如何写英文电子邮件 Writing-emails

HowtowriteemailsSymbols:=normal,standard,isalwayspossible.=Particularlyfriendly,respectivelyinformal=Particularlyformal:ratherusedinbusinesslettersorfaxes.SalutationDearJanetThisisstillnormal,andnice.Useit.HiforafriendJanetsomepeopleusethis:it'sabitshort,wethink"HelloJanet"isnotreallyEnglish.Britishpeoplesometimesuseacomma:DearJanet,Janet,Americansuseacommaoracolon(:).Sodoanythingyouwant.DearAllisnice,ifyou'rewritingtoseveralpeopletogether.Andonemorepossibility:nothing.No"Dear...",noname.Juststartthemessage.It'snotveryfriendly,though.Maybedothisforsimpleanswerstosimplequestions.Thankyou...Thanksfor......theinformation...yourcomments...yourworkonthe...project...thereportLettersusedtobegin:Thankyouforyourletterof12June...Thiswasawayofsaying:"Wehavereceivedyourletter".Youdon'tneedtodothiswithemails,butit'sstillnicetobeginbythankingforsomething,ifyoucan.But"Thanksforyouremail"isabitofawasteoftime.Youreceivedsomenewsfromafriend...Nicetohearfromyouagain.Goodtohearfromyou.Don'tsaythisifyoumetthepersonyesterday!Wealreadyknoweachother...Wemetatthe....conferenceinMarchlastyear.Wespokewhenyouvisitedusin...Saythisonlyifyouneedareminder(rappel).Ihavetointroducemyself...Iworkinthe....departmentat(company)I'mworkingonthe...project.I'mresponsiblefor...InEnglish,saywhatyoudo,notwhatyouare.(Not:"Iamassistanttechnicalmanager....".)"responsiblefor"="responsablede"Howtowriteanemail(students)-1-Ihaveaquestion:Couldyoutellme...Couldyouletmeknow...Writeaphraselikethisatthebeginningofyourfirstquestion.Problem:thismakesthegrammarmoredifficult.Ifyouwritesomethingbeforethequestionword(how,what,when,whoetc.),youdon'tuseaquestionwordorderafterthequestionword.So:I'mwritingtoask...Couldyoutellmewhenyouwillarrive...Not:"...whenwillyouarrive"I'dliketoknowwhatthepartcosts.Not:"...whatdoesthepartcost"ThegrammarofquestionsinEnglishisnoteasy.Ifyouarenotsure,hereisaneasywaytoaskforinformation:Couldyoutellme:thelengthofthepart...thepriceof...thetimeofthemeetingyouraddressin...etc.or"I'dliketoknow:","Ineedtoknow:","Couldyouletmeknow:"etc.Ihavetogiveyouthefollowinginformation:Justgivetheinformation!Inanemail,don'tsayanythinglike"Ihavethefollowingtoreport"or"Hereistheinformationwhichyouaskedfor".Ifyouwant,youcanstartwith:FYI="foryourinformation".Don'twritethisifyouareansweringaquestion.Ifyouhavegoodorbadnews:GoodnewsI'mpleasedtosaythatwe...I'mhappytosaythatwe...Goodnews!Wehave....Inaformalcommunication,forexampletoclients,youcouldsay:Iampleasedtobeabletoinformyouthatwehave...BadnewsI'mafraid(that)the..I'msorrytosay(that)the...Say"I'mafraid"beforeanythingthatthepersonwhomyouarewritingtodoesn'twanttohear.Ifthenewsisvery,verybad,hereisaformalwayofgivingit:Iamsorrytohavetoinformyouthatweareforcedtoterminateyouremployment.Pleasedowhatfollows:Forsimple,routinethings,justsay:PleasePleasesendyourexpense(coûts)sheetstoJanetintheMunichoffice.But"please"isnogoodifyouwantmore.Themoreyouwant,thelongerthephrase(expression)youneed:Couldyou...Couldyousendmeacopyofthecontract?Howtowriteanemail(students)-2-Couldyoupossibly...Couldyoupossiblycheckthefiguresagain?Doyouthinkyoucould...Iwonderifyoucould...DoyouthinkyoucouldfinishthereportbyFriday?Iwouldbegratefulifyoucould...Iwouldlike(I'dlike)...Easy."Could"isalwaysO.K.:CouldI....