35, carefully check the system, develop and improve the system 8. (D) three