美容顾问问题反馈2013年1月5日

日期审批的美容顾问工作日期所属质监美容顾问问题原因 要求 对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗 其整改的时间整改完毕的时间未按照质监要求进行整改其它reserved-41271x1Freserved-41270x1F王艳梅吴琼（表格）“有邮箱客户” 资料 新概念英语资料下载李居明饿命改运学pdf成本会计期末资料社会工作导论资料工程结算所需资料清单 不全，“客户资料”里有邮箱的没有删无reserved-41274x1Freserved-41274x1Freserved-41271x1Freserved-41270x1F王艳梅吴琼（电话）1.我们不可以发短信当邮件，不能随便承诺。2.没跟客户进行良好的沟通，话题转换突然，没有问到有用信息。无reserved-41274x1Freserved-41278x1F后期需要听其录音观察reserved-41271x1Freserved-41270x1F王艳梅吴琼（邮件）1.客户“黄意念”的邮件现在正值冬季，写成春季2.在邮件中不要出现“以防未老先衰”等不雅字眼3.一段话不要太长，要分段4.客户“黄艳”的邮件“如果方便的话可以回复邮件可以给您一一解答哦。”语言不通5.客户“黄艳”和“黄雪梅”的邮件没有结束姓名无reserved-41274x1Freserved-41278x1F后期需要看其邮件观察reserved-41271x1Freserved-41270x1F王艳梅白洁（表格）“有邮箱客户”资料不全，“客户资料”里有邮箱的没有删无reserved-41274x1Freserved-41274x1Freserved-41271x1Freserved-41270x1F王艳梅白洁（电话）自信心不足无reserved-41274x1Freserved-41278x1F后期需要听其录音观察reserved-41271x1Freserved-41270x1F王艳梅白洁（邮件）1.刘女士邮件“因而皮肤缺少光泽。皱纹建议您：”这句话有问题2.洪瑛女士邮件“您好！您好！我是之前跟您沟通的梦琪”3.应避免写错名字无reserved-41274x1Freserved-41278x1F后期需要看其邮件观察reserved-41271x1Freserved-41270x1F王艳梅王鸿苇（表格）电话数量跟日报不对，电话回访时间没写，表格比较乱无reserved-41274x1Freserved-41274x1Freserved-41271x1Freserved-41270x1F王艳梅王鸿苇（电话）1.语速比较快2.顾客不记得产品了之后，先跟客户说买过的产品，在说其它的3.问问题不能连着说，要一点一点问4.说话比较随便，经常笑5.结束语不标准6.还没挂电话就大喘气无reserved-41274x1Freserved-41278x1F后期需要听其录音观察reserved-41271x1Freserved-41270x1F王艳梅王鸿苇（邮件）1.避免过渡去角质。敏感型肌肤不能去角质2.亲爱的姜小燕女士您好，格式不对无reserved-41274x1Freserved-41278x1F后期需要看其邮件观察reserved-41271x1Freserved-41270x1F王艳梅王鸿苇王鸿苇的客户资料表里面明明有个客户“蔡国芬”她买了很多产品，应该不算是无效客户，为什么他评为无效客户无reserved-41274x1Freserved-41278x1F打电话对方正在忙碌，过段时间再拨打reserved-41271x1Freserved-41270x1F王艳梅郑鹏飞（邮件）邮件主题有误，缺少字“亲爱某某某”少“的”无reserved-41274x1Freserved-41278x1F后期需要看其邮件观察reserved-41271x1Freserved-41270x1F王艳梅郑鹏飞（邮件）每周邮件，缺少6封邮件无reserved-41274x1Freserved-41279x1F6封邮件未发reserved-41271x1Freserved-41270x1F王艳梅郑鹏飞（邮件）回复邮件的陈云，第二次回复内容并未告知无reserved-41274x1Freserved-41279x1Freserved-41271x1Freserved-41270x1F王艳梅郑鹏飞（日报）反馈客户的问题，并未告知客户姓名，联系方式等无reserved-41274x1Freserved-41279x1Freserved-41274x1Freserved-41271x1F王艳梅吴琼（表格）1“客户资料”里接通客户有的没有填“用户种类”2.有的客户信息填错行，需改无reserved-41278x1Freserved-41278x1Freserved-41639x1Freserved-41271x1F王艳梅吴琼（邮件）客户“黄娟”的邮件没有结束姓名无reserved-41278x1Freserved-41278x1F后期需要看其邮件观察reserved-41274x1Freserved-41271x1F王艳梅白洁（表格）1“客户资料”里接通客户有的没有填“用户种类”2.未拨打过或重复的数据，“电话状态”不用写3.“有邮箱客户”退邮件的在表格中应体现出来无reserved-41278x1Freserved-40912x1Freserved-41274x1Freserved-41271x1F王艳梅白洁应发14封邮件，实发14封邮件，质监收到13封邮件无reserved-41278x1Freserved-41278x1F怀疑是系统漏掉邮件reserved-41274x1Freserved-41271x1F王艳梅王鸿苇（表格）1“客户资料”里接通客户有的没有填“用户种类”无reserved-41278x1Freserved-41278x1Freserved-41274x1Freserved-41271x1F王艳梅王鸿苇应发12封邮件，实发12封邮件，质监收到11封邮件无reserved-41278x1Freserved-41278x1F怀疑是系统漏掉邮件reserved-41274x1Freserved-41271x1F王艳梅王鸿苇（邮件）1.