(Iwanttodosomething)Couldyou....(Couldyoudosomething?)Americansuse"MayI"morethan"CouldI":MayI....MayItakeadayoffFriday?Becareful!"J'aimerais"isnot"Ilike",but"I'dlike":Ifit'sallrightwithyou,I'dliketogo....Theansweris:Yes,noproblem.That'sfine.Noproblem.Sure,goahead.Ofcourseyoucan...Ifyou'retheboss:Youhavemyauthorisationto...Theansweris:thisisnotpossible.Don'twrite"no"!Justsaytheproblem:Theproblemis,we...Unfortunately,atthemoment...I'mafraid(that)...Ifit'snotalreadyclearthatyouaresaying"no",youcanaddsomethinglike:SoI'mafraidit'snotpossible....atthemoment...SoIhavetosayyoucan't....,I'mafraid.ComplaintsMaybeyouwantafightwiththepersonyouarewritingto.Ifnot,startlikethis:I'mafraid(that)...not:"I'mafraid,but..."Unfortunately....Thendon'tbetoodirect:soundabituncertain:Thereseemstobeaproblemwiththe....Theremaybeamisunderstandingabout....Suggestasolutionifyoucan:Couldyourecheckthefigures?Couldyousendusareplacementbycourier?Canweagreeonatargetofa20%improvementbytheendofthemonth?Howtowriteanemail(students)-3-Ifyousendacopyoftheemailtotheperson'sboss,it'spolitetosayso:I'msendingacopyofthismessageto.....forinformation.Apology(excuse)Vocabularyfirst:S'excuser:toapologise(GB)ortoapologize(USA)excuse:anapologyBecareful:apologise:s'excuser;apologies:excusesNowtherules:1.Apologiseimmediately2.Giveareason(lie,ifithelps)3.Suggestaction4.Apologiseagain.1.ApologiseimmediatelyI'msorrythatwe...Sorryaboutthe...Imustapologisefor...Pleaseacceptourapologiesfor...2.GiveareasonThiswasunavoidablydueto...Therewasahold-upinour....department"hold-up"=retardOursuppliersletusdown3.SuggestactionI'msendingyouthenewfigures4.ApologiseagainSorryagainI'msorryaboutallthetroubleyou'vehad.Isn'tthatnice?Youcanreachme....Youcanreachme...or"Youcangetintouchwithme..."...onmymobileon+4989123..........onmypager...bycallingmysecretaryon......athomeon...Youcanfaxmeon...Itmaybebettertophone.I'mintheofficefrom...to...Thisisnota"natel".It'sa"mobilephone"or"mymobile".Somepeople(inAmerica)alsosay"cellphone"or"cellularphone".EndoftheemailIt'sOKtoendanemailwith:(Nothing,justyourname)Ifyouhaveagoodreason,youcanendwithoneofthesephrases.Theyareallcommoninlettersandfaxes:Pleasedon'thesitatetocontactmeifyouneedanymoreinformation.Howtowriteanemail(students)-4-Ihopethisinformationwillbehelpful.Lookingforwardtohearingfromyou.Grammar:youmustuse"...forwardto-ing",not"forwardtohear"etc.Likethis:Lookingforwardtomeetingyou.Lookingforwardtoseeingyounextweek.Lookingforwardtotalkingtoyouattheconference.Finally,eithernothingor:ThanksSeeyouBestregardsBestwishes(morecommoninBritain)ByeLove,forclosepersonalfriends,notjustlovers!SignatureIt'susualinEnglish-speakingcountriestosignemailswithjustyourfirstname.Thisdoesn'tmean"Iwanttobeyourfriend".Itjustmeans"Weareworkingtogether".Ifyouneedtogivedetailsofyourjobtitle,department,etc.,putthemafteryourname.Thanksforyourhelp.JanetMs.JanetSmithMotivationManagerDeptJFDIEasy,huh?Howtowriteanemail(students)-5-