Workplace Etiquette

nullWorkplace EtiquetteWorkplace EtiquettePresented by Anthony Williams Scholarships & Financial Aidnullhttp://www.tjhlqz.com 起重机 立体停车设备 电动葫芦 http://www.u51688.com http://www.qiwhy.comWork EthicWork EthicEthic: A set of principles of right conduct.Work EthicWork EthicInfluencing Factors: Job Interest Learning Potential Earning Potential Past Experience ExpectationsEnthusiasmEnthusiasmGlad to be at work Promoting organization’s goals Willing to learn and advanceInitiativeInitiativeSeeing what needs to be done, and doing it… without having to be told. Reliability ReliabilityFollow-through Attendance Punctuality ThoroughnessOrganizational SkillsOrganizational SkillsEfficiency Project Management Prioritization Time ManagementTeam PlayerTeam PlayerUnderstands and respects goals of the organization Cooperates to promote new initiatives Respects co-workers and supervisorsRespect for Co-workersRespect for Co-workersAnnounce visitors and telephone calls Notify supervisor upon arrival Do not leave work area unattended Notify supervisor upon departure (supervisors – notify staff)Another Form of Respect: CONFIDENTIALITYAnother Form of Respect: CONFIDENTIALITYMaintain privacy of records Retain sense of trust Sustain integrityCustomer ServiceCustomer ServiceThe customer comes first! Acknowledge all customers immediately Give customers your undivided attention Be mindful of office conversations Gossip, family problems, relationship difficulties, and such are not appropriate conversations for the office.Taking ResponsibilityTaking ResponsibilityAccepting a job means accepting the responsibility of the position…. and your performance!Taking ResponsibilityTaking ResponsibilityUnderstand your job description Perform to the best of your ability Arrive ready to work Plan ahead Ask questions and take notesRequesting LeaveRequesting Leave PLAN AHEAD Request time off Give as much notice as possible Schedule personal commitments outside of work timeSick LeaveSick LeaveContact supervisor before scheduled arrival time Parent/spouse may call ONLY IF: if you are physically unable due to hospitalization or serious illness Friends are not permitted to call in for you.Dress CodeDress CodeYour style of dress may be a reflection of who you are, how you think, and how you will perform.Dress CodeDress Code Acceptable Casual attire Unacceptable Sweats Short shorts Spaghetti straps Torn jeans Hats Revealing clothingFollow the dress code dictated by your office policies.Meals & BeveragesMeals & BeveragesPlan ahead: eat before you arrive Do not eat in a high traffic area Keep beverages away from your work and computer equipmentIt is not appropriate, in any office, to eat while on the clock.Personal CallsPersonal CallsRefrain from placing personal calls during work time Cellular phones and beepers should be turned off and not used during work time VisitorsVisitorsIt is best not to have visitors on the job. A quick “Hello” is acceptable An extended visit is not acceptable Maintain confidential information Do not allow visits to interfere with good customer serviceDealing with conflictDealing with conflictThe customer is NOT always right, but the customer ALWAYS comes FIRST! Always remain polite. It is never acceptable to yell or use bad language…..even if the customer did first. Ask for assistance if needed. Possibly move to private area. Report threats. Dealing with conflictDealing with conflictWith co-worker: try to discuss it in a non-confrontational way If necessary, talk to your supervisor With supervisor: Take a step back and consider from where the conflict is stemming Set up a time to discuss with supervisor in a professional manner Are you contributing to the problem?null“… I am convinced that life is 10% what happens to me and 90% how I react to it.… we are in charge of our ATTITUDES.” - Charles SwindollnullThank you for coming!