邮件开头“焦扬女士，您好！”格式不对2.邮件中的“电话：18610031963”不是工作电话3.邮件内容比较乱，没有调理无reserved-41278x1Freserved-41278x1F后期需要看其邮件观察reserved-41274x1Freserved-41271x1F王艳梅郑鹏飞（邮件）1.主题有误“亲爱的曹曹丽萍小姐”无reserved-41278x1Freserved-41278x1F后期需要看其邮件观察reserved-41278x1Freserved-41274x1F王艳梅郑鹏飞（邮件）上周周邮件退信的未处理reserved-41280x1Freserved-41278x1Freserved-41274x1F王艳梅王鸿苇（邮件）回复邮件中，邮件比较乱，可阅读性差，没有结束署名reserved-41280x1F后期需要看其邮件观察reserved-41278x1Freserved-41274x1F王艳梅王鸿苇（日报）日报中回复邮件的资料应填写全（年龄）（购买日期）等reserved-41280x1Freserved-41278x1Freserved-41274x1F王艳梅王鸿苇（第二次电话）结束语不标准，吐字不标准reserved-41280x1F后期需要听其录音观察reserved-41278x1Freserved-41274x1F王艳梅吴琼（邮件）上周周邮件退信的未处理reserved-41280x1Freserved-41278x1Freserved-41274x1F王艳梅吴琼（日报）日报中回复邮件的资料应填写全（年龄）（购买日期）等reserved-41280x1Freserved-41278x1Freserved-41274x1F王艳梅吴琼（表格）客户回复邮件之后，应导到“回复邮箱客户”中，“有邮箱客户”里的资料应删除reserved-41280x1Freserved-41278x1Freserved-41274x1F王艳梅吴琼(第二次电话)打电话时应问清有邮箱客户的姓名reserved-41280x1Freserved-41278x1Freserved-41274x1F王艳梅白洁打电话，要是座机要到邮箱的，一定要到客户的手机号码reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅王鸿苇（日报）电话数量不对，客户提出问题，需要把客户的资料写到日报中reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅王鸿苇（表格）电话数量跟表格不对，电话回访时间不统一reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅王鸿苇（表格）当天“有邮箱客户”的“第二次电话情况”不对reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅王鸿苇（表格）日报中的表格应该发未筛选的，“客户资料”里有邮箱的没有删reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅王鸿苇（邮件）邮件中链接应一样粗,颜色应该一样reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅王鸿苇（电话）没跟客户进行良好的沟通，话题转换突然reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（邮件）1.客户“果果”的邮件中“打电话来咨询一下您以上是根据您跟您母亲的皮肤提了一些建议”语言不通2.没有结束签名以及邮箱和电话reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（邮件）客户“海霞”的邮件中结束签名有两个reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（邮件）邮件中链接颜色太多reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（邮件）客户“贾丹”邮件中第三、第四条内容太多reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（邮件）邮件中的有的没有网站链接reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（邮件）回复邮件或发邮件中的顾客的姓名必须填写正确，顾客“黄燕微”的姓名就错了reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（电话）打电话时最好前面加先生、小姐的敬称reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅吴琼（表格）“回复邮箱客户”中“邮件回复内容'没填写全reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅白洁（邮件）邮件中链接颜色太多reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅白洁（邮件）邮件中的结束签名不一样，应该按邮件要求写reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅白洁（邮件）邮件中的有的没有网站链接reserved-41280x1Freserved-41279x1Freserved-41278x1F王艳梅白洁（电话）电话中找不到购买产品的人不能强硬说“跟您分享也行”，婉转表达，询问对方是否也有肌肤问题reserved-41280x